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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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What a scam! I regretted falling for the '4 day/3 night' pay up front promotion to visit one of their vacation timeshares. I understood that I would lose out on the $200 if I did not book within a year. That's o.k. My fault for giving them my credit card information. I then receive an email, several months into the 1 year timeframe stating I 'still had time' to book my vacation getaway and to 'click here' to see if my preferred travel dates were available. Well, just for kicks, I punched in a date. I find out, by picking the... read more
Business response:
Hello Kim! We are disappointed to hear that this has been your experience and we apologize for the frustration. Please know that we have shared this information with our Team, and they will be in touch to assist. Thank you!
I had the opportunity to stay at the Parc Soleil property in Orlando. The sales staff was unfriendly, abusive, and rude. The phone customer service agents are rude and unprofessional as well. I expected more from Hilton Grand Vacations. It was truly disappointing.
Business response:
Hello Brandi, we are disappointed to hear about your experience and would like to look into this for you. We will share this information with our team to look into further and they will contact you directly to assist.
I purchased a vacation package 2 years ago (basically paying upfront and booking 3 travel experiences in the next 5 years). Despite trying to redeem the package multiple times, they never answer at the number provided and never call back. They also rarely respond to emails. It is basically impossible to redeem the package.
Business response:
Hello Weiss! Thank you for reaching out, we apologize that this has been your experience. Please know that we have shared this with our Team and they will be in touch to assist. We hope you have a great day!
Fraudulent scam! Complete lies! We bought 15k points for $2500 to sample their properties , we were promised member status and all this utter ** and nothing was delivered ! Not a single property is available to book during winter 2022-2023 way into april ! Nothing available even 8 months before travel date! Even though if you look on Hilton websites there are hundreds of properties you can book for $ or Hilton credit card points even cheaper than the worth of points we paid 2500$ for. So basically we paid money to be locked ... read more
Business response:
Hello Gene, we sincerely apologize that this was your experience. Please know that we have shared this with our Team, and a Club Counselor will be in touch to assist. Thank you!
he staff at Hilton Grand Vacations in Las Palmeras held us for FOUR HOURS and used our discomfort against us so that we would purchase a timeshare. We have spent about $20,000 on a timeshare that we are not able to use. In 2018, I had received a flyer saying we could get a free vacation at a Hilton Grand Vacations Resort. In the end, we ended up being manipulated into buy a timeshare. How is this ethical?? Communication with them has been awful, but they're good at taking our money. We don't recall having signed a deed but s... read more
Business response:
Hello Karen, we sincerely apologize that this was your experience. Please know that we have shared this with our Team, and a Club Counselor will be in touch to assist. Thank you!
I received a call from Hilton with an offer for a deal on a trip to Las Vegas or Miami for a low rate ($99, 3 nights and 4 days). I attended this presentation during the trip on 10/27/18, it was the beginning of the trip when I went to the presentation. They stated they wanted to speak and tell me information regarding a "vacation package". I was in a separate room by myself with these salespeople for 4+ hours. If that may sound like a great amount of time to include and go over details of the purchase, you are wrong. It was... read more
Business response:
Hello Vanessa, we are sorry to hear that this was your experience. Please know that we have shared this with our Team and a Club Counselor will be in touch to assist. Thank you!
If I could give a half star I would. What a huge disappointment. As a Diamond member I would expect better customer service. We purchased their vacation plan and then requested a refund in February, due to a number of concerns. It was approved and allegedly a check was mailed to our former address in March. Three months later a replacement check was allegedly issued and mailed to our correct address. As of today, still no check. All I have received is lip service. Is the Hilton so poorly managed they can't issue a timely ref... read more
Business response:
Hello Patty, thank you for reaching out to us and we regret to hear about your experience. We have directed this concern to the correct team and a Club Counselor will contact you directly to assist further.
Don't fall for the lies! My family has owned for over fifteen years and I would highly recommend that you NOT purchase with them. The quality has become less and less and it is very clear that they only care about the money. It is impossible, IMPOSSIBLE, to get reservations! Extremely frustrating to have points and not be able to utilize them.
Business response:
Hello Julie, we are disappointed to hear about your experience and have directed this to the correct team to look into further. Our Club Counselor will contact you directly to assist further.
I'll make this quick and easy, unlike Hilton's sales presentation. We were told we were going to a "one-hour" presentation, which turned into three hours, to purchase REAL ESTATE, not a timeshare. Just in case Hilton did not know, TIMESHARES ARE NOT REAL ESTATE. They told us things like: 1. We would get a deed as proof of property ownership at Elara. 2. We would receive points that could be redeemed for use at Elara or other Hilton properties. 3. At ANY point, we could rent out our room as a form of passive income. 4. We wer... read more
Business response:
Hello Rosalia, we regret to hear about your experience. We have directed this to our team to look into this further and we will have a Club Counselor reach out to you directly to assist.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,626 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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