The Modern Honolulu

Hannah C 

on BBB

3 years ago

Diamond Resorts is full of frauds. BEWARE. My former husband and I "won" a free hotel stay IF we went to a presentation for an hour. Thinking it would be a power-point and/or a video, we agreed. Instead, we were immediately hounded by salespeople hurling information at us and saying the deals offered would expire as soon as we left. We eventually bought the timeshare and soon after, we started seeing the red flags. I am active-duty military, and my ex was a federal law enforcement officer. This means we were limited on our t... read more

Pam R 

on BBB

3 years ago

Greedy scam artists, liars, manipulators, these are just a few of the nicer terms that come to mind when I think about this company. When a Diamond rep approached me and offered a $50 gift card "for an hour of my time", I should have walked away. It would have saved me a lot of frustration. Instead, I was tricked in to buying a timeshare. I was sold a small sample package, then was conned into a full ownership a couple years later. The promise of Disney vacations, no more maintenance fees, a guaranteed return on investment, ... read more

Tiffany R 

on BBB

3 years ago

Lies! Lies! Lies! We have reached out to Diamond Management over and over and because the salesman did not write everything they said into our contract there is nothing they can do. We were promised 1000's of places we could go but in reality there is only a few run down places available. Our "dream" vacation was a nightmare. The bell hops stole my medication out of my suitcase. Its the only time my suitcase was out of my sight. I spent the entire trip in pain. I notified Diamond and was told there was nothing they could do.... read more

Linda K 

on BBB

3 years ago

We've been owners for several years. One year ago, I would've provided a 4 or 5 star review but this past February we got railroaded in Las Vegas by high-pressure sales members who were very misleading and deceitful in stating that we HAD TO BUY SOMETHING that day to enjoy HGV-Maxx program ... so despite our petition that we have an expensive year ahead with our youngest daughter's wedding, they didn't care. Sucked us out of $1695 to get into HGV Max only to learn it was a lie! Extremely betrayed and disappointed. May consid... read more

Michael L 

on BBB

3 years ago

I'm not sure when Hilton started considering themselves the mafia but when they threaten me over the phone and sound thuggish, then I think it's time to lodge a formal complaint. I called Hilton back at their request and the rep on the phone asked for payment. I said I wouldn't pay because I have complaints that have NEVER been addressed. He then told me, loudly, aggressively "IF you wanted to cancel the timeshare then you should have read the instructions to do so back then". I didn't even mention I wanted to cancel (which ... read more

Rev Randy S 

on BBB

3 years ago

Pitiful you cannot get a hold of anyone the card or membership cannot be used anywhere only specific places and times it's ridiculous the timeshare is the biggest waste of money and time of my adult life and then they lied to us about being able to use the card anywhere and they also lied to us about the maintenance fees this is a farce in this business should be shut down it should be against the law to do this to people 

Jeri J 

on BBB

3 years ago

I agreed to one of these vacations and they had the AUDACITY to put me in a hotel I would not stay in for free. There are WATERBUGS crawling all over the balcony , the hotel is filthy , it's smells like pot and sewer , there is no WIFI, the neighborhood is NOT SAFE . It's a nightmare. No one at Hilton vacation club or Hilton honors would help me to get out of this hotel and since we drove 12 hours we had no choice but to stay until the morning. Never stay at the HILTON HOMEWOOD SUITES IN MYRTLE BEACH. It's APPAULING . 

Jacqueline A 

on BBB

3 years ago

In September of 2016 I signed up for an HGV timeshare Orlando, FL. Unfortunately just past a year later I discovered all the things the original sales person told me were not true. I was told in order to meet my expectations I had to invest more money and the sales person couldn't have me the what I was entitled to on the original sale. That was insulting because I had a witness and notes from the original meeting. Based on I have tried numerous ways of parting with this financial Albatross. First I paid of the timeshare. I ... read more

Belgin G 

on BBB

3 years ago

Right before Covid happened we visited Cabo azul mexico and got trapped in one of the biggest investment mistake of our life times We were told we can come back to Cabo azul and stay during the next 2 years Well Covid happened..it took us 4-5 months to find out what will happened to our DRI sampler package deal.. finally they said they can extend for 1 more year. Of course Cabo azul was never available for us to stay We picked Maui. Kanapali beach resort. We had to sit another mandatory 2,5 hrs of marketing pitch. The hotel ... read more