The Modern Honolulu

April and Dustin S 

on BBB

3 years ago

Hilton Grand Vacations sold us a timeshare on promises that were not kept. Their timeshares are not financially sustainable or feasible. We have nothing but regret after having done business with Hilton Grand Vacations, they lied about many things during the pushy sales meeting and as a result we're stuck with a financial burden. Don't be led on by anything they say, it's all practically a scam to get you locked into a contract, paying on debt and fees with unrealistic interest rates. Nothing about Hilton Grand Vacations is ... read more

Mahal L 

on BBB

3 years ago

Our entire experience with this company has been terrible! We recently wrote to Diamond Resorts trying to explain our frustration with them and to ask them to release us from our contract. They answered, declining to take responsibility for any of what I had told them I experienced. May I add, this seemed like a very canned response, almost as if they copied and pasted everything. They said they usually tell people to put aside a couple hours for the meeting. I had explained to them that they told us it will be an hour and i... read more

Laura C 

on BBB

3 years ago

Diamond resorts scammed us big time! When my daughter and I had agreed to purchase, after the ridiculous amount of pressure they were applying, they were going over what I needed to say to the person who was helping me sign. They told me to tell them I was single, which I am not. I felt that this was a fraud but our salesperson, Ms. *****, claimed this was normal and this happens regularly. Later we discovered that our contract did not include a Truth in Lending Act page. We also learned that there was a perpetuity clause th... read more

Roger S 

on BBB

3 years ago

Hilton Grand Vacations makes false verbal statements and claims about their timeshare and what it offers. When we attended the two-hour presentation, which lasted over four hours, they fed us with very dishonest information. The salespeople acted very empathetic but now we know, this was not the case. According to their presentation, we were told that we would have year-round access to several Hilton Grand Vacation locations. This is a LIE. We tried to book with HGV, we were shocked to learn that we could only book from a ha... read more

William H 

on BBB

3 years ago

We are a Diamond owner, which is very deceptive. Hoped Hilton would be better after purchasing DRI. However after attempting to sell Hiltons MAX, twice to us, first for $25k and then for $80k. We refused their offer both times after reading the actual contract, which has very little guarantees, and actually conflicts with what both Daimond and Hilton reps proclaimed it did, included. It came down to us just having to trust Hilton would do the right thing, and provide what they refused to put in writing. While we use our poin... read more

Andrew L 

on BBB

3 years ago

Hilton Grand Vacations originally baited us into attending a sales presentation with a free 3 night stay in Myrtle Beach. We had previously declined offers from them, but in 2013 we unfortunately purchased the smallest package they offered. They are experts at making you feel urgency, and make you believe that you are receiving an offer that could not be passed up. Nothing but deceitful sales tactics used to mislead you into a very bad decision. All the benefits to the timeshare ownership were a complete lie. They assured us... read more

Vincent L 

on BBB

3 years ago

I'm going to start from the very beginning. We took a tour in Williamsburg, VA in 10/19 with Diamond and bought a sampler which we never used because of the pandemic so it expired. I called in March and someone at Diamond said they could make a one time exception and reactivate it if we were able to go to one of the private events, pay $99 and take a tour again in Orlando. So thats what we did in April of this year and the tour was at your Tuscany property which confused us but found out that Hilton had bought Diamond. So we... read more

Amy P 

on BBB

3 years ago

I would give zero stars if I could. Dont sign up for one of these marketing schemes. Its a trick. They sent me to a disgusting property in an unsafe area. It was the double tree resort at myrtle Beach. This is not a resort. The elevators smelled like pot and are so dirty you cannot touch the buttons or anything inside. No one to help with bags. Pool and lazy river are gross and unusable. I am a gold member and they refused to move me to a different property. They agreed the property was terrible but still wouldn't move me. I... read more

Kelly F 

on BBB

3 years ago

I purchased the timeshare vacation through a phone call. Representative didn't even record information correctly. I had to call 6 months later to try to get detains. Wrong email address, when I called to update so I can plan and look over scheduled dates and read the rules, I was told I could book through the representative. The representative tried pressuring me to confirm dates of travel without coordinating with my husband. I didn't even make the timeshare meeting. I'm not even willing to take the opportunity to listen to... read more