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Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
Get directionsKeep your distance from Hilton Grand Vacations timeshares. Our troubles with HGV started in April 2017 while on vacation in Orlando. We were somehow coerced into attending a sales presentation and after an exhausting day of high-pressure sales we finally purchased some points. In December they insisted we attend an owner meeting where we met a sales representative who somehow convinced us to upgrade our points by misrepresenting several benefits. Please don't fall for their dishonest sales trap. They basically lied about tim... read more
Business response:
Hello Ken, we are disappointed to hear that this has been your experience. Please know that we have shared this information with our Team and Club Counselor will be in touch to assist.
Hilton Grand Vacations was not only aggressive but also wasn't transparent. I just wanted to inquire with Doubletree Irvine to see if a reservation could be cancelled. My question was answered, then I got transferred to Hilton Grand Vacations. I thought of hanging up right then and there but didn't and am now regretting it. I was told about a vacation package that had to be taken. Even after expressing no intentions of traveling within the next year, and that I had plans to change the card I use for payments so no sense sell... read more
Business response:
Hello Danika, we apologize that this was your experience. We have shared this feedback with our Team, and they will be in touch to assist you and get this resolved.
We unfortunately own a timeshare with Hilton Grand Vacation Club because of the lies we were told about it. We have recently tried to take some sort of action to get out of it by sending a letter to them hoping for some type of help. All we received was a very canned response from the Portfolio Services Department (unsigned). In our letter we explained to them that a lot of information was left out. In the response we received from them, they said, "We have reviewed all the documents and disclosures provided to you at the ti... read more
Business response:
Thank you for your information and we apologize for the frustration. Please know that we have shared your messages with our team and a Club Counselor will be in touch to assist.
What a scam!! Thieves and Charlatans. Stay away. They promise you the world but put none of it in writing. They wanted $30,000 up front or you could finance it for 17.99% APR interest. Its up to you. Then you get to pay $2,000 to $2,500 a year in dues for the privilege of one week a year....seriously? They hired a former Miss Hawaii to give the initial presentation and then we broke off into sessions with an 'advocate'. What a joke. We declined the timeshare offer BUT we got suckered into another one time offer for $1,695. I... read more
We enjoy our timeshare. There are fees and it costs money but the resorts have all been pretty top and I feel like it forces us to vacation so we look forward to it.
Business response:
We love to hear that you are enjoying your Membership! We hope to see you again soon!
We bought into DRI in October 2021 and am now finding it to be the biggest and most costly poor investment. When trying to combine an RCI Reservation into our DRI account we are told that the dates for my RCI reservation are incorrect although I have an RCI confirmation for the specific dates I'm trying to "combine". On top of that, we have been unable to make any reservations in the past 9 months! And OMG, when you try to navigate through their call direction service to get a live person, you should plan to wait on hold for... read more
Business response:
Hello Glenn, we are disappointed to hear about your experience and would like to look into this further. Please reach out to us through our inbox at ******@hgv.com with your contact information (name, phone number, membership number if applicable, and email address) in order for us to help.
1/15/20 - I purchased a Sampler package ($3995 for 20k pts.) from DRI during a presentation, The package was valid with specific DRI properties expiring in 24 months. COVID came soon after and I was unable to use my points. 10/21 - I tried to use those pts for a vacation in Feb 2022 and I was told that the resort I was booking wasn't part of the Sampler and that my points would expire before then. 2/20/22 - I attended a presentation where the salesperson tried to sell me more pts to join Hilton (HGVM). I told him that I woul... read more
Business response:
Hello Henry, we are disappointed to hear about your experience and would like to look into this further. Please reach out to us through our inbox at ******@hgv.com with your contact information (name, phone number, membership number if applicable, and email address) in order for us to help.
The staff at Diamond Resorts have the tendency to leave out crucial information that could allow you to make an informed decision. We signed up not being informed about the never-ending fees and how they will increase every year. They did a wonderful job at making it seem like this purchase would be the best decision of our life. Unfortunately, this was all a lie! All the meetings they trapped us in lasted way longer than they had originally said. During one of our meetings with Diamond, we were told that opening a credit ca... read more
Business response:
Hello Steven, we are disappointed to hear about your experience and would like to look into this further. Please reach out to us through our inbox at ******@hgv.com with your contact information (name, phone number, membership number if applicable, and email address) in order for us to help.
In 2015 I bought my 3000 point package for $10,000 and it cost me more like $20,000. I couldn't use any points because there was never anything anywhere I wanted to go available. Everything i was told in the presentation was a lie and was there for so long it took one whole day of my vacation. Went at 10am and got out of ther at 8pm. They had so many differnt people talking to us it was crazy. I tried to get out but it was too late by like a few days. I finally went to the first place in Wisconsin Dells and it was so terribl... read more
Business response:
Hello Lisa, we are disappointed to hear about your experience and would like to look into this further. Please reach out to us through our inbox at ******@hgv.com with your contact information (name, phone number, membership number if applicable, and email address) in order for us to help.
The Modern Honolulu has a 3.2 star rating with 4,626 reviews.
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