The Modern Honolulu

Andranique M 

on BBB

3 years ago

Diamond Resorts is the absolute worst! My experience with this company has been a never-ending headache from the start! It all began with their timeshare sales meeting, which is practically a hostage situation, where they told us a ton of lies and pressured us into getting sucked into their timeshare scheme. The staff was very aggressive, and they made their timeshares out to be "investments". They told us if we bought a timeshare, we'd make profit from renting it out. Despite all their promises this has yet to come to fruit... read more

Tracy M 

on BBB

3 years ago

More than a year ago we let Diamond know that we wanted out of their silly, misleading, cloaked in misinformation timeshare. In the past year we have called COUNTLESS times, sent 6 complaint letters, and one letter asking for a termination of our obligation. Do you know exactly how many times Diamond reached out to us in response? Exactly ZERO times. Now, Hilton bought them out or merged or took over. Whatever. Let's see if they're both the same or if Hilton actually holds this crappy Diamond company accountable. For the rec... read more

Coreen T 

on BBB

3 years ago

I was on vacation in Las Vegas and bought a club membership. Now it's time to activate my membership every email and phone doesn't work or they respond and you are cut off the phone. Is there some legal action I can take? I won't recommend these people to my worst enemy. 

Thomas S 

on BBB

3 years ago

I wish I had never heard of Diamond resorts. Buying a timeshare from them has proven to be a terrible experience that I wouldn't wish on anyone. The saleswoman there is a shark, and not in a good way ! She lied about the $602.82 monthly payment being reduced once I signed. I was also supposed to be able to refinance with my bank, which I found out is impossible .She lied about the $3000 per year maintenance fee, saying that amount was an "example" and did not apply to me. To top it off , she was rude. She told me I did not l... read more

Bobbie K 

on BBB

3 years ago

Have you ever been so exhausted with something you can't even write the review? I'm exhausted...... I'm a $40,000 paid in full owner - everything changed when Diamond bought our time share when I was happy. I have tried customer service to make it right & told "they don't really care". I'm seriously trapped & used to love my purchase. Be careful it was very deceptive- manipulative. Now I'm faced with looking to find legal alternatives to find a way to just make it right. I'm more saddened that this is actually ok in the time... read more

Toby M 

on BBB

3 years ago

The salespeople at Hilton Grand Vacations are deceptive and will feed you nothing but misinformation. We had refused to purchase a timeshare multiple times in this "informative presentation", but they kept pushing and feeding lies to convince us. We were under the impression that we would be missing a once in a lifetime opportunity if we walked away. We were PROMISED we would see returns on our investment. Instead, we are now significantly in debt. The real facts regarding Hilton timeshares were NEVER verbally disclosed to u... read more

Jerral P 

on BBB

3 years ago

High pressure jam joint. They promise the world, deliver zip. Our appalling experience is that a tag team of relentless slick talkers get you to sign for big money. They tell you that this this time share is a great asset to have "... sign up for this one time special price and travel the world." They disguise/do not disclose that: 1. The maintenance fees (over and above the purchase price) go on in perpetuity as in forever or 2. That they wholesale out their inventory to RCI/others severely comprising date and booking avai... read more

David A 

on BBB

3 years ago

I have felt neglected, and my issues and concerns have gone unnoticed. The lack of commitment to the customers is baffling. It's slap in the face to be a loyal customer and receive poor effort in return. The miscommunication in lack of empathy throughout this process has been inhumane. I have expressed my desire to get out of this pithole and have received no options for reconciliation. We want out, I will continue to try to express my concerns until something is done, but this is a trap and I don't recommend signing to my w... read more

Alison J 

on BBB

3 years ago

This company has not been good with helping me to solve my problems with them. I have been disappointed in the experience all around, and when I tried bringing it to their attention, they have done nothing to fix it. This timeshare has been impossible to use, and there is never ANY availability. Another problem is that customer service is practically non-existent with this company, as there is never a single person that you can talk to for any reason. I've been trying my best to work with them, and they refuse. I really don'... read more