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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Is absolutely the worse compnay. They constantly dont have availability. There horrible customer service. There a scam and do t care about anything but your money. Beware to stay away. All promosises and no follow through. I cant articulate the frustration this company has put me thought and it will do the same to you
Business response:
Hello Steven, we regret to hear that you feel this way and have directed this to our Hospitality team to look into further. If you have any other feedback you would like to share with us, please reach out to us at ******@hgv.com.
They talked me into a 4 day 3 night stay at the Hilton Grand Vacations Club Ocean Oak Resort Hilton Head for $276. When I called to book it they only had rooms at the Home2Suites by Hilton. I stated that this was not what I was told. I would like my $276 back. They then told me it was non refundable which was not communicated to me when the package was sold to me. Even if they had told me it was non refundable. They did not honor what was sold by trying to switch me to a lesser hotel..... SCAM
Business response:
Hello Ryan, we apologize for the frustration. Please know that we have shared this with our team, and we have asked that they reach out directly to assist you. Thank you!
We were suckered into buying this as well and boy do I wish we hadn't! They completely bait and switch you and gloss over certain details, DO NOT EVER BUY A HGV VACATION! EVER!!!
Business response:
Hello Krest, we are disappointed to hear that this has been your experience. We have shared your feedback with our team and a Club Counselor will be in touch to get more information and assist. Thank you!
I was suckered into this time share scam 10 years ago. Every year I go to the owners meeting and I am basically laughed at for what I bought. I was told that once all the free points run out I will see what I really got and the only way to make it worth having is to pay MORE. I recently went to another owners meeting (figured they at least owed me a gift card) and I explained that I wanted out and if this was such a great company then why to they have to scam people into paying for life? They said they wanted to help me and ... read more
Business response:
Hello Kim, we apologize that this has been your experience. Please know that we have shared your information with our team and have asked that a Club Counselor reaches out directly to get more information and assist. Thank you!
This is regarding our timeshare with the Diamond Resorts company. They have been unwilling to work with us and we are now finding it impossible to get any communication from them regarding our concerns and asking to be let out of this purchase. They have been very misleading throughout this whole process and their tactics should be considered a scam. Nothing that was told to us by their sales people has proven to be truthful. We found the rescission period to be able to give back the timeshare (3 days) ridiculous. When you c... read more
Oh my goodness!!! Nothing about this company or timeshare stuff is worth any of your money or time. The iPad they use as bait doesn't even work. I wouldn't be surprised if they bought it from a pawn shop. Horrible. Then, there's this big confusion...******* was bought by Hilton but you should still contact *******? Why? They don't answer. I've had better customer service at McDonalds drive-thru.
Business response:
Hello David, we regret to hear this about your experience and have directed this to our team to look into further. From there, they will contact you directly to further assist.
So disappointed. The sales team does a great job of getting you to purchase a timeshare and they show you so called benefits. One of which is use of a hotel exchange agreement for nightly visits outside of the points system. I was shown a thick book with so many hotels in various cities with cash rates incredibly cheap by the sales agent. I was super excited to think I could go and do quick weekend getaways in random places and affordable costs. I asked for a copy of this book and was advised that this is all done online. We... read more
Business response:
Hello Amanda, we regret to hear this about your experience and we will direct this to our team to look into this further. From there, they will be contacting you directly to assist.
I signed up thinking this was a yes company you pay every month then you get to go on a beautiful trip where everything you ask for is supposed to be given no matter how ridiculous it sounds at least is what I was told since I signed up I have tried to book 3 times and every time I want to book I have to pay more money for more services included when we arrive this is not what I signed up for I was told they would make it happen my craziest wishes would be fulfilled but I have not gone on any trips because everytime I try to... read more
Business response:
Hello Jocelyn, we are disappointed to hear about your experience and would like to look into this further for you. Please reach out to us directly through our inbox at ******@hgv.com with your membership information in order for us to assist.
Hilton talks down on any ******* member like we are ****** using their services. ******* has been good to us for almost 20 years and so disappointed at how much bashing we heard from Hilton Grand Vacations, not very professional. AND worse part is that we were pressured to buy more points but now from Hilton. The person did not say that they were a sales agent but when we said no, the high pressured sales guy came out of him. What a loser. I think his name was Jonathon.
Business response:
Hello Anthony, we are disappointed to hear that this was your experience. We have shared this information with our team and they will be in touch to get more information. Thank you!
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,626 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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