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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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The phone representative sold me a package after booking with regular Hilton, and I have it written down verbatim and he straight up lied. Tried to book using their vacation package and they didn't honor it. Asked about refunds or other things so that I could book and they just hung up the phone. worst services, straight up a scam.
Business response:
Hello Spencer, we apologize for the frustration that this has caused. We have asked our team to reach out to you directly to assist with getting this issue resolved. Thank you!
Nightmares, they are terrifying, they keep you up at night, now imagine a nightmare that you could never wake up from... This is exactly what I have been living with everyday since I was TRICKED into purchasing a timeshare with Hilton Grand Vacations. The saddest part of all this is when those lying, money hungry, sales representatives at Hilton sold me on this purchase, they specifically said THIS IS NOT A TIMESHARE!!!! But instead, they sold me on "an investment property," which was all one big fat lie! THIS IS A TIMESHARE... read more
Business response:
Hello Kelly, we apologize that this has been your experience and for the frustration that it has caused. Please know that we take your feedback seriously. We have shared it with our Team and a Club Counselor will be in touch to assist. Thank you!
DO NOT BUY A DIAMOND RESORTS/HGV timeshare!!! I have belonged to to Sunterra/Diamond Resorts (and now HGV) for 17 years. The service has gone straight in to the toilet. I can NEVER get the times I seek to book unless I cause a stir and speak to a supervisor...and I'm a PLATINUM MEMBER! As I type this note, I have waited 10 days for a call back, because, despite having rooms available, I could not book one because "only a certain amount of rooms are reserved for owners". WHAT IN THE WORLD?!?!? The representative on the phone ... read more
Business response:
Hello Steve, we regret to hear this about your experience and would be glad to look into this further for you. Please reach out to us directly through our inbox at ******@hgv.com with your membership information and more details in regard to this and we would be glad to help.
Just say NO and walk away! This has been the worst experience of our lives! Diamond ( Hilton) sold my husband and I a phony timeshare. Diamond Resorts is such a scam and they DO NOT care about their customers. They force a sales pitch that is only a "90-minute" long, it ends up being 6 + hours. The last sales pitch was supposed to save us from paying maintenance fees. The sales pitch was a scam and a total lie, our maintenance fees doubled this past year. We have not been able to use this timeshare the way that we were promi... read more
Business response:
Hello Shannon, we regret to hear about your experience and would be glad to look into this for you. We have directed this to our Hospitality team to look into this further. If you have any other feedback you would like to share, feel free to reach out to us at ******@hgv.com.
On March 1, 2022 we purchased your offer for the Maui, Hawaii vacation package for a stay at the Grand Wailea, a Waldorf Astoria Resort. We have been trying to book our stay several times now with no success. With our first attempt we asked for the dates of October 3-6, 2022 and were told that a request would need to be put in since those dates have not been released yet and that we would receive a return phone call back within a week to confirm our dates. After 11 days had passed with no follow up we called again. This time... read more
Business response:
Hello Doris, we received your message here and on social media. Please know that we have opened a case for you for our team to look into. They will reach out directly to assist you with your dates. Thank you.
My name is Chris. We bought this timeshare two years ago and have yet been able to go someplace that we really wanted to go. Every time I try and plan a trip there is no availability anywhere and then you get to the point where you have to use your points because they are running out. I have 26,560 bonus points that I have to use and book a trip by May 10. Every place I want to go to there is no availability. Then if I push out the date I am unable to book it because I'm not in the booking. This timeshare has been a disaster... read more
Business response:
Hello Chris, we are disappointed to hear that this has been your experience. Please know that we have asked a Club Counselor to reach out to assist you with your points and options on availability. We hope you have a great day.
I thought a big name like Hilton would be a safe choice for a timeshare purchase, but that was NOT the case. I never imagined that they would trick us into a timeshare with false information. Thus far, nothing I was told is true. This was supposed to be a real estate transaction, but there is no property attached to my contract. There is no access to Disney like the sales staff said. The maintenance fees go up like crazy every year, yet no bothered to say anything about that. No blackout dates at over 50 properties! There ma... read more
Business response:
We are disappointed to hear that this has been your experience. Please know that we have shared your feedback with our team and a Club Counselor will be reaching out directly to assist you.
On Aug 15, 2021 at 05:29 pm, at Venetian Resort Las Vegas, me and my husband purchased 2 vouchers, from Sales person named Arianne Guerrero. During the conversation, Ms Arianne told us that this voucher will cover travel outside USA also including cruise vacations, but we will need to attend about 120min presentation in order to stay at the affiliated resorts. Ms Arianne gave me the pamphlet which had various destinations listed on there, I happened to notice one of the resorts I have been wanting to go to in DR, but because... read more
Business response:
Hello, Aashi. Thank you for reaching out to us and we regret to hear this about your experience. Please reach out to us at social@hgv.com with your membership information in order for us to look into this and assist further.
I THINK Diamond exists on a colossal foundation of lies and misrepresentations in every phase of their business, Our experience involved a series of transactions including a promised booking at a non existent diamond affiliate, an upgraded booking in Hawaii to a 2BR in a resort without 2BRs excused by a sales team at a later date stating "the Mexicans always lie to get the order". In March 2020 covid was raging and a had reservations 10,000 points in Florida that I asked to defer to a later date due to covid travel restricti... read more
Business response:
Hello Francis, we regret to hear this and we have directed this to our team to look into further. If you have any other feedback you would like to share with us, please reach out to us directly at ******@hgv.com.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,626 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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