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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Lying cheating unscrupulous sales people. Minus 5 stars rating. Total rip off artists. It should be illegal for this company to do business way they do. They suck.
Business response:
Hello Richard, our offer to help is sincere and we would like to look into this for you. Please feel free to reach out to us with more information on your experience and your contact information through our inbox ******@hgv.com in order for us to get the assistance you need.
Hilton Grand Vacations is absolute nonsense. I was sold a Rental stay at their Hilton Club on W57th in Manhattan. I intended spending my 60th birthday there. When I called to make the Reservation, I was told I couldn't because 30 days hadn't occurred. That was never mentioned when the lady in FL was selling me the package. I was told the reservation was good for 12 months and only had to reserve 2 weeks prior to arrival. Erin ****** was extremely unhelpful rude and condescending. She is based in FL. I asked for the Superviso... read more
Business response:
Hello Richard. We apologize that this was your experience. Please know that we have shared this feedback with our team and they will be reaching out directly to assist. Thank you for making us aware.
I booked this stay, because I was thinking about buying a time share now that I am getting ready to retire. If I could leave zero stars, you can bet I would. This is a scam, a bait and switch con. Don't waist your time or money. I was told that the people selling the stays will tell you anything to get you to purchase. I asked for a ocean front stay and was told that they don't offer that, even though I was told it would be ocean front. I asked for several dates and every one of them was unavailable. Every one. I asked for a... read more
Business response:
Hello Elle, we strive to provide world-class service and in this case, it seems like we have missed the mark. We have shared this information with our team. Please know that a Club Counselor will be in touch to assist you.
This company is full of false promises. We purchased the timeshare under the impression that we would be able to travel to Ireland and after we bought into it, we learned we had to buy a Sampler Package to do that. We spent $3995 on that package in 2019 and were never able to use it. This company outright lied to us. We are still making payments on a $16000 loan and paying $1145/yr. for maintenance fees. This is the worst experience I've ever had with any company. I would not recommend this company or any timeshare business ... read more
Business response:
Hello Alva, we regret to hear about your experience and would like to assist you. Please reach out to us directly through ******@hgv.com with more details on your experience along with your contact information (name, phone number, member ID if applicable, and email address) in order for us to help.
It is beyond ridiculous the hoops that Hilton Grand Vacations expects their owners to jump through to terminate their timeshare! We have been trying to work with them for 2 years regarding being released. The company just does not care about our concerns or the reasons we have expressed repeatedly. They do care that they receive payment from us, we have continuously paid Hilton Grand Vacations despite being dissatisfied and unhappy with our ownership and that has not been taken into consideration. We just want to stop feelin... read more
Business response:
Hello Cheryl, we are disappointed to hear that this has been your experience. We have shared this with our team and they will be in touch to assist you.
DO NOT go to a SALES presentation with Hilton. I got roped into a timeshare I did not want because of their heartless salespeople. I was without my Parkinson's medication, which was causing physical, mental, and emotional distress, yet they would not let my wife and I leave! We were there on a "free" vacation, which salespeople used to blackmail us. We were told that if we did not sign a contract, we'd be responsible for the whole amount of our stay- $250 PER NIGHT. When it came to using the timeshare, there were nothing but... read more
Business response:
Hello, we are disappointed to hear that this was your experience. Please know that we have shared this with our team and Club Counselor will be reaching out to assist you.
it started all nice and sweet during the presentation then when we received the paperwork, we found out we were over charged, and we didn't get what we were promised they charged me for a down payment that was never applied to the principal. they made me get an American Express card that I didn't want.
Business response:
Hello Ramon, we are disappointed to hear that this was your experience. Please know that we have shared this feedback with our team and a Club Counselor will be in touch to assist. Thank you!
We bought Diamond Resorts three years ago with a lot or promises and good faith at the sales pitch. Of course, that was in vain as now they have sold to Hilton and we are told "Move to Hilton for only $10,500 or stay in Diamond but you will have diminishing properties to choose from and they will be not be in best shape. It just feels a total scam and the only people getting anything are the company owners, the customer is left with nothing but more expense. it seems so wrong to do this and unfair.
Business response:
Hello Paul, we regret to hear about your experience and would like to assist you. Please reach out to us directly through ******@hgv.com with more details on your experience along with your contact information (name, phone number, and email address) in order for us to help.
I was pressured into signing on to this agreement doing a time when I was under great amount of stress. About a week prior to signing, the person that I was going to marry fell seriously ill. I was totally not my self doing the presentation. I even told them about my situation but they didn't seem to care. A few hours after the presentation I realized that I had made a grave mistake. The deal was much to expensive for me and I would be taking a great loss. I immediately tried calling the sales rep but had no success in reach... read more
Business response:
Hello Julius, we are disappointed to hear that this was your experience. Please know that we have shared this with our team and a Club counselor will be in touch to assist. Thank you!
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,626 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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