The Modern Honolulu

Sarah C 

on BBB

2 years ago

This place is rude came for an hour and a half and had family emergency need to go to hospital and also check out of hotel was told can't get the gifts or become a timeshare holder. I guess it boils down to hilton only cates about money and not the people. Emergencies happen but that's ok I'll continue to go to the hotel I have now they are better than hilton especially with people not about money and understanding!! 

Lucinda G 

on BBB

2 years ago

I am a Diamond International platinum member. Which has no benefits as I was told. I made a reservation thru them for a cruise. I asked to choose my cabin and dining time. I was told someone would get back to me. No one did, they were made without my input. I have spent, literally hours, on the phone trying to change what was done. Each call gets me transferred multiple times because I am told someone else handles that. One agent didn't even know there were different booking numbers, and told me I was wrong when I had them i... read more

Paul R 

on BBB

2 years ago

DO NOT BUY!!!! Don't even give them a star. We were lead to believe that we were buying into a "NEW" vacation program by Hilton, and that we would be able to use it to "Travel the World". That we would be able to stay at any of their (now ours) resorts, a 1BR suite, every other year, around the world. We would get 7 to 10 nights at any resort as long as we did not schedule over a holiday. We could break them up into, a 4 night stay (correct), a weekend get away, (if you use 3 nights), or a romantic night away, (untrue, must ... read more

Brian S 

on BBB

2 years ago

I was called and pitched what I thought was a great deal with a four day/three night stay with my family. I was told I would only need to attend a two hour sales presentation, and only have to pay approximately $400 with an additional incentive of bonus points. After arriving on time for my presentation, I was informed that I couldn't participate since my wife (who was with my kids!) couldn't attend as well. I am now potentially eligible to pay the full freight of a room charge, when the only reason I could afford to attend ... read more

Christine F 

on BBB

2 years ago

After being an owner with HGVC, I can safely say that I want nothing to do with ANY timeshare ever again. The salespeople are abusive, I was deceived about what I was buying, and I am fed up! I should have never taken the free vacation they offered. During the couple hour presentation (not 45 mins as promised), I was shown graphs and charts that were difficult to follow. These were supposed to show the value of the timeshare and how it was so much cheaper than regular vacations. Yet all I've done is shell out money for somet... read more

Henry M 

on BBB

2 years ago

I tried being nice, but I was ignored. Now I need to take it to the next level to get Hilton's attention about my concerns and anger with their company. I wrote Hilton at the beginning of last month (June). It is now August and I have yet to hear a word from them. They lured me in with their untruthful sales tactics and now I am in a never-ending cycle of rising fees for something that is near impossible to use. Their "hour long presentation", turned into 4 long excruciating hours of high-pressure sales tactics that ended up... read more

Alice L 

on BBB

2 years ago

I had been a happy owner with Monarch for many years until they were purchased by Diamond Resorts. Diamond began calling me telling me about this amazing offer they had so I went to the meeting they had claimed was going to only take 2-3 hours. Instead, it was over 5 hours! This was not the worst part!! After the long hours of pressure to purchase, I finally agreed to sign, yet the sales staff made we wait for NEARLY TWO HOURS for the "paperwork to be ready", so I eventually just walked out. Approximately 2 hours after, I re... read more

Ericka M 

on BBB

2 years ago

We are giving Hilton one star for several reasons. First, you don't need to own a timeshare to stay at the Hilton properties. You are welcome to book a trip to any location at any time as a non owner. You will also save on fees and monthly mortgage payments that aren't necessary. Hilton timeshare owners only get a small portion of the resort, so even if you can't get in with your points you are welcome to pay out of pocket and stay as a non-owner. This of course was never mentioned to us and we only learned this after we tri... read more

Vincent B 

on BBB

3 years ago

We are absolutely disgusted with this company. Hilton has me and my wife so upset that we have had to ask our daughter to help communicate with them. They're that frustrating. For example - Not only is the timeshare bad but I sent a letter and email more than a month ago and there has NOT BEEN ANY REPLY. They're bad at everything.