The Modern Honolulu

John C 

on BBB

2 years ago

Approximately 7 years ago I went to a 2 hour timeshare presentation for Hilton Grand Vacations thinking that if I simply said "no" to their scam offer and that it would be the end of it. Boy, was I wrong! Since then, I get calls almost daily from them. I have asked several times for them to remove me from their list and they said that they are not able to do so. Does anyone know how to get off this marketing list? 

Sophia W 

on BBB

2 years ago

My husband and I "purchased" a property at Ocean 22 in South Carolina in 2017. Paid cash, so we didn't have a bill. We were told that if we decided to sell the property, HGV gets first dibs to buy it back, and Laura ********** assured us HGV would buy it back at a reasonable rate.. When we decided to sell it, we contacted HGV and they offered us $500 for the property (yes you read that right, $500)! I am completely shocked! Of course, they offered to sell it for us at whatever cost we choose, so we agreed and put it on the m... read more

Michael D 

on BBB

2 years ago

This company sold us a couple of lemons. Fortunately, the last contract they sold us, we smartened up and canceled within their "legal recission period" however, we missed the boat on the previous contracts and are hiding behind that "legal recission period" even though they know what they sold is a garbage dump. We sent them an email on September 6th and they don't even have the courage to respond. Again, they hide behind that trap door recission period. It's shameful. 

Donna C 

on BBB

2 years ago

I can't even begin to say how frustrated we have been the last 3 years. We are caring for our 2 mothers and have been trying to sell our timeshare. We cannot loose the money we put into it and don't know what to do. Is there anyone who can help? We are almost at the end of our rope. HGVC gave us a company to help us sell but so far no luck. I know the answer to this review is that they will notify their team but I'm not sure that is true. 

Emaan A 

on BBB

2 years ago

I have been on the run around all morning trying to get someone to release a hold on my credit card. Even though they have already charged me for my stay, they still have a hold on my credit card which has been causing me a HUGE inconvenience to my livelihood. I will be leaving a review everywhere so that people know to be prepared for them to hold onto their money for as long as possible. Very frustrated and upset right now. 

Sabina O 

on BBB

2 years ago

Be VERY careful when doing business with this company. I thought since Hilton is a big name, they could be trusted but I was wrong. After being harassed by FIVE different staff members and being lied to for hours, my husband and I bought a timeshare. This may have been the biggest mistake we have ever made. Nothing I was told came true. I was sold on the ability to sell/rent our points and the fact that we were investing in a property that we'd OWN. All lies. I can't even make reservations because the availability of resorts... read more

Nick A 

on BBB

2 years ago

On 10/19/2022 Hilton Grand Vacations sold me a package based on a Las Vegas trip after a sales pitch from them during a call to Hawaiian Airlines. I purchased the trip based on the sales rep meeting the dates on a trip I was already planning to take. During the call the salesman was pleasant and he was accommodating. He confirmed that he was able to get a hold and placed the reservation for the exact dates I was looking to already be in Las Vegas. I had told him during the call that I would NOT be purchasing a package unless... read more

Louis A 

on BBB

2 years ago

On 8/14/22 I purchased a 3night stay in Myrtle and was told I could access online information and book dates as needed. When I went on line to setup an account it advised me there was already an account for my name and confirmation number. I tried logging in by forgetting password and it states password will be sent to email on file in which I never received and no it wasn't in spam. I also received an email to book my vacation and names as listed on email were NOT mine. After calls on 8/22, 8/30, 9/9, 9/14, and 9/27/22 from... read more

Tammy R 

on BBB

2 years ago

If you are thinking about doing business with Hilton don't. It will. That is as plain as I can put it. We have sent them correspondence and they refuse to offer any kind of solution to our issues. I sent a letter in mid July and in response ( more than a month later ) they gave me homework.. they asked for statement. I took time to write and sent it to them. They sent me a form letter saying basically that they felt bad but there was nothing they could do. This an actual line that they put on paper: "At no point do we pressu... read more