The Modern Honolulu

Liang H 

on BBB

2 years ago

Hilton Grand Vacation Company conducts its business dishonestly and not transparently. I was transferred and hooped up with the sell scam after I contacted Hilton Honor membership service to rest my password. At that time I want to book a room at Hampton inn for a few days trip with Hilton Honor membership. The customer service agent of Hilton Honor knows we travel a lot and use Hampton Inn as one of my favorites and he just mentioned there is a promotion of pre-pay vacation and transferred me to Hilton Grand Vacation (I tho... read more

Thom W 

on BBB

2 years ago

Three years. Three years of back and forth. Three years of being mostly ignored. They lied to us at the beginning. Mistreated us in the middle. And now ignore use. The last letter we sent was to a lady named Norma AND we added a whole department (this was in October) and NOONE has replied. We are scum to them. 

Michael D 

on BBB

2 years ago

We have been owners since 2012 and are quite happy with HGVC. For those who may be interested consider the following: The salespeople are there to sell you a product. Do not be shocked if they represent the product in the most favorable light. If Holliday Inn or Comfort Inn satisfy your needs, HGVC is not for you. You will pay more to get to a luxury level. HGVC is not a bargain finders club. Yes the meetings will last more than an hour. The system can be complex and sometimes confusing to use. Given time to understand the s... read more

Peggy 

on BBB

2 years ago

This is by far the worst investment we have ever made. Do not do it if you are being approached by HGVC. Their system is the worst. They charge you fees to book, fees to save your unused points, fees to switch to RCI, are you getting the picture? Along with all of the yearly maintenance fees. If I could rate this program a zero on stars I would but that isn't an option. I would sell in a heartbeat if I could find anyone interested. Worst scam and the worst program ever. Marriott would be a much better choice. 

Rene G 

on BBB

2 years ago

SHAME ON DIAMOND RESORTS! Diamond Resorts (now Hilton Grand Vacations) took advantage of a retired senior that was previously employed by the US government. We had been loyal customers since 2006, but Diamond took advantage of our trusting nature and sold us a worthless upgrade less than a year ago. I cannot explain the math formula they used but it showed us that we could save $42,000 and would never pay for maintenance fees again. Our sales representatives offered to assist us with refinancing the extremely high interest l... read more

Alfred W 

on BBB

2 years ago

As a disabled military Veteran I was looking for a way to save money while visiting my daughter. They live in Maine and my wife and I live in Texas. We received an invite to stay in Myrtle Beach at Hilton resorts as long as we listened to their pitch. It sounded really really good. In our eyes meeting the kids halfway almost exactly between us was great. As a double amputee in a wheel chair it is almost impossible to fly. We even paid for them to fly there. 13000.00. That is what we paid up front. We could almost live with t... read more

Shaun S 

on BBB

2 years ago

They are not fully transparent with what they are selling. After telling them that I was going to be in New York for a conference, they sold me this. Then I'm told I can't use it if my wife isn't there and if she isn't there I have to pay the full rates plus a premium fee or something like that. I would run from this as quick as you can unless you know everything you are getting into. It sounds like a great deal and it may be but their sales staff is not fully transparent. 

Maria A 

on BBB

2 years ago

I had bought a vacation package for Waikoloa Village as I was "promised" by the agent that I can book any month that we desire. I started calling to book a vacation and the first agent who helped said that 12/24/22 is a busy week which is understandable. She suggested the week prior as it is a better option. So i told her that I will just arrange a flight and will call back. I called back after 2 days and by this time, another agent told me that there are available rooms but no one is available to do the presentation for us ... read more

Sandi P 

on BBB

2 years ago

The biggest issue we have had with this company from the day we purchased is the constant, unrelenting pressure to upgrade. From the minute we book a stay, the texts start coming. They harass and harass despite being told by us that we are not going to upgrade (ever) so have no need to attend a sales presentation. Not only are we not going to upgrade, but also - we are vacationing, The last thing we want to do is sit in a sales presentation. We are busy! Then when you check in you start getting harassed in person every time ... read more