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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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I realize that Hilton is a big name and all but I feel completely scammed. I was sold on a trip back in March and additional bonus points were offered if I booked within a few weeks of purchasing. So I called and made all the arrangements well in advance and the lady said I was all covered and she'd personally take care of us. I thought all was well but then I keep receiving email messages asking me to choose my dates. I went through that with their web system a couple of times just to be safe but then I received another ema... read more
Business response:
Hello Llyod, we are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you. Thank you!
I have learned my lesson and now wish I would have read the reviews PRIOR to purchasing the package. The sales people are masters at manipulation and word play. I am not sure how they look themselves in the mirror each morning. Fraud and scam come to mind. I will be contacting my Attorney General in Florida. I have also filed a report with the BBB. Not sure how the HGVC is able to openly advertise an A+ rating from the BBB? Unlike many of the folks on here I have not purchased the timeshare yet. I just purchased a package to... read more
Business response:
Hello Karen! We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
We have owned this time share for 20 years. Have never missed a maintenance fee payment. However all the promises of how wonderful these points are and the beautiful vacations they promised it never seems like any are available when we try to go. Or the latest problem when trying to book in San Francisco had to be 7 days. Always a catch. We went on two time share events in the last 3 years for 3 days in NYC and 2 days in DC. Oh and had to pay a short stay fee in NYC for what I don't know we had no one come and make the bed o... read more
Business response:
Hello Pamela, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
DO NOT Purchase this time share whether it is Diamond Resorts or newly acquired Hilton Grand Vacations. I feel foolish being involved with a company that took advantage of me over several years of ownership. I consider myself a relatively intelligent person, but they really took advantage of my wife and I with their deceptive sales process and promises. Recently in July we were offered to turn our points into Hilton Grand Vacation (HGV) points. They are expert sales people that reassure you that they will assist you with any... read more
Business response:
Hello Andrew, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
I have tried to talk to Hilton directly, but they continuously push my concerns to the side. I have not been able to utilize the vacation at all. The times or locations never work out, and the only available stay would be for a random weekday selection that is simply not feasible. Financially, this has been nothing but a strain. Paying for something on a monthly basis that I may or may not be able to use once per year is pretty morbid. Hilton sells you a dream, but the reality is nothing like what was promised. I'm only taki... read more
Business response:
Hello Adekola, thank you for your feedback. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you. Have a good day!
If I could rate lower I would , my review probably doesn't matter and feel punked even leaving a review, this hast to absolutely 100% be the worst resort I've ever stayed at at this point. This is comparable to a low end days end only highlight is the Hilton don't fall for it , just save your money and go to the low Star hotel about the same I know from experience I've stayed at many hotels in daytona on a1a, the laundry rooms are flooded with water, no soap in laundry room, told me to check other laundry room after I took m... read more
Business response:
Hello Kevin, thank you for making us aware. We will look into your case and will make sure that you are contacted directly. Thank you!
No stars - had to leave a star to post this review Buyer beware Diamond Resorts took advantage of me and my husband on my birthday in Las Vegas. They promised us free things and tricked us into signing up for a credit that they maxed out before I received the card. They also convinced us to sign up for a worthless timeshare telling us we could use the timeshare to travel all over the world for free. Lies! There are hidden fees not disclosed and every time we tried to book a stay we were told they did not have a resort on tha... read more
Business response:
Hello Sherry, thank you for your feedback. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you. Thank you!
Diamond Resorts has made it a habit to engage in incredibly shady sales practices that carries on through Hilton Grand Vacations! At 75 years old I was first duped into purchasing a timeshare with Diamond in 2018. When I received my first maintenance bill, I was shocked and attended a meeting 2 months later to express my dissatisfaction with the fees. They convinced me that upgrading would eliminate maintenance fees. I made 7 other attempts to lower or eliminate my maintenance fee, but continuously I was swindled into upgrad... read more
Business response:
Hello Ernesto, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you. Have a good day!
I travel a lot and have stayed in Hilton properties almost exclusively. Usually average over 75 nights per year. Also use Hilton Amex card but this ended after I was scammed by their Hilton Grand Vacations presentation. I am a handicapped senior and we attended a presentation in Las Vegas. Of course they make everything sound so great and one of the pitches is that you also get to go to all the RCI locations. We like to travel to all inclusives in Punta Cana so this was a great benefit, we thought. The salesperson stated tha... read more
Business response:
Hello Patrick. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you. Have a good day!
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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