The Modern Honolulu

Douglas B. 

on BBB

2 years ago

Stay away from Hilton, they have completely lied to us. Many of the selling points we were told were lies. For example, we were told that our maintenance fees MIGHT increase by 1% OR LESS annually, our last bill shows an increase over 8%, with signs that it will only continue to rise. This new upgrade would give us the opportunity to book anywhere at any time with near certain availability. Unfortunately for us we have never had any luck booking on our own terms. All of our stays have been through marketing offers where we a... read more

Joan G 

on BBB

2 years ago

One Star is one too many. Their reservation department is terrible. They double booked me and that took an hour on the phone to correct. They promised me a tour on one date, confirmed it in writing and then told me it was another date. They refused to let me speak to a supervisor. The list goes on. STAY AWAY 

Linda F 

on BBB

2 years ago

I received an email advertising vacation packages for $199. I called and spoke with a salesperson. I told him we had a vacation scheduled and I would consider their vacation package if he could assure me that we could get Scottsdale for March 8-10. He assured me that was available, so I purchased it. He instructed me to wait 2 hours, I should get an email, and then call and schedule those days. I didn't get an email, but my credit card was charged, so I called that afternoon but no one could find any record of it. I waited u... read more

India B 

on BBB

2 years ago

I'm HIGHLY disappointed at Hilton Vacation Rentals. I was solicited after placing a call regarding an existing reservation to a Hilton property. I was promise a 5-night stay in Maui at the Grand Wailea for $1500 plus tax in exchange for a property your. I was told I had a year to use the trip. Due to Hilton's reputation, I immediately agreed and paid. A few weeks later I received a call stating that I had to choose a date to hold the reservation. So I did and after I received the confirmation, I immediately noticed it did no... read more

Crystal E. 

on BBB

2 years ago

Diamond Resorts got my sister-in-law to sign a contract in 2018 while in LasVegas with friends. At that time she was in the early stages of dementia. She has never used any of the benefits. In late 2020 she moved into a longterm care facility due to advancement of her disease. It is after we took over fully managing her finances that we became aware of the Diamond Resorts contract. Diamond resorts Financial Services was efficient and careful in making sure were were legitimately authorized to have access and mange the accoun... read more

Lee F. 

on BBB

2 years ago

Will this company stop at nothing? They have resorted to calling me a liar when I reached out to them about my concerns. They say that I am not speaking in “good faith,” due to my including the entirety of my awful experience with them, rather than giving them the light version of it all. This company has done everything that they possibly can to stop me from getting out of this timeshare that they sold to me! I was in the presentation, and I know exactly what I went through at the hands of their “trained” sales representati... read more

Josue G 

on BBB

2 years ago

<p>Los tiempos compartidos de Hilton & Diamond son horribles. Lo que hemos vivido con ellos ha sido un desastre y lamentablemente no les importa. Ya no queremos tener nada que ver con esta empresa ni con sus tiempos compartidos, pero ha sido imposible cancelarlo. Mientras estábamos en Las Vegas, nos engañaron para comprar uno de sus tiempos compartidos, y casi todo lo que nos dijeron para convencernos resultó ser falso. Tengan cuidado con sus agentes de ventas, dirán cualquier cosa para que compren. Esta no es la "invers... read more

Franklis E 

on BBB

2 years ago

We don't know what is going on with Diamond and Hilton Grand Vacations, but it is sketchy at best. We were solicited walking through the Venetian in Las Vegas in February of 2022; the story was that we would get 2 nights at OUR choice of resorts in exchange for taking a "tour" of a property close by. We did not know that it was a timeshare presentation; simply because they NEVER stated it was. Either way, it only got worse. They said they were private resorts, so only you and your fellow owners would be vacationing alongside... read more

Khadene C 

on BBB

2 years ago

Hilton Grand Vacations have probably done its reputation more harm than good in purchasing Diamond resorts. Diamond's in-your-face marketing employees are peppered throughout Las Vegas, so watch out. We were lured into what was described as a "meeting" at the Venetian. The Venetian has no affiliation with Diamond or Hilton that we can tell outside of the fact they are willing to have scam artists housed on their property. That aside, we admit the word "free" got the better of us. Â Upon arrival at the Polo Towers property, w... read more