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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Booked a trip with them over the phone. Later was told only 4 ppl could go. We are a family of 5. Was told I could pay to have a second room. I said no. Was suppose to call me with other options. And they never called back
Business response:
Hello Tina, thank you for making us aware. Please know that we have shared this with our Team, and they will be reaching out directly to assist you. Thank you!
Booked a trip with them over the phone. Later was told only 4 ppl could go. We are a family of 5. Was told I could pay to have a second room. I said no. Was suppose to call me with other options. And they never called back
Business response:
Hello Tina, thank you for making us aware. Please know that we have shared this with our Team, and they will be reaching out directly to assist you. Thank you!
The customer service is better than anywhere we’ve stayed. The resorts are beautiful and we just love it. I don’t know why this company ever gets bad reviews, we have nothing but good things to say and great memories that we wouldn’t have had without this!
We haven’t been able to use our points because all of the destinations are already booked, even 7 months out. The website is very confusing to navigate. We were told we would get a free home week at the property that our deed was at…..that’s a lie. When I went to book, the only dates available in 2024 was Feb-March, with 2 weeks in Feb and the first week in March available, and HGV wanted to charge us. Very disappointing.
Business response:
Hello Daria, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!
My family and I were approached by a woman in the lobby of Hilton Boston on the night before our vacation. We were asked if we were Hilton Honors members, to which we replied yes. Because of this, she told us, we were eligible for a great deal! We could choose a Hilton hotel to stay at in the next 6 months for a very good rate. There was no mention of having to sit through a time share presentation. We were delighted to be able to show my mother and our four year New York City without breaking the bank. We tucked our vacatio... read more
Business response:
Hello Meris, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!
We purchased a contract 2/23/23 and immediately knew it was a wrong decision-very assertive sales team (self described) actually. I sent a letter requesting cancellation of the contract within 7 day period and no one will call me back concerning g a full refund.
Business response:
Hello Michele, thank you for making us aware. We will look into your case and make sure that you're contacted. Thank you!
I unfortunately bought into the misrepresentation of this company and now caught up in their hidden and deceptive hidden fees scheme. It is still run by the lying people and issues that were diamond resorts. I called the quality representative and was told that I signed the contract, and the fees were discussed we were told it was around 900 year and after we paid the 7,500 dollars in January, we thought we were done for this year. We just received a bill for another 1798.00. This is unacceptable and we feel we have been def... read more
Business response:
Hello James, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you further. Thank you!
Shame on Hilton Grand Vacations for what they are doing to my wife and I and other senior citizens with their timeshares. Since 2001 we were loyal customers to Hilton. They used to be a respectable brand but there is no doubt that things have changed. Integrity is out the window now. They’ve become a greedy, predatory and vicious corporation who’s only concern is making money, even if it means scamming innocent people. They suckered us into buying points at Elara in Las Vegas and it was then that we were subjected to their l... read more
Business response:
Hello Rob, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.
If I could leave a negative review, I would. This is FALSE ADVERTISEMENT at its worst that I have seen in my 39 years on this planet. I scheduled two rooms last year in Galveston at a Hilton owned hotel. I was asked to purchase 3 nights in multiple cities for a discounted rate if I paid the stay in full for $280. I chose Daytona. I called yesterday to reserve my rooms and the rep mentioned something about a time share. I stated that a time share was not mentioned when I was sold the package. The rep reviewed the recording an... read more
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,626 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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