The Modern Honolulu

Barbara U 

on BBB

2 years ago

We had always enjoyed being a Diamond Resort Owner, but not so much since they had been acquired by Hilton Grand Vacations. Shortly after being notified of the change of ownership, we received a call and they told us we needed to attend an update meeting, which we did. At this meeting, which lasted 6 hours, a salesperson named Jonathon ****** said we needed to convert our Diamond ownership to HGV Max. We had previously upgraded, but he said we didn’t have enough points to be members and needed to buy more. He said he would g... read more

Rocco D 

on BBB

2 years ago

During March my wife and I spent two weeks at the ****** ***** ******, Celebration, Florida. As it was an enjoyable experience, we opted to attend the vacation club presentation on March 15. Having no experience with the club, we told Carlos *****, VIP Counselor (ID#*****) that before making a commitment we would like to test the program. We indicated that we had two children who might be interested in the program and would like to show them the program as well. He suggested purchasing 11,520 points which would be sufficient... read more

Greg T 

on BBB

2 years ago

Doing business with HGVC of the biggest regret of my adult life. They misrepresent availability of timeshares and put on a hard sell every time. We lost around $25,000 to them as well as lots of stress and lost sleep. They will bombard you with sales calls. Even now, years after e finally broke off our deal, i get 3-5 calls per day from sales reps from HGVC. Be warned that the services to get you out of timeshares are not much better. It cost us $10,000 for one of these services to successfully get is released from our deal,... read more

Amanda S 

on BBB

2 years ago

I really hate doing reviews, but this put my family in such a horrible bind, and I am getting no resolution. My card was double charged for my stay almost $700 after 3 nights of incidental "holds" were taken out. The hotel apologized and said they were refunding me the double charge. That was Sunday. The charge does not show on my bank end so they cannot do anything to expedite. The "hold" for $300 was supposed to be released immediately. I have never had this issue with any other hotel. I looked into the transaction further... read more

Gaylene S 

on BBB

2 years ago

IF I COULD GIVE THEM A NEGATIVE NUMBER I WOULD. They robbed us of 31,000 dollars! It's not because we didn't try using our ownership it's because they never even taught us how to use it and that was even after making several attempts. The guy Tyler who sold this to us assured us it was not a time share, and he never bothered to set us up in ;the system and said the would teach us how to get on the next day. He never was in to teach us and then promised to do a zoom. Never happened he was never available for us after selling ... read more

Melissa J 

on BBB

2 years ago

Unfortunately, I have nothing good to say about Diamond/HGV. For many years now, they continue to take my money and give little to nothing in return. The only thing I have consistently gotten from this company are the bills! When HGV took over Diamond, I was told if I did not upgrade, I would have to pay for increasing maintenance fees and renovations on an old property. So much information about my ownership was left out or the sales rep lied about it. Reservations are not easy nor quick to book as I was promised and our ma... read more

Christopher M 

on BBB

2 years ago

Misleading and fraudulent. I bought a timeshare vacation for up to 4 people in Williamsburg. What was provided was a hotel room with two double beds. Very disappointed. Won’t be staying with Hilton in the future. 

Krystle S 

on BBB

2 years ago

We have been Diamond Resorts owners since 2021 and heard that Hilton was buying them out, so we decided to attend an “owner’s update”, Since this update, we bought their worthless HGV Max program andhave paidthemwell over $24,000 forthis new program.They promised the HGVMax program would solve all thepreviousissueswe’vehad with Diamond Resorts, but My God, have things gotten worse! They went as far as to tell us that if wedon’tupgrade, our Diamond contract would be worthless and all the moneywe’vepaid over the last 2 years w... read more

Nona A 

on BBB

2 years ago

We went to a Hilton presentation, last summer, at Kaanapali Beach Club. They were VERY high pressure. We told them we were already platinum members and that we were not spending ANY more money. I got VERY emotional, at their high pressure, and them telling us we were going to be losing the use of properties and privileges; because we used the life insurance money, that we received, from our son being killed in a motorcycle wreck, to buy into Diamond. They told us that we would only be able to use our "home" property. ( Cabo ... read more