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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Attended an update on 9-1-21 at Daytona Beach Florida which turned out to be a scam and a lie. After showing us the cost of maintenace over a 10 year period they stated that by buying additional point we would be eligible to use a brand new benefit called "Advantage Beneit". This new benefit would act something like expedia where we could make reservations for hotels, car rental, etc. and after actually using the reservation a credit would go to your account to be used at the end of the year towards the following year mainte... read more
Business response:
Hi Ana, we understand our team is currently working with you to address these concerns. We urge you to continue working with them but are available at *****************@hgv.com if you need any additional assistance. Thank you. -HN
***SCAM***Just got a call fro Diamond Resorts International or Luxury Diamond Resorts (web page: LDresorts.com or diamond resorts.com) SCAM. The gentleman bombards you with purks and exotic locations and somehow they know the total of of our family. I ask how they know and he said the information was given by Hilton in our case (so Hilton sold our info to this Co.) The price kept changing the longer he was talking, if we had kids under a curtain age we got a discount, if I was under or over a certain age I got another discou... read more
Business response:
Hi William, this certainly doesn't sound like the quality of service we aim to deliver. We'd like the opportunity to look into this further and ask that you please email us at *****************@hgv.com, so we can gather more information. Thank you. -HN
We're a long time member of Diamond Resorts. This October, I contacted them to discuss options for points that could no longer be rolled over into the following year(2022). The service rep told me "No problem, we have something called member appreciation points. If you pay your 2022 in full in December, we can rollover your expiring points." I called back in early December to verify the process and was told by a different rep that there is no such program, advising I would need to rollover into their Destination Exchange pro... read more
Business response:
Hello Richard, we strive to always provide timely service and are sorry to disappoint you on this occasion. Your review has been forwarded to our Member Services team and an agent will be in touch within five business days. If you'd like to follow-up or have any other questions, feel free to email us at *****************@hgv.com. We're here to help. -HN
Diamond Resorts is a scam, please do not get tricked in to buying anything from them. My wife and I were offered a "free" stay if we went to a presentation. We went in November 2019 and met with an extremely aggressive saleswoman, Diane. She convinced us to combine our existing Stormy Point timeshare with Diamond so we could vacation for up to a week. We were promised some sort of "training" so we would know how to use the points, but we never got it. In January 2021, we were contacted and finally offered a training session... read more
Business response:
Hello, we found your account and understand a team member had assisted you recently. If you have any issues with contacting your dedicated agent, you can also reach out to us at *****************@hgv.com. Thank you. -HN
We started being members of Gold Key in 2014 and got the deed for our week even after Diamond took over, we did not surrender our deed until August 2021. We just recently converted to the point system and became Club members because I got so tired of having a hard time booking for our vacation every year because of the unavailability of a lot of places. I thought my problem would end, but it seemed like it just started. We have not even used our points yet since it's effective in 2022. We were promised discounts during the p... read more
Business response:
Hi, Maria. We know how important it is to understand your bill. Looking at your account, we see that our teams have assisted you recently. However, we are here if you need anything else and can be reached at *****************@hgv.com. Thank you. -HN
1 Resale of Diamond resorts time share several times. Each time Benefits less. They make a profit. 2 keep accepting buyers and can't support the ones they have. Locations FULL and impossible to reserve. WE PAY $1,600 maintenance fee yearly. 3 contract all services out. Impossible to contact them. For instance: contracted 'Our Vacation" For hotels. Diamond not warn! Only get 20% off. That's 7 cents on the dollar! Middle men t pretend to be diamond. 2000+ points out of 7500 get yearly.... SEVEN CENTS ON THE DOLLAR! 4 advertisi... read more
Business response:
Hi Julia, we hear your concerns. If you email us at *****************@hgv.com, we will put you in touch with one of our specialists who will be more than happy to help. -HN
I would leave zero stars if I could. It was my bf and I's first time in Vegas and we were targeted to tour a "new resort" in exchange for some museum tickets and dinner. We asked multiple times if we needed to give our card info and they said NO. We get to the presentation and it turned out to be a timeshare SCAM. the resort we toured was NOT new, the tour did NOT last 90 minutes (held us for 2.5 hours) and the people we dealt with were absolutely horrible, slimy, grimy con artists. The worst lie of all was when I EXPLICITL... read more
Business response:
We are concerned to hear about this and will alert our leadership team. Thank you for taking the time to share your experience with us. -HN
We bought a time share 10/29/2021 and were told that we would get 2 free round trip air fare and 1 week stay vacation week, then we were told we were getting another free week. I only have a voucher for 1 week and a free member orientation 3 days 2 nights and we need to drive to that and sit another pressure sales to buy more points. because they asked us the same questions married money ID credit card etc. I have been reading about the complaints and the way Diamond resorts are not letting people book and rooms not avalible... read more
My 10 years brother wanted to do a surprise for me and bought a package using my card. In the morning I opened an email and immediately called to cancel the deal for 3 night and 4 days in Orlando. The guy just hang up on me once I explained everything to him. I was trying to reach someone from customer service during the day but nobody answered. Finally I got in touch and they told me this deal is non refundable and they don't care who purchased it and etc. This is the worst company with terrible customer service. Just want ... read more
Business response:
We are very sorry that was your experience. Please know that we have shared this information with our team and they will be in touch to assist with taking care of the Vacation Package for you!
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,628 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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