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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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The old bait and switch, BEWARE! On 2/17/22 I was offered a stay in Orlando for 4 days, 3 nights for a total (with tax) of $167.62 with the intention to go over a holiday. The sales person read the T&C and mentioned a $199 high seasons fee, in which I said changes my mind as I expected to stay during the Dec 20-31 period and that I was no longer interested in the package. I was placed on hold so the sales person could "talk to their manager", in which, they then came back and offered me an additional $199 cash back to cancel... read more
Business response:
Hello Jackie, we are deeply disappointed to hear that this was your experience. We take this feedback very seriously and we will make sure this is shared with our team. They will be reaching out directly to assist and get this taken care of. Again, we apologize for the frustration that was caused.
I purchased a vacation voucher from Hilton Grand Vacations, Inc. a couple of yrs ago for $200+, confirmation # **********. I have been trying to make my reservations (not good experiences at all) several times, but none of their offers worked so far. So tired and frustrated with this! I just want to cancel it and get a refund of my $200+. Thank you.
Business response:
We apologize for the issues you are having when booking your vacation package. Please know that we will be sharing this feedback with our team and they will be in contact with you to resolve this.
Hilton has made a very difficult time in my life even worse. My husband and I bought a timeshare with Hilton, but he has recently passed away. On top of grieving, I now have much less income than I used to. I reached out to the Hilton, and they have not offered any assistance other than temporarily suspending autopayments, but I was still responsible to make the payment myself every month. HOW IS THAT ANY HELP? They conned us in to buying the timeshare in the first place and left out important information that negatively imp... read more
Business response:
We apologize for the experience you have been having through this hard time and would like to assist you with this. Please know that we have directed your feedback to our team and they will be reaching out to further assist.
We've been trying to free ourselves from the burden of our timeshare since April 2021. We've been in contact with individuals across several departments. We've emailed and mailed our notarized documents. We've made the payment that's required to end our agreement. (Yes, it's insane that we have to pay to give back the timeshare.) We still haven't been freed from our timeshare. We struggle to get a human being on the line or get a response to our emails and voicemails. I can't even put in words the amount of frustration and a... read more
Business response:
Hi, Amy. To better help you, could you please send your membership details to us at *****************@hgv.com? We'd be happy to follow up for you. -HN
I've been a client of Diamond Resorts for over 20 years. This year 2022, I am parting with this company over their flawed sales process. During 2021 I feel I was scammed by one of their sales representatives over a new program called DEX Dollars. During this sales presentation, my monthly payment would actually double in cost for the next 10 years. This was a substantial investment. I explained to the sales rep that I more than likely would not purchase because the cost was more than I could afford. This is when he explained... read more
Business response:
Hello, Trent. We regret to have lost your trust as a longtime customer as it is never our intention to provide a negative experience. Your concerns have been shared with our Hospitality team, who will contact you within five business days to discuss further. Please don't hesitate to contact us at CustomerServiceSM@hgv.com if you need anything in the meantime. -HN
When you purchase the property, they promise you the world. They give you a direct phone line to ask questions and promise help because it's all new to you. Not only do they never actually answer the phone, but they never call you back. Another big business who doesn't give a **** about their clients.
Business response:
Hi Marsha, we are saddened to hear this was what you've experienced and assure you it is never our intention to provide a negative experience. Our offer to help is sincere, please feel free to email us at CustomerServiceSM@hgv.com. Thank you. -HN
We called to book our time share vacation for July 2022.We asked to book The Shores in Alabama and anywhere in Florida.. They only offered Orlando. I searched the Shores and found I could book through Trivago the dates I asked Diamond. Sad that I paid 30 plus thousands for 7500 points and Diamond sells my room to a company to make more money!. Diamond representative sttated if you don't like it you can get out of it! That's intimidating owners to walk away so Diamond can pocket more money! And never fullfilling their agreeme... read more
Business response:
Hi Gail, our goal is to get you on vacation. We are reaching out to our team to work on this for you and they will contact you directly within 72 hours to assist. If you need help with anything else, feel free to email us at CustomerServiceSM@hgv.com. Thank you. -HN
FreeMsg Diamond Resorts: Payment is past due. Reply 1 to pay now, 2 if already paid, 3 to pay by 7 days, 4 to connect to cust service. HELP for Help, STOP to opt out I get these text messages I have nothing to do with or have I ever done business with this company this looks like a total scam do not fall for it
Business response:
Thank you for bringing this to our attention, Robert. We will flag this with our team. If you have any other information to add, we can be reached at CustomerServiceSM@hgv.com. -HN
This company is crooked through and through. I'm going through a divorce and I need to be able to dissolve this account. It's a feed my kid or pay Diamond situation. They have "tricked" us several times with lies and half truths. The representative laughed, literally laughed at me during our conversation on my needing to see what could be done. She was very flippant with my ability to pay my bills and take care of my child. Then to top it off, she refused to give me an appointment to speak with anyone. So I'm going to Dayton... read more
Business response:
I showed up at the Daytona Regency that Wednesday and nobody knew a thing. Nobody had been notified and of course, no we can't give you an appointment. Sat there for 45 min, while they refused to be helpful or call somebody or anything. The front desk girls just went about their day laughing and chattering. And yes this is the treatment I expect from Diamond, I tend to believe what I see, and I have seen some doozies.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,628 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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