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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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After asking a round of personal questions after I said no, I wasn't interested, the salespeople left the room, walked down the hall and then proceeded to badmouth me on how I lied to them (which I didn't!), their exact words: "she's such a liar!" The whole scenario was EXTREMELY unprofessional, and uncalled for. To assume all personal matters in my life without me telling them, is absolutely absurd. I will never, and I mean, NEVER recommend this company. 1. I wasn't lying. 2. Don't you dare call your clients that, and 3. ... read more
Business response:
Hello Katie, I truly regret to hear your experience. I have located your account and assigned a case manager to reach out to you for further investigation. If you have any questions in the meantime, please feel free to reach out to my team at *****************@diamondresorts.com. Many thanks. -JA
I spent $20K to buy points. I was shown a list of properties including Bali and Japan, All over Florida and NY etc that I could use my points. They even told me I could use points to rent sailboats. As soon as I tried using my points, I found out that the Bali property was no longer available, the Japan property was 4000 points a night, when I could book a room there with cash for a fraction of the price. OK, I tried to stay in NYC, but the place that I bought the points from as well as another property there were only avail... read more
Business response:
David, we are sorry to read about your difficulty booking the locations where you wanted to stay. I'd like to have the correct team review your feedback and follow up directly to assist.
I purchased a timeshare in February of 2001. We paid it out in July of 2009. My husband died in February of 2011, since then Diamond has tried to get me to purchase into the point system. I told them over and over no, that I couldn't afford it. They let me purchased a sample. When that was over, they talked so fast and lied over and over again and told me that if i didn't buy the points, they will take my home and that I will have to pay a lot of money and etc. of course forcing me to buy into the point system!!! They took m... read more
Liars thieves play on your emotions! They will sell you a deeded timeshare that WILL become your financial nightmare!!!! BUYER BEWARE You CANNOT RESELL once you have signed the dotted lines!!!!!!!! LIARS THIEVES BASICALLY THE SCUM OF THE EARTH Unfortunately you too will Find out the hard way after you go through one of their PRESSURE SALES!!!!!!!!!!!!!!!!
Business response:
James, please know we take your comments very seriously. We have created a case and a member of our team will be reaching out to you directly within 72 hours to further address your concerns and discuss your options.
The 20K is spent for 3400 is pretty much meaningless. I have not been able to book any vacations that I wanted as there has not been anything available. I recently stayed at a Hilton in Marco Island- HGV property, and I had to pay out of pocket for the stay because there was no availability to use my timeshare points. What a waste of money. Whats the point of having this timeshare when I end up paying out of pocket to stay at a property that has HGV rooms? That made me extremely frustrated.
Business response:
Katie, we're sorry to hear you 're disappointed with your ownership. The team would like to address your concerns further. Please know the team will be following up with you directly within 72 hours to better assist.
What a terrible company. I received a call to reserve a two-bedroom suite at Sunrise Lodge in Park City. Even though a time-share pitch was involved, I agreed. This was 14 Nov 19. I call to reserve the dates I want a few days later, and they tell me that "the entire ski season is booked". I asked how they could possibly offer that to me when they knew they had no rooms? Marsha #25842 stated that "our reps don't know that". So it is my problem, I guess. I asked for my deposit back and they said it is "non-refundable. I will t... read more
Business response:
Hi Terry, thank you for reaching out. We're sorry to hear this has been your experience and we will be having the team look into this further. Please know someone will be contacting you directly via email within 3 business days.
This is to inform you that my husband and I, are no longer willing to continue our membership with The Diamond Resorts due to following reasons; 1) Frequent misrepresentations of the information by Dimond Resort's representatives during every meeting which this was stated and admitted by representatives themselves. 2) Force full frequent attempts by representatives to sell more points on every vacation, when we continuously informed them that we are not interested to purchase more points. 3) Company representative assurance ... read more
Business response:
Thank you for reaching out to us, Ramsina. We have assigned a case manager to reach out to you via email within 7 business days to further assist your concerns. If you have any questions in the meantime, please reach out to our team at *****************@diamondresorts.com. Keep a lookout for our message in your email, thank you. -JA
This is a scam. They LIED everything. We are having sleepless nights, stressfull days and nights thinking over this. It is really affecting our physical and mental health!! Contacted them regarding the cancellation of our account but they always forwarded us to this "Hospitality Team" that will NEVER give you a call nor email. They are just dodging you always!!
I will preface by saying we thought having a timeshare would be nice but we have 2 kids under 5 and its just hard to travel with them so I am going to resale as I am just wasting money and have wasted money. 1) have had my timeshare for almost 3 years. When we got it, we knew that we didn't get a real high package but we travel to NYC a lot and thought we could use it there on our weekends. You can't use it in NYC, availability is terrible and there are minimums plus you have to pay money out of pocket. 2) when we got our ti... read more
Business response:
Matt, thank you for taking the time to share your experience. We're very sorry you are disappointed with your vacation ownership. Please know that the team would like to address your concerns further and will be reaching out to you directly within 3 business days.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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