This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
Get directions
Their sales team in Waikoloa, HI, is a bunch of snake oil sales people who will do anything to bamboozle, scam and victimize you like prey out of your hard earned money, as they did myself. I was undergoing treatment, out of work, and now in debt due to their sales staff lies about upgrading time share to the Ocean Tower. Watch out for the snake charming pack of wolves wanting ONLY to STEAL YOUR MONEY that you don't have. My snake charmer, John L*****, apparently word on the island is that taking money from sick, elderly and... read more
Business response:
Kris, please know we take your comments very seriously. We have created a case to ensure this is addressed further. We are sorry this has been your experience and the team will be reaching out to you directly within 3 business days. Thank you for reaching out.
Horrific company!!!!!! Total ***** and should be taken down for theft!!!! DO NOT buy one of their $200 timeshare seminar, accommodation packages, as you will regret it and inevitably loose your $200. The **** is that they will say you can book in a certain area and then all of a sudden you can't and then the dates will not EVER be available for the place you can book, so this then results i you having to book somewhere you don't want to go but wait, it gets better! they then change your "pre-qualifications" on you so that yo... read more
I am a Platinum member of the Hawaiian collection & Cabo Azul. I like the resorts but the marketing and customer service is terrible. I have written several emails over the years but have NEVER received a response. I have also had a major disagreement with marketing and like a recent review finally received a call from a person located in England. They refused to send me a copy of the supposed tape recording with the quality manager. Also, I just returned from Maui and while I was there (I did not attend a presentation!) tw... read more
Business response:
Hi Michael, we appreciate you expressing your concerns as it allows us the opportunity to help our members with any issues. One of our specialists should be reaching out to you within the next 3 business days to discuss this further with you. In the meantime, if you have any questions, please email us at *****************@diamondresorts.com Thank you. - GP
Like many, many of the complaints here, we have the same: Lies, deceit, and absolutely NOTHING from their 'case managers'who, by-the-way, was located in England (we are in Texas) making trying to business very difficult. Emails and phone calls not returned and their own people saying "Those are minimum wage people and are incompetent". That is the most truthful thing I have heard from a Diamond employee. I don't know how these people sleep at night or look themselves in the mirror. Despicable is being kind when used to descr... read more
Business response:
Hi Fred, a case manager from the Las Vegas Corporate office has been assigned to your case. They should be reaching out to you within 3 business days. We've been in contact with you via ******** and you can message us there if you have any questions in the mean time. Thank you. - GP
For six years I paid an annual fee for my HGV program. For the same six years I have not been able to schedule a stay. They are filled, so says the customer service specialist. Yet when I call the Hilton reservation center I can get a room.
Business response:
Steven, we're very sorry to hear this has been your experience with your ownership. Please know a team member will be reaching out to you directly within 72 hours to address these concerns further. Thank you for reaching out.
I have been trying to get a hold of Diamond Resorts International about their wonderful Transitions Program. I've heard good things about it, but the one time I was able to get a hold of a real person, they immediately put me on hold without helping me at all. My deceased mother's timeshare was fully paid for over twenty years ago. The timeshare is in perfect status as she never missed a payment. Despite this, I've left message after message after message with them, but they've never called me back. I understand they're busy... read more
Business response:
Hi, Brad. Please send your email to *****************@diamondresorts.com with the account details so we can go over your options. Thank you and we look forward to hearing from you soon. -HN
I was totally mislead during the the sales pitch. I was told how easy it was to book vacations and how great the customer service was. I have had nothing but bad experiences. It takes days to get a response via email and no one returns phone calls or offers to actually talk to you in person. I finally inquired about selling because of my frustrations. I have never used this due to never finding any availability anywhere and at the time I was thinking of selling I had only had it less than a year. I paid $14,000 and they were... read more
Business response:
Christa, thank you for reaching out. We're very sorry to hear you are unhappy with your ownership. Please know we have let the team know of your concerns and they will be reaching out to you directly within 72 hours to address them further.
It's a shame that one has to rate this starting with one star, which could imply 1 out of five (stars) is merely poor, as opposed to zero stars, implying totally & absolutely inadequate. We purchased a sampler on Sept. 24, 2019 & upon closer inspection found this to be misrepresented. We contacted DRI on 10/12 & were promised a return call from "upper management" within "7 to 10 business days". It did not happen (!) so we called back (speaking to the same individual) on 10/25 & again promised a call back either the same day ... read more
Business response:
Ada, I want to assure you that we are actively working on your case and you will be contacted shortly once all files have been reviewed. Please bear with us as we thoroughly investigate this; we're here to help via email as well at *****************@diamondresorts.com. Thank you. -HN
Based on my current experience having bought a sampler package this year I would say Diamond resorts failed in costumer service they are deceitful, no integrity, unaccountable, no flexibility, worse accommodation , see people and family nothing but a bank account to profit from and keep their business moving. They will amaze you with their stories and video showcase how beautiful life can be when you travel but in reality the moment you hold that phone and book something they will stress you and treat you like they control y... read more
Business response:
Armielyn, we're disheartened to hear about this and would like to discuss this further to hopefully have you enjoy your membership once more. I've forwarded your concerns to the Sampler team and will have them reach out to you shortly. In the interim, we're also available at *****************@diamondresorts.com should you need any assistance. -HN
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com