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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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We recently made the biggest mistake and purchased a Sampler with Diamond Resorts International while on vacation in Sedona, Az. We are not new to Timeshares, and sales presentations, as we have been owners since 2007 with another company. The presentation we attended last month was the WORST, most HIGH PRESSURED we have ever been to. A few weeks prior to our arrival I received 3 phone calls from different sales reps trying to entice us to attend a presentation with promises of trips, elegant dinners, plane tickets, all of w... read more
My husband & I were totally misled and misinformed during the sales pitch. I thought the grand resort was a great idea for our family but we was wrong and I wish we could reverse back everything that took place. We was told how easy it would be to book vacations, yeah right total lie. We were also told how easy it would be to sale the share back if no longer interested and how great the customer service is but so far, our experience has been a nightmare. We have had this for 9 months & have never really used this due to neve... read more
Business response:
Victoria, thank you for taking the time to reach out. We're sorry to hear you're unhappy with your ownership. We've shared your concerns with the appropriate team and they will be reaching out to you directly within 3 business days to further assist.
I've been a timeshare owner for almost 15 years and prior to today I didn't really have any issues but my stay at the Las Palmeras in Orlando property totally changed my opinion of this company. I called the front desk FOUR times to report an issue of excessive condensation gathering on the floor of my room. It actually caused a puddle of moisture that's incredibly dangerous on the room's laminate wood floors. I assumed it had to be a leak of some sort under the flooring since there was no way that this amount of puddling co... read more
Business response:
Racquel, thank you for reaching out. Please know that the team is looking into this and will be reaching out directly via email within 3 business days to address these concerns further.
This was the worst mistake of our lives. We originally moved to using Hilton hotels instead of Marriott because of where our children went to college. We received and offer to sit through a presentation and heard all these wonderful things and received all the high pressure to sign. It sounded wonderful... But not all the information is provided. We pay almost $7k per year for this "Vacation Club," but every time we want to book a trip it costs more money. If we don't use our points and we don't pay to roll them over, we los... read more
Business response:
Laura, we're sorry to hear you're unhappy with your ownership and the experience you've had. We have shared this information with the appropriate team and they will be reaching out to you directly within 3 business days to further address your concerns.
Everyone warns you about not getting yourself into a timeshare. After reviewing multiple companies we decided we loved our stay at Hilton and wanted to start off with 3400 points every other year and maybe do more later. What a scam. They told us that they had a resort on Disney property, nope. You have to look through one through another program called RCI and it isn't a guarantee...we looked and requested one for an entire year. No luck. we were told we would only pay fees on the years we acquired points. Lie you have fees... read more
Business response:
Tonya, thank you for taking the time to share your experience. We're very sorry you are disappointed with your vacation ownership. Please know that the team would like to address your concerns further and will be reaching out to you directly within 3 business days.
I wish I would have seen these reviews. When I first sat down for the sales pitch, I was given a piece of paper that said "Don't believe the bad reviews, Its just our competition". The second clue should have been the FREE breakfast during the 90 minute presentation, which was actually just a cereal bar. The presentation turned into 3 hours of high pressure sales, at one point with 4 sales people at the table. I was scammed into $10k for 2200 points, and I am now the owner of a studio timeshare in Las Vegas at a cost of $164... read more
Business response:
Matthew, we're very sorry to hear this has been your experience. Please know that the team is looking into this and will be reaching out directly via email within 3 business days to address these concerns further.
I received no empathy or understanding from Customer service. I was told I was told I was confused twice. i found that very insulting. I had explained that the sales person misrepresented the agreement I was about to sign. I was led to believe that I was being given an additional 15,000 points. in addition to the 14,500 points my week represented. I even asked if I could use the points to pay the Maintenance Fee. The sales Rep. pointed to the points they had calculated from my two bedroom week in Club point value. He told me... read more
Business response:
Hi Helen, I was able to locate your account. I'm disappointed to hear your experience and apologize for any inconvenience. We will assign a case manager to review your concerns and reach out to you within 5 business days for further assistance. Please reach out to my team at *****************@diamondresorts.com if you have any questions in the meantime. -JA
Diamond Resorts is a SCAM SCAM. Please don't fall into this trap of big empty promises. We are not stupid people but they got us. Our advice, while you vacation never go to this meeting. They will get you and I promise you will regret it. I want to spread the word as much as I can. We are members now and can't do anything about it as we won't get back the value of our money but all we can say is for the new People they are trying to get out there. Please don't. Just go rent a hotel and book your tickets online and voila. You... read more
Business response:
Hi Annie, I'm truly sorry to hear your concerns. Please allow a case manager to further assist and address this appropriately. A manager will reach out within 5 business days but, if you have any questions in the meantime, please contact my team at *****************@diamondresorts.com. Thank you. -JA
As a 13 year DRI owner, I've been mostly happy with with my DRI ownership points package. However, Diamond has reached a new low for owners in my eyes and I'm very disappointed. The last 2 times I've tried to use my OWNERSHIP points to book a resort, Diamond's website listed the property as having no availability. Then after a quick Orbitz search I find that the property is available with multiple room listings if I would like to rent. I've called the customer service to inquire about this practice/policy and they tried to t... read more
Business response:
Hi, Domenic. We are honored to have had you a member for 13 years and thank you for your loyalty. Availability on third party booking sites is due to the fact that we have separate inventory for members and rental guests. When members are not utilizing their weeks/points, renting out the rooms to guests allows us to maintain the property and prevents member's maintenance fees from skyrocketing. If you'd like to, I can have a team member call you to help you plan your next vacation. Please email us at *****************@diamon... read more
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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