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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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While resolving an issue over the phone with Hilton in 2018, I was asked by the Hilton representative on the call whether I would be willing to hear about an offer from a Hilton partner. I said yes. The individual switched my call over to Hilton Grand Vacations and I proceeded to book a 3-dayish visit to Orlando with the catch that I need to participate in a timeshare presentation. Even though none of the numbers added up and it didn't feel like that great of a deal, I did book a follow-up vacation that allowed me to choose ... read more
Business response:
Ammar, please know we have created a case in the system and a member of our team will be reaching out to you directly to address this concern further.
What a farce. As a HGV owner they make it their business to not get you the vacation that you want. Once they have your money they don't care whether you use your points or not. No actually the prefer you don't use them, the reservation window is a joke. Thh JT rt expect you to hook your reservation exactly 9 months in advance so you have to sit at the computer at midnight exactly 9 months Before you plan to travel and then MAYBE you will get what you were trying to book. They are not accommodating to the owner at all. It's ... read more
Business response:
Michelle, please know we take these concerns seriously and we're very disappointed to hear this has been your experience. The team will be reaching out to you directly within 72 hours to address these concerns further.
This company will take your money down on a supposedly amazing offer to "preview" one of their properties, but they make it incredibly hard to stay anywhere worth staying, and then make the logistics to use the vacation impossible. DON'T give these guys your money. You will regret it.
Business response:
Sherene, we're sorry to hear this was your experience. Please know we have created a case and the appropriate team will be reaching out to you directly to further address your concerns.
I've been a loyal Hilton member for 20 years and Diamond member for three. JUST WALK AWAY NOW FROM ANY ASSOCIATION WITH HGV. About a month ago, I was transferred to HGV line and listened to a sales pitch for an offer "to good to be true" to visit a HGV. Every time I said "no" the deal just got better and the salesperson kept offering more and more ... price per night dropped, $100 then $200 Hilton voucher, 10K points, deposit reduced not one, twice but three times, no resort fees, room/condo large enough for a family of four... read more
Business response:
Craig, we're very sorry to hear this has been your experience. We'd like to have the team address these concerns further. Please know they will be reaching out directly via email within 72 business hours.
I have been trying to contact someone with specific question about selling my contract back to HGVC since Nov 2019. They will not tell me the up front costs. They will only send me a form letter over email asking me to sign a listing agreement. I have received the form letter over and over. When I call, I can only get the salespeople on the phone. There is no real customer service department it seems. I am unable to reach anyone by phone. Disappointing.
Business response:
Lois, we're sorry to hear you're looking to sell and that you've not been able to get the assistance you want. Please know we've reached out to the team and they will be following up with you directly to further assist.
In 2019 we had gone to Vegas and when we were there Diamond roped us in to giving them $150 for a trip back to Vegas and we would get $150 back by going to their presentation for buying into the timeshare. They were also putting us up in a hotel at no charge. I had tried making reservations and was told no on my dates several times. I told them the days of the week we could travel and extended further out then was told they couldn't make reservations that far out. I threw away my paperwork and chalked it up as a bad buy and ... read more
Business response:
Thank you for your feedback, Shawna. We appreciate learning about our guests' experiences and how we can enhance them. I will share your comments with our Sales team as we work towards improvements. We hope you enjoyed vacationing with us. -GP
If I could give a zero star rating, I would. WHAT A SCAM! We paid $20,000 in cash for 3400 points every other year. A month later when we had buyer's remorse, we were told we could sell it back to them for $2,000!!! 1/10th of what we paid. Ridiculous! When I realized there was no other way to get rid of the property, I told them I'd take it. They told me it was too late. Now they have offered to sell it for $1,000. We have tried to use the points. So far, we have only been able to book one stay. I keep getting messages that ... read more
Business response:
Bridget, thank you for taking the time to share your experience. We're very sorry you are disappointed with your vacation ownership. Please know that the team would like to address your concerns further and will be reaching out to you directly within 3 business days.
HGV is an absolute scam. I have been a "Club Member" for over 6 years. Let me tell you it does not get any better. I was told this was an investment. It is the furthest thing from an investment. It is flat out extortion. The fees continuously increase. Your club membership dues are stated as only increasing periodically. WRONG! They increase every year for perpetuity. What started out as a $120 is now close to $200. For what? Nothing but self service. Not too mention you have to pay to simply point and click to book your own... read more
Business response:
Jonathan, thank you for taking the time to share your experience. We're very sorry you are disappointed with your vacation ownership. Please know that the team would like to address your concerns further and will be reaching out to you directly within 3 business days.
I would like to report on business practices and techniques that are wrong and illegal by Diamond Resort International. My personal experience with Diamond Resort is that they will not honor their commitments and their contractual obligations. They made claims that as a gold member I would receive 50% off on all scheduled point usage for Diamond properties and did not honor this commitment. They communicated I would receive VIP upgrades on my stays and they did not honor this commitment. They will say whatever it takes to a ... read more
Business response:
Hi, Cordell. I am disheartened to hear about the difficulties you encountered with your membership and will have a team member reach out to address your concerns. The assigned team member will also be readily available to provide any assistance you may need. Please expect to be contacted within 3-7 business days. If you need immediate help, feel free to contact the Member Services team at X-XXX-XXX-XXXX or email us at *****************@diamondresorts.com. Thank you. -HN
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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