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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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We have been Diamond members for several years, but in the past couple of years we have seen a drastic increase in the costs, a drastic decline in the number of accommodations and a great increase in the amount of pressure for "updates" aka sales presentations. We are not happy and would urge others not to get involved with this company.
Business response:
Thank you for sharing your feedback, Kathie. I regret to hear your disappointment and assure you that our team is always available to help with any booking concerns. Please contact our Club department at 877.374.2582 if you need assistance in finding the perfect accommodation. Let's get you back on track in utilizing your membership and enjoying it! -JA
Diamond resorts sales person stated they have adult only all exclusive that's a lie.
Business response:
Diamond resorts must be mistaken if you go to the website the homepage click filter select All Exclusive and scroll down to the bottom of the page it states: Search Results We did not find any results that meet all of the criteria you selected. Please try again with different criteria. And that was just asking for all exclusive not adults only. And they listed foreign country adults only all exclusive we don't have passports nor do we travel out of country.
STAY AWAY; WORST COMPANY EVER Diamond resorts promise you the world, but once you want to make a reservation you discover that you can't get into their website to reserve, and what they promised would be enough for a yearly vacation, does not take you far, you would need to wait a few years to have enough points to travel, its all a BIG LIE. From what I've read now, they laugh at how they made a fool of you, so DO NOT FALL FOR THEIR LIES; PLEASE READ THE REVIEWS
Business response:
Hi Rosa, I was able to locate your account and note that a team member has been attempting to reach you and left you voice-mails for further assistance. Please get back to us at XXX-XXX-XXXX ext XXXXX at your earliest convenience so we can help you book a vacation. We look forward to seeing you enjoy your membership on a vacation soon. -JA
My husband and I love visiting Los Abrigados in Sedona. We purchased a 4 day/3 night Bounce Back vacation package in October 2018 from the concierge desk in Los Abrigados. In February 2019 we booked this vacation package in Sedona for October 2019 to find out that we could not stay at Los Abrigados nor another Diamond property but basically a motel. We never received the confirmation for this vacation package until June 2019 after multiple phone calls. After finally saying we just want our money back suddenly an email confir... read more
I wish I could give this company 0 stars. We signed up for a 3 night stay at one of their resorts and we were promised a $150 Visa gift card and a 5 night cruise for 2. We booked and as the time came closer we called to confirm. We were told they removed their sales force from Miami and that since we already had our flights booked we could still go and not do the presentation but would receive everything we were promised. A couple weeks after we returned we called and were told we would receive our packet with our gifts in 2... read more
In hindsight, I feel like I was pressured/sweet-talked into the timeshare purchase. I was assigned a "southerner" - Jimmy, the sales rep is from Georgia and the rep assisting me when I arrived at the sales presentation said, "I have just the guy to meet with you today". He is from about 30 minutes from where you live. Jimmy even still has his GA cell phone number that he gave me. After about an hour of the presentation, then Jimmy brought in Dean, his boss. He said he just had a "hot week" come available (New Year's Eve week... read more
Business response:
Catherine, we're sorry to hear this has been your experience. Please know we have created a case and the appropriate team will be reaching out to you directly to further address your concerns.
I own a HGVC managed timeshare in Marco Island, fixed week, high rise unit on the beach in March, 7000 points. Last year for the first time ever we couldn't get there so I decided to join HGVC, bank our points, thinking it would be great to have the opportunity to visit other locations at a later time. I totally regret that decision... there are so few options, especially for a resort comparable to ours in Marco - sleeps 6, on a beautiful beach, prime season! And the few comparable locations (like Barbados) it's impossible t... read more
Business response:
Linda, we're sorry to hear you're unhappy with your ownership. Please know we have passed your feedback and concerns to the appropriate team. The team will be reaching out to you directly via email to address these concerns further.
Don't fall for anything the Diamond Resorts sales representatives have to say it is all a scam! If you own timeshare weeks with another company, DO NOT let them talk you into the Diamond Resorts point system. It will never be comparable to what you already have and it will cost you a lot of money. My husband, myself, and the couple we were vacationing with in Sedona, AZ had a horrible experience at our sales presentation. Brooks Potter was our initial sales rep, and he was personable. Jason Bruce and Robert Batter, who both ... read more
Business response:
Hello, Cathy. I'm very disappointed to hear your experience. I was able to locate your presentation in our system and will make sure that our management team is aware of this. We will improve and hope you allow us another opportunity to better your experience. If you have any additional comments or concerns, please contact our team at *****************@diamondresorts.com. -JA
My experience with Hilton grand vacations has literally completely altered my view of Hilton hotels entirely. WOW, what a joke and a scam. I thought this was a credible and respectable company! I was sitting in the hotel lobby WORKING with my headphones in (clearly busy) when a man started trying to hustle me into buying this vacation. The deals seemed good, and I am a polite person so I listened. I said no politely many times. He refused to go away. Eventually he suckered me into purchasing a 4 night stay in Vegas. He did n... read more
Business response:
Megan, we're very sorry to hear this has been your experience. Please know we have passed on your feedback and concerns to the appropriate team. The team will be reaching out to you directly via email to address these concerns further.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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