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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Horrible ! After saying No! They bring in back up bumping up the points they will give making u feel guilty you even volunteered for this , all we did was stop to get a map at a booth disguised as a tour locator place not realizing what was to come we volunteered because of a deal offered at discount for a two hour demo of a newly renovated building to view. 2 hours turned into almost 3 as we were handed to 3 other people on why we said NO to giving a deposit for something we weren't allowed to leave and think about not even... read more
Business response:
Thank you for the reply but I prefer to end this here I have read many of the reviews from others through this service and this appears maybe more common then you want to admit I learned and will not recommend this company diamond resorts to anyone Thank you sincerely
In October 2018 we were offered a "free" three-night stay in Orlando if we agreed to attend a one-hour presentation. We attended the presentation on October 19, 2018 - my 77th birthday - which lasted approximately 2 1/2 hours. The presentation by Jonah Martin was, at first, cordial until it became clear that I did not intend to purchase. At that point, a second presenter was introduced. She continued to press for a decision to purchase. At some point, she turned to Michael and asked: "will you pay half". I had already made c... read more
Business response:
Robert, we're sorry to hear you're unhappy with your ownership. Please know we have passed your feedback and concerns to the appropriate team. The team will be reaching out to you directly via email to address these concerns further.
I truly hope you are reading this BEFORE you buy it, or the day or two after. Cancel immediately if you just signed up, follow recsission rules carefully. Read reviews below and please take them to heart. My husband I are educated, financially strong, and love to vacation! We shook hands comically in the parking lot to NO MATTER WHAT, NOT buy. What did we do? We bought. (I urge their sales people to get jobs in a better industry, they'd make a fortune);[. Thank goodness I am versed enough on recsission laws that we got out ... read more
Business response:
Hi, Christine. I'm disappointed that you decided a timeshare was not the right purchase for you at the time. We respect your decision - which is why we allow a rescission period for cancellations. We would have loved to see you make many memories while on vacation with us. I apologize for any delays during the cancellation policy. If you have further concerns, please reach out team at *****************@DiamondResorts.com. -JA
ABSOLUTELY Awful!!! Probably the single worst financial decision of our lives. Impossible to book! Availability dates never conducive to our vacation plans or family availability. A giant financial hole in the ground. Far worse than owning a boat of similar financial liability. Whatever you do, DO NOT purchase shared ownership with Hilton. What Hilton is great at... Calling, emailing, more offers to spend more of our hard earned money. With what we spent, we could have had several very nice vacations over the past few years.... read more
Business response:
Richard, we're very sorry to hear that you're unhappy with your ownership. Please know we've shared your concerns with the appropriate team and they will be reaching out to you directly to further assist.
As of today, it has been one full month since I paid off my loan to DRI (for upgrading to the HI collection and to Silver level). The payment was made on the phone with a supervisor's agreement that the payment would 'close out' the loan. Loan Services people say that should have taken 24 hours to close. However, the loan still remains open, accruing interest, and now I'm receiving 'late' notices via mail and text! I have repeatedly called Financial Services (spending literally HOURS total on the phone) and each rep has assu... read more
Business response:
Craig, I'm very sorry to hear about this and completely understand your frustrations. A supervisor will be contacting you within the next few days. We'd like to get your vacations back on track. If you need anymore assistance in the meantime, please email us at *****************@diamondresorts.com -GP
Never buy or fall for this company. I bought the vacation package for 3 nights 4 days after we stayed at one of the Hilton. The representative made the package very appealing. Due to unfortunate health issues so we were unable to travel for that year. Called and spoke to many representatives, but unable to speak to a Supervisor to extend it without slapping us with hidden fees. Not empathetic nor sympathetic, we paid for the package already and we have to pay additional fees to travel, ridiculous!!! During the booking, we th... read more
Business response:
Steff, thank you for taking the time to reach out. We're sorry you've felt this way and that this has been your experience with HGV. We'd like to address your concerns further, please know that a member of our team will be reaching out to you directly to assist.
I made the grave mistake of going to one these time share presentations and providing them with my phone number. This was literally 4 years ago, I have received over 500 calls from various companies to whom HGV had sold my information to or were affiliates of. I have called several times to have them remove me from the call list however they claim to do so only to continue to receive these calls. I just got another one today from Honor Rewards on the behalf of Hilton Grand Vacation. This is harassment to the T. Do not attend... read more
Business response:
Brett, thank you for reaching out. We are going to have our team look into this further. Please know they will reach out to you directly via email to further assist you with this situation.
Hilton Grand Vacations is without a doubt the worst company I have ever had the misfortune to be a customer of. I have been on the phone with them, written, emailed, you name it and all I ever get in response is sorry there's nothing we can do. I recently reached out to their resales department to see what and why they can or cannot refund me my money. This was their response: "Based on a resale market analysis, we believe your timeshare will resell for approximately $3000.00 to $4000.00. There is also a 25% commision due at... read more
Business response:
Chad, we're sorry to hear you're disappointed with your ownership experience. Please know that we have created a case and passed these concerns along to the appropriate team to review further.
I have tried getting in touch with Hilton for months. This is without a doubt one of the worst companies I've ever had the misfortune of being a customer. They are rude, don't provide any legitimate resources for their owners, and dismiss their owners. This is a total scam. I'm not even a little surprised that as I read other reviews here other people have had similar experiences. I'm at least thankful to be in company with others as we're not alone. To be quite frank, Hilton is full of ****. Nothing they've promised us has ... read more
Business response:
Peter, we're very sorry to hear this has been your experience and that you're unhappy with your ownership. Please know the team will be reaching out to you directly via email to address these concerns further.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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