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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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We just want out of our timeshare and we can't even doe we have fallen on a financial hardship... it hasn't even been a month since we had it and because we didn't cancel within 5 days we're stuck paying for something we cannot afford.
Business response:
Hi Kiyala, I have assigned a specialists from our Hospitality team to reach out to you for further assistance. Please note it may take up to 5 business days for us to contact you. Keep a lookout for our call/voicemail and if you have questions in the meantime, email our team at *****************@diamondresorts.com. Thank you! -JA
We attended a sales presentation with promise of a $100 visa gift card. The reps consistently stated that there was "no pressure" and to keep an "open mind". What we experienced was quite the opposite. We made it clear that the timing was not right for us to invest in a timeshare and were met with condescending attitude and repeatedly given unsolicited "advice". At one point, we were offered marriage and financial advice. Super inappropriate and uncomfortable experience. They well exceeded the 2 hour time limit and when I me... read more
Business response:
Hey Aleece, I'm very disappointment to hear your experience and in no way do we want our guests to feel this way. I have located your presentation reservation in our system and assigned a case manager to reach out to you within 5 business days. We would love the opportunity to address this appropriately. If you have any concerns in the meantime, please contact my team at *****************@diamondresorts.com. Thanks! -JA
We went to the presentation today and was told it was 90 minutes when I signed up but when we arrived was informed it was 120. The original sales person was very nice and we told her we were intrigued but would pass, then the next person came and we told them the same thing. We had THREE more after that and I told them I could not be pressured but they continued to send closer after closer. it was almost 4 hours at that place today! If you go, let them know from the beginning you WILL NOT sign up. We made the mistake of show... read more
Business response:
Hi Rick, I was able to locate your presentation reservation in our system. I truly apologize for any delay and exuberance from our team members. I assure you that we will thoroughly investigate this internally and address this. Thank you for leaving this review as it helps us improve our guest experience. -JA
Hilton Grand Vacations is a scam of the biggest degree. One only has to review the process of anyone who desires to terminate their timeshare for whatever reason. That could range from medical to financial to inability to travel. Or you just want out. They will make it very difficult and have the legal leverage to nail you for a lifetime and beyond of ever-increasing maintenance fees. I'm about to lose $20,000K to this scam. The BBB better take a closer look at the thousands of timeshare owners who want out. If you want in, ... read more
Business response:
Michael, we're very sorry to hear you're unhappy with your ownership. Please know our team will be reaching out to you directly via email to address your concerns further.
Hilton Grand Vacations sounds so great during their sales pitch (we have been with HGVC since 2014 so we have a little experience). You have your "home week", but you can "stay anywhere you want"...that's what they tell you. Right. What they don't tell you is that unless you love Orlando and Las Vegas and want to stay there all the time, good luck in getting reservations at so many of their more awesome locations outside of the US. These other great locations have limited rooms so you are literally fighting to get 3 nights. ... read more
Business response:
Michelle, we're very sorry to hear you've been disappointed with your HGV ownership. Please know a member of our team will be reaching out within 3 business days to address your concerns further.
Having a sampler for diamond resort won't get you any vacations . The person that sold us this sampler made is seem like we had so many options even after we made sure to ask him about 5 times if all the location were included . When it came to book something which had to choose Sedona since nothing is available decided to try Sedona since I live in Arizona . Comes out I speak to 5 different people the first one says their is availability at Sedona summit but then I go and tell him I have a sampler he says oh no there's no a... read more
Business response:
Hi, Gardenia. Thank you for your feedback. We appreciate learning about how we may improve. Please send us an email at *****************@diamondresorts.com with your membership ID and full name so we may have a team member call you to properly assist you with any questions or concerns. -GP
Diamond Resorts has for almost two (2) years declined to provide my deed to my Polo Towers Timeshare paid off in 2018! I get NO return calls, e-mails from a different person asking for the SAME information already provided (16 people as of 17 Jan 2020) and told than my completed forms have not been received for over two weeks. I received e-mails from three different people in England! They do everything they can to frustrate owners, they lie to owners about the process to obtain the deed to paid-off timeshares and play the s... read more
Business response:
Hi, Bruce. It's my understanding that your requests have been approved. A team member tried reaching out to you on the 22nd to further discuss your concerns but was not able to reach you, so they left you a voice-mail. Please refer to the contact information they provided you with and get back in touch with us as soon as possible so we may assist you properly. Thank you. -GP
I went on a presentation in Williamsburg at the Greensprings Resort. I arrived on time at 830am and waited for my rep. I was taken into a room with other guest to watch a video. After the video comes the slick talk and scams. I said NO well over 10 times only for them to continue to harass me. I had to leave because it was my daughter's birthday. They took my number and called to make sure I was coming back. I was gone 30 minutes top. My rep called to see when I was coming back. I was met by yet another rep and said NO multi... read more
Business response:
Hi, Larissa. We appreciate your feedback and will share it with our team. Please rest assured that our presentations are not mandatory and you are free to exit them at any given time. If you'd like to have a team member call you, please send us an email at *****************@diamondresorts.com with your membership ID. Thank you. -GP
My wife and I just returned from a week stay at Ocean Tower Hilton property in Waikoloa Hawaii. It was the worst resort we have ever experienced. We had no hot water for the entire week. We were in a "studio " room which ranked below an average H********** room. We were put in a handicap room which we did not request. The water ,cold by the way, would run under the curtain and flood the floor. We requested another room and the only option we were given was two double beds with no view! We were told if we changed rooms we pro... read more
Business response:
Ken, we're very sorry to hear this has been your experience. Please know that we have shared your experience with the team and they will be following up with you directly via email within 3 business days.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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