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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Became a timeshare owner years ago, originally with Sunterra, then Diamond bought them out. All was smooth sailing for several years, but once Steven Cloobeck sold Diamond to Apollo, it had been downhill. Rules have changed, points needed to stay have significantly increased, maintenance fees have increased, there is rarely availability, when you call the company, it is difficult to understand the person at the call center due to English being their 2nd language, have had several incidents of beg bugs, cockroaches, ants, gec... read more
Business response:
We are disheartened to read about your disappointment and can assure you we never want to make our members feel under valued. We have assigned a case manager to you so they should be reaching out to you in the next couple of days to discuss your concerns further. Thank you. -GP
I wish I could give a negative star rating. I have never been so disappointed by a company I have done business with. Here is my story. When my wife lost her job about 3 1/2 years ago, I lost about 2/3 of my income. We contacted everyone we could about working with us so we wouldn't lose our home, and many other companies offered help, many others except DRI. Of course DRI continued calling us trying to sell us more, and every time I asked to speak to someone who could help us, and every time I was told they would have a man... read more
Business response:
Well it has been another month of struggling along and still haven't heard back from DR. Just would like to GIVE it back to them. Not asking for anything in return.
They lie consistently to your face during presentation, you cannot get away from sales people, an owners update is not an update at all just another sales mod to sell you more points. Our maintenance fees have risen so high, we can no longer afford, all other fees like upgrade room went from $75. To $150. This year takes more points to book a room. Can not use points for car rental or airfare those were taken away a few years ago. It's just out of control, as elderly disabled Americans citizens are medical bills are more imp... read more
Business response:
Hi, Carolyn. If you are interested in making a request to relinquish all or part of your vacation ownership, please contact our Transitions™ team by calling 1.855.342.3689. Our conditions to apply are the following: - You must have no existing loan balance or other lien encumbering the vacation ownership. - You must be current on the payment of all maintenance fees up to the year for which you are relinquishing. - Participation with a timeshare exit or resale company or firm may negatively impact your ability to apply for Tr... read more
Shady sales practices. No value for resale. Should not have to cost to return points when it's been paid off for years but you can no longer travel. Politicians are bought by business!
Business response:
Hi, Bonnie. I'm sorry to hear your dissatisfaction with your membership. If you are interested in making a request to relinquish all or part of your vacation ownership, please contact our Transitions™ team by calling 1.855.342.3689, emailing ***********@diamondresorts.com or by logging in and visiting the Transitions section of the Member Area. Thank you. -GP
YES!! They lie!!! We stopped paying also. They continue to stand by and say their sales reps are honest and don't lie. YES, they pay on your emotions and self-esteem. When we joined my husband had just landed a lucrative job that kept him away from home frequently. They played on my husband's ego to being to afford his family that he 'abandons' to compensate by providing lavish vacations desirable locations. They played on the fact that we have two autistic sons who were present at the presentation. The presentation lasted l... read more
Business response:
Cora, we're sorry to hear this has been your experience. We can see in the system that the team is actively working with you to provide a resolution. Please let the team know if you have any further questions or concerns.
My girlfriend and I went into this obviously because the award was worth the time. 3 hours in and I wasn't hooked. They had my girlfriend at about 80%. All of a sudden, I become the bad guy because I don't want to take my girl on yearly vacations. They tried to press that on me. I'm a skeptic and some dbags younger than me scribbling down numbers on a blank sheet of paper doesn't do it for me. Every time I said no, they brought in another car salesman with a better deal. If your deal is so good then why is it so hard to sel... read more
Business response:
We regret to hear you had a bad experience with one of our presentations, Chad. It is never our intention to confuse or offend our guests. We will be looking into this and addressing it with our team. Thank you for sharing your feedback. -GP
A scam artist company! There is never any vacancies! Bad business at best!!
Business response:
Brian, I am sorry to hear that you are having trouble booking and had someone from our Member Services team contact you to assist, however we were unable to reach you. We're also available via email at *****************@diamondresorts.com if you need any help at all. -HN
I was totally misled and misinformed during the sales pitch. I thought the grand resort was a great idea to purchase but I was wrong and I wish I can reverse back everything that took place. I was told how easy it will be to book vacations, sale the share back if no longer interested and how great the customer service is but thus far, my experience has been a nightmare. I was sold into empty hopes. I emailed my sales rep within my grace period informing him of my finance changes and that I got admitted to grad school which m... read more
Business response:
Hello, we're very sorry to hear this has been your experience. Please know we have created a case and our team will be reaching out to you directly within 72 hours to further address your concerns.
RECORD EVERYTHING, misrepresentations and misleading, Losing at least $15K. The presentation fails to mention the multitude of fees, the fact that the use fee, transfer fee, Operating Fee, Reserve Fee, Real Estate Tax Fee, Club Fees, Voluntary ARDA fee, late fees, finance charges, lock out fee, collection fee. The collection fees and late fees started once I realized how bad they lied and I stopped paying. DO NOT PAY CASH like I did, these fine folks love to foreclose on you if it is paid for. They said THEY WOULD PURCHASE b... read more
Business response:
James, we are very disappointed to hear this. We take these concerns very seriously. Please know the team has reached out directly via email to address your concerns and discuss your options.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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