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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Got a call from HGV. They offered 20,000 points if we agreed to sit through their 2 hour presentation in DC. We agreed, with the understanding that the 20,000 was equal to about 4 night stays. NOT! Their website says (as does G*****, linking to their website) that "as little as 5,000" are needed for a free nights' stay. ONLY 23 Hilton properties accept as little as 5,000 points for a free night and they are all in Turkey or Russia! This is deceptive!
Business response:
Shane, we're sorry this has been your experience. Please know the team will be reaching out to you directly via email within 72 business hours to address your concerns further.
We are looking to purchase a time share and signed up for their Hawaii offer for the week of 10/2. We purchased many excursions and airfare to Maui. Three weeks before our departure my wife suffered a Heart attack and was hospitalized. Her cardiologist advised us not to take the trip so we canceled. We were refunded all of our airfare, excursions and lodging EXCEPT ONE ! Diamond resorts. When I called the, customer service was the rudest most arrogant individuals I have ever spoke with. (Takesha) (Kevin, her manager) immedia... read more
Business response:
Hey Thomas, I regret to hear this. I was able to locate your reservation in our system and I will have a team member reach out to you very shortly to further assist you. We look forward to resolving this. Please reach out to us at *****************@diamondresorts.com if have any questions in the meantime. -JA
I just finished my "one-hour" member update that lasted 2 hours. I was told that the original 2016 agreement with Salespersons Kat McDonald and Daniel Santiago of Sedona was null and void. I had a freeze on my point price and was told I could keep it indefinitely until I was ready to purchase as long as I did not do a marketing presentation. I had planned to buy more points at the frozen price for retirement travel (5 years) I double checked with a manager of sorts to see if this membership update would Impact the original q... read more
Business response:
Hi, Julie. I appreciate you bringing this to our attention and will have a case manager assigned to investigate this. Please provide 3-7 business days for them to contact you and discuss your concerns. Feel free to send us an email at *****************@diamondresorts.com if you have any questions/comments in the meantime. Thank you. -HN
If i could put negitive stars i would say - 10 nothing but lies every time we sit down with a sales person. What a surprise the last sales person steered you wrong theres something funny looking in what you accually own im not sure why the last sales person would have told you that. If you like i can get this fixed up for you just 20,000 or so more . I'll always be here for you just call. This is just some of the bull that i have heard from them. Last time was if you make this purchase you will be set up and be a gold member... read more
Business response:
Hey Brent, I'm sorry to hear your concerns. I have located your account and will have a case manager reach out to you within 7 business days to address your concerns sufficiently. Please feel free to reach out to my team at *****************@diamondresorts.com if you have any questions in the meantime. -JA
Every comment I have red here is exactly what has happened to us. I have never felt so scammed and cheated in my life. We have been lied too, felt bullied and trapped. The last time we met with one of there people they would not let us see the breakdown of financial statement we have with them. But he did tell us we should go to the corporate office to discuss us being ripped off and threaten to take this to the Nevada state realtor commission. We to had to leave to before we could try to take care this. We are back and we w... read more
Business response:
Hi William, we appreciate your feedback and take your concerns very seriously. We would like to look further into this so we can help you but we need your correct contact information. Please send an email to *****************@diamondresorts.com with your member information so we can locate your account and assist you promptly. Thank you. - GP
Upon listening to the sales pitch, I was led to believe this could be a pleasant experience, as I had never been to Washington DC. I was told how this was such a great deal and how everything in DC was within walking distance. I was told I had a year to book my stay. Then I went on line to read the reviews, only to find others were very unhappy with the process and were being charged additional charges they weren't aware of. I then realized that I had been scammed and decided I would have nothing to do with this company and ... read more
Business response:
Zane, we are disappointed to hear that this has been your experience. We have notified the team and they will be reaching out to you directly within 3 business days to address your concerns further., Thank you for bringing this to our attention.
HGVC deliberately deceptive practices to sell their timeshares. As a senior citizen I am victim of fraud & deceit. We first signed up years ago with a rep in NYC 2013,He told us it would retain its value; you can refinance & resale as it always be desirable. The whole scheme is deceptive from the start. I hope my experience would be a warning to anyone thinking of giving this company a penny. These sorts of business offers should be made illegal if there were any real consumer protections. The most recent changes occurred Oc... read more
Business response:
Victor, we are very sorry to hear you're disappointed with your Owner experience. We'd like to have the team address your concerns further, please know they will be following up with your directly within 72 business hours. Thank you for taking the time to reach out.
I have had some good experiences using my points. However, the company does a bait and switch regularly, and in general it isn't a good deal. Let me give you two examples of what I think is bait and switch, and also why it isn't a good deal. 1. The last time we bought some points, we were told we would be in "platinum" level for 3 years because of the purchase. They gave us platinum for 3 months, then reverted us back to gold - and they can't provide any explanation why. 2. When we purchased, they said that anything book... read more
Business response:
Hi Jeremy, we were able to locate your account and will have one of our team members reach out shortly to assist you with these concerns. In the meantime, please email *****************@diamondresorts.com if you have any questions. Thank you for your feedback and we hope we are able to resolve any issues. - GP
We went to Diamond Resorts presentation today. When we had signed up yesterday, we were told they would charge our credit card $40.00 if we didn't show up. But they put through the charge before the presentation. The first 3 salespeople who talked to us were pleasant & they explained the program. The final guy was pushy & rude he made us feel that we were crazy for not jumping into the program. Everything sounded too good to be true and we are glad that we didn't get involved with this company
Business response:
Linda, we appreciate you detailing your experience with us and will use it to better serve our guests. It is concerning to hear about the cancellation charge on your account. Please send us an email at *****************@diamondresorts.com with the presentation location so this can be looked into this further. Thank you. -HN
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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