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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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I first called to try to book a hotel at a location that I was being sent to do some military training at. I was able to get a hotel room booked and was asked to hold on the line to earn 500pts. I was like sure. I assumed it was a survey. The salesman was nice and said they are running a promo to give up to 70% off on hotel nights at four different locations. He told me the value for the nights at the Universal resort was around $1200 and after discount it would be $199 and since I was active military he would give me a $200... read more
Business response:
Christoper, thank you for reaching out. We're sorry to heart this was your experience. Please know the team will be reaching out to you directly within 72 business hour to address your concerns further.
My husband and I sat through their "new" meeting with the guarantee it was only 1 hour and to our benefit. We were convinced to sit through it because we were told it is different now and it was just to review our use of our points and what things we could be doing to better utilize our points. It turned out to be the worst experience we have ever had in any of the many meetings we sat through. The employee was very distracted and kept referring to a new thing that was coming in the new year and that in order to be in on thi... read more
HGVC uses flat out deceptive practices to sell their timeshares. I sat down years ago with a rep in NYC after one of their presentations. We went through the calculations of the "value" of buying shares and vacations, etc. What the sales rep failed to mention was the ever increasing annual maintenance fees for each property (which completely nullify their calculations). I was also convinced to buy a top tier property in NYC (at a premium, of course) because I was told it would retain its value. I specifically asked about bei... read more
Business response:
Cliona, we are very sorry to hear you're disappointed with your Owner experience. We'd like to have the team address your concerns further, please know they will be following up with your directly within 72 business hours. Thank you for taking the time to reach out.
Diamond Resorts International sold us 4000 points in 2016, by marketing it as an investment. The con was that if we bought enough points to become silver loyalty members, then after three more years we would have the OPTION to SELL back all the points we own to Diamond for a very tidy sum. The only reason we attended the sales presentation was to get some free nights somewhere. Biggest mistake of my life. We already knew we wanted to get out of the money pit the cheapest way available, so there was zero reason to buy additio... read more
I feel they scammed me. I was called on 6/24/19 by Hilton Grand Resorts offering me a promotional opportunity to stay at one of their L**************** in exchange for attending a 2 hour presentation. They asked me if I was single or married and I said I was divorcing. They said that was fine and continued to sell me on a stay for 4 days/3 nights for a total of $225.63 of which $199 cash back would be given to me at the end of the presentation as well as a "spend the night on us" $200 certificate. I paid that night and made ... read more
Business response:
Tammy, we're so sorry to hear this was your experience. We understand your frustration. Please know the team will be looking into this further and will be following up with you directly to address your concerns further.
We recently were on a Dream Vacation with Diamond Resorts. The trip was amazing but once again, even after being assured we didn't need to this time, we were forced into an "update" meeting. We went in and were told our account blew up their computer in "Red Flags" and then were taken into a separate office to meet with Arian. He told us that we were blowing up their computers and we needed to go over our account in detail and it was VERY complicated. He explained that we missed an update meeting that we were invited to in M... read more
Business response:
Laura, your case manager has received your documents and is currently reviewing your file. It's my understanding that you were in contact with her via email on Oct. 18. To provide a thorough investigation, please provide her until Tuesday Oct 22 to get back to you. We appreciate the additional information and your ongoing patience while we look into this. -HN
What a scam!!! Got sucked into booking a 4day/3night stay at a grand vacation property. When called back later to book they added additional information that was not discussed prior to booking. Told them we had a family of 6 and they said no problem we can book for 6. When I went to book the 2nd time, they said the package was for 4 people and they could upgrade us to accommodate 6 for a fee...which was almost triple the original package price. Then tried booking dates a 3rd time and they now told me package was only for 2 p... read more
Business response:
Ron, we are disappointed to hear that this has been your experience. We have notified the team and they will be reaching out to you directly within 3 business days to address your concerns further., Thank you for bringing this to our attention.
Bought into with my mom and sisters in June of 2019 in Hawaii. Was thrilled with what I THOUGHT we were getting. I have been nothing but disappointed since. I have tried to stay positive and tried to see how we can make what we purchased "work", but each time I turn around I find out there was yet another lie in the presentation that makes a hopeful scenario not possible. I don't take how we were treated lightly, and in retrospect we were absolutely mislead to make a sale. Literally shown "current cash rates" on a screen tha... read more
Business response:
Eric, thank you for bringing this to our attention. We are sorry this has been your experience and very sorry to hear you're disappointed with your ownership. We care about every single guest experience and the team will be reaching out to you directly to address these concerns further. Thank you for reaching out.
I was introduced to Diamond during a stay at The Modern Honolulu in Hawaii. The "concierge" at the hotel set me up with a tour with diamond to get a discount on a rental car. At the end of the tour I signed up for their Barclay MasterCard (very high interest) with the incentive that if I did the card I would get a voucher for a 5 day 4 night trip. When the final guy tried to close a deal with me he said I wasn't allowed to have the credit card without buying with Diamond. So I panicked at the idea my credit took a hit for no... read more
Business response:
Brittney, your case manager is currently reviewing your file. It's my understanding that you were in contact with her via cell on Oct 11, 2019 and she provided her contact information during this call to further assist you. To provide a thorough investigation, please provide her the proof you mentioned at the contact information given. Please reach out to us at *****************@diamondresorts.com if you need your case manager's contact information again. Let's get this sorted out. -JA
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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