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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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I have had the worst experience with this company. They sold a sampler that I never had the chance to use. I was told I can start using it right away. When I call them 3 months later to schedule vacation I was told I had to wait till it was 50% payed. I had surgery and was out of work for a while. We only had several more months to use it. I called many times to try and book something and got no where with them. I kept getting a different story every time I called. Now they foreclose on it and it's on my credit report. I cal... read more
Business response:
My last call was to the foreclosures department and they were no help. This is the reason why I wrote to BBB. Thank you, I'll just hire an attorney to help me.
We checked in on February 1st for a 9 night stay. On day 5 we were told at 3 pm by phone that we “must get out of the room” due to the fact that they had overbooked by 12 rooms for that night. We were told that we could check back in the next day! So with nowhere to stay we frantically searched for any room we could get and wound up with the only room we could find at a cost of $600 for one night! Needless to say we didn’t return to The Modern for the rest of our stay. As we were being thrown out I expressed my displeasure w... read more
Business response:
Thank you for taking the time to share a review. We are disappointed to hear about your experience. Unfortunately these reservations were made in error through a third-party and created issues in our system. While our team assisted with finding alternate accommodations and refunded the later reservations, these issues were out of our control. We aim for the highest level of service and have shared your comments with our team so that we may better address these issues. We have also since notified the issue to the third-party.... read more
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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