The Home Depot

Amy S 

on BBB

3 years ago

We ordered a new $1148 ** dryer, including delivery and installation, from Home Depot. We also paid for them to haul away our old dryer. When the dryer was delivered, the delivery man said he did not install dryers, nor would he haul away the old dryer. He dumped the dryer in our entrance way a floor below the laundry room. It took numerous lengthy calls with two different Home Depot stores to finally get an appointment to have someone come out and install the dryer, and it could not be scheduled for more than a month after ... read more

William F 

on BBB

3 years ago

I ordered six bags of garden soil on 1 July 2022 and was delighted when an email said the delivery would be made the same day. Nine days later I was still waiting for the delivery, so I tried the on-line customer assistant. They referred me to the store that was supposed to make the delivery. Called them and got transferred to the manager. He said the delivery was already made. I assured him it was not or it had been made to the wrong address. He went on to say they had a picture of the delivery in front of garage. I said he... read more

Emily F 

on BBB

3 years ago

Paid for someone at Home Depot to come out and quote. Certain requirements about the job didn't make it into the quote like taking out the old flooring that 'wasn't visible'. Ordered flooring and installation in March, and I wasn't allowed to see the contract until I had paid. This should have been my first red flag. By the time the first set of installers come, the time limit to dispute the charge on my credit card had elapsed. The first set of installers came Mid-May, did nothing but complain about the job and left without... read more

Joey H 

on BBB

3 years ago

In short it took almost a week to purchase a Cub Cadet lawn mower from The Home Depot. Starting with the attitude of one manager named **** at the ********** location #****, to the *********** location not following up properly, to the delivery service. To say that Home Depot has a lot of areas that are in need of improvement is an understatement. From the attitude and lack of customer ********************** from one of your managers, ****, to inventory management, phone etiquette, bait and switch of your online prices, to y... read more

Shilpa O. 

on BBB

3 years ago

I made full payment for garage storage installation and overhead storage in February 2022 I was told the job would be done in May. Finally in June a service was scheduled only to find out many parts were missing and things were needed to be ordered again. No word on overhead storage yet. ************************* with Hone depot team who seemed to be so nice when the services were requested becomes rude after I complain on the phone how inefficient the service has been and I can not take this anymore. The whole garage is a m... read more

Melissa W 

on BBB

3 years ago

I ordered a stove almost 2 weeks ago and delivery was yesterday from 3-7 they said here it is next day not 1 call yesterday bout them running late , not gonna make it , today I spoke to a person they said where we live is a area they dont come much well when I placed a delivery to home and wasnt made it should be made on next delivery day , it was on there truck so why take it off and put back in storage for another 2 weeks and expect a customer to go a month with no stove this is not professional and for myself to miss a da... read more

Kyle O 

on BBB

3 years ago

I ordered a gallon of cedar tone deck stain on-line for home delivery. I received redwood. I've tried calling the numbers listed for both Home Depot on-line and my closest Home Depot store to find out what my options are for refund/replacement. After I got past the automated answering and response at both numbers, I never did get to talk to a real person--11 1/2 minutes of listening to their shopping, loading, etc. suggestions on their corporate line, but never a person to address my problem. I'm resorting to just taking it ... read more

Nicole S. 

on BBB

3 years ago

If I could give a negative star I would, I have NOT had a great experience with this company and suggest that everyone stays away! I bought a Washer/Dryer to be delivered on 7-5 and got a call that day that the logistics company they hire to deliver had NO drivers that day so they wanted to reschedule me for over a week later. Then I talked to someone in customer ********************** and they were able to get me squeezed in on that Saturday, however did I get my order, H*** NO. They came and the box was fine, but the washe... read more

Mister P 

on BBB

3 years ago

Booked HD for a single window job (job ********) Paid $308 up front to initiate job. Was ignored for more than 3 weeks (no one else came out to start the job or even re-measure the window, like the rep who came to my home, promised when he took my card payment on his tablet). So, I'm out of $308 in minutes, but can't get anyone to come back and complete job. I called the rep who came out initially, and he promised me someone would get back to me in 24 hours. THEY DIDN'T. So, I called the customer ********************** numbe... read more