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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This review is about Home Depot Services. We've had generally good experience with purchases from ** and decided to try them for a plumbing project. Never again; here's what happened. First, we checked the plumbing services listed on their website and did not see "Well Pressure Tank ***lacement" listed. So, we phoned the Services number for our Local Home Depot in Mt. Pleasant, ** and very clearly told the customer ********************** person that we needed a Well Pressure Tank replaced and installed -- NOT a hot water hea... read more
I had bought a new storm door and followed the steps to get a credit for applying for credit with 6 months interest free, that I really did not need. well I was approved and after 2 months, making payment from each month's statement and I still did not get that dollar back for opening the account. On the 3rd month, we did not receive the statement to make payment and we ended up missing that payment on the account expected date, now about 5 days past due after the date it is pastdue due, I get a call saying my account is ove... read more
Completely incompetent and absolutely atrocious customer ************************ ordered a stove online. A week later they just showed up without notice and called me like "we have your stove. But you have to bring it in."I said, "no, I'm not there. You have to give me notice and send someone to carry it in. It's a stove and it's going to the third floor, I can't just haul it up there myself."They said "we don't do that."I said, "so take it back."They're like, "ok."Two days later they showed up again and we went through the... read more
They have no respect for their credit card holders we paid our card in full and they wouldn't give us cash back on a return we have to spend the cash at there store like it or not they stink.
Business response:
<p>Greetings **************:</p><p>Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very<br style="box-sizing: border-box;">sorry to hear about your experience. We would like an opportunity to review your concerns and discuss<br style="box-sizing: border-box;">this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you.</p><p>Thank you for being a valued Home Depot Customer</p>
I had ordered a freezer and they did not call to tell me when it was being delivered. I was at work and the men who delivered it left the freezer in my front yard. This was in ****** ******** my first and last dealing with this company. I found this very unprofessional and all it would have needed to happen was communication.
Business response:
<p>Greetings **********************:</p><p>Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very<br style="box-sizing: border-box;">sorry to hear about your experience. We would like an opportunity to review your concerns and discuss<br style="box-sizing: border-box;">this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you.</p><p> Thank you for being a valued Home Depot Customer</p>
I placed a work order for duct cleaning service via their Home Services service.The contract for service was sent by email the same day stating the agreed date and time for service. 6 working days later I received a phone call confirming service for the agreed date & time. 4 days later I spent the morning preparing for duct cleaning as per requirements listed for the afternoon service. We then received a phone call stating they canceled our service only 1 hour before agreed service time & declared a new service date and time... read more
Business response:
<p>Greetings Staywold19:</p><p>Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you.</p><p>Thank you for being a valued Home Depot Customer</p>
Worst customer ********************** ever.It seems they have a no knock policy. They come to your house and they leave a note telling you that that they were there to deliver your appliance but they don't knock or ring your door ****. Is this some kind of racket?You just can't make this stuff up. It was all caught on my ring. Who are these people. Afraid to let them in my home.
Business response:
<p>Greetings **********************:</p><p>Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very<br style="box-sizing: border-box;">sorry to hear about your experience. We would like an opportunity to review your concerns and discuss<br style="box-sizing: border-box;">this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you.</p><p>Thank you for being a valued Home Depot Customer</p>
Online order returns have eaten up all our time. We're at our wits end with this! There is always a technical issue that prevents us from returning items bought online. We've waited countless hours in-store just waiting at the return desk. We've had to just leave whole returns and go home, trusting they refund it all once tech support fixes the issue that NEVER gets fixed all the way! I've had it up to here. Plus now our 3 bedroom carpet installation was last minute rescheduled and our bedroom stuff is all in our living room... read more
Business response:
<p>Greetings ************:</p><p>Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very<br style="box-sizing: border-box;">sorry to hear about your experience. We would like an opportunity to review your concerns and discuss<br style="box-sizing: border-box;">this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you.</p><p>Thank you for being a valued Home Depot Customer</p>
We bought a washing machine from Home Depot and were supposed to have it installed with our old machine removed. Apparently, the company they use is knowingly unreliable with poor performance and yet they continue to use this company for their installs. We had to return the washer because the company refused to take our old washer at the time of delivery. We now have to look for a new store to purchase all over again, which is a waste of our time. Shame on Home Depot for knowingly using a subpar installation and delivery com... read more
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 11:00 p.m.
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