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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a scam. I paid $108 for a **** arrangement for my boss as a surprise. What we got was something like a $25-$30 arrangement, did not include the balloon I paid extra for, nor the premium arrangement I paid extra for and included lillies - which my boss is alergic to. They originally offered me a 20% refund which I refused, stating they need to deliver what was ordered. Then they offered me a 50% refund stating they dont do re deliveries. I told them I wanted to speak to a supervisor and am sitting on hold. No ... read more
Paid for Premium one and the standard one was sent
Business response:
Hello Ann, Please accept our most sincere apologies for any issues you have experienced with our services. We are very sorry that you were not ***** with the arrangement received by your recipient. I have reviewed your order. A 30% refund has been issued back to your original form of payment as of 12/15/19. Please allow 2-10 business days for this to show on your account statement or by 12/30/19. We appreciate you as a customer and we hope you will continue to contact us for your floral needs. Please contact us for further ... read more
This company is horrible. I placed an order on a Saturday, to be delivered the next day: a Sunday. Well Sunday came and went, and they didn't deliver the flowers. When I called on the date of delivery, I was told they'd contact the local florist and see what happened. On Monday, nothing. So I called AGAIN to follow up and was told they couldn't deliver on Sundays, and I should've been informed. Well, I checked my order confirmation and it never said no delivery Sundays. They specifically had to be delivered on Sunday, due to... read more
Business response:
Hello Samantha, Please accept our sincere apologies for the issues with your flower delivery. I have reviewed your order and confirmed the order has been cancelled and refunded in full and you were also given a future discount code that can be applied to your next Teleflora order. Please contact us for further assistance or any questions you may have. Kind Regards, Barbara C. Teleflora
I am so upset with Teleflora! My aunt in Florida passed **** Thursday, I ordered a Symparhy bouquet On Friday to be delivered Sat. I live in NJ and trusted them to deliver a nice arrangement. I was contacted that flowers were not available and agreed to a different arrangement, this happened three more times until Tuesday they sent an email saying my order was canceled! I called and they said the order was canceled and my money was refunded (it hasn't been)! The person I spoke with didn't even apologize as I cried because I'... read more
Business response:
Hello Susan, Please accept our most sincere apologies for the issues you have experienced with our floral services. We are very sorry that we were unable to locate a florist in the recipient's area to complete delivery on the requested date. Your order was canceled and a full refund of $60.61 has been applied back to your original form of payment. Please allow 2-10 business days for this to reflect on your account statement or by 12/24/19. We can continue to try to locate a florist in the area that can deliver a complimenta... read more
NEVER DO BUSINESS WITH THIS COMPANY!! On my anniversary, I placed and order with Teleflora for a 'Same day delivery service'. I had planned to surprise my wife with these flowers when she arrived home from work. I had put in order notes saying 'Please deliver after 3:30pm'. The order and payment went through successfully. I even received a confirmation from Teleflora. Based on that I believed that I had done everything and decided not to stop by a local florist to pick up flowers. Around 3:30pm, my wife arrived and I was sti... read more
First time using Teleflora, had previously had success using other online floral retailers. I was incentivized to use Teleflora due to Amex offer for $20 off of $60 purchase. I wanted to surprise my mom on her birthday since I couldn't see her on her actual birthday. I placed an order on 12/3 for delivery on 12/4 to her workplace. My mom told me that she got a floral delivery on 12/3 right before her office closed. While it's great they had such a quick turnaround, the delivery on 12/3 ruined the birthday surprise and my mom... read more
I would not recommend this company to anyone. They took my order and then the e-mail said a different flower arrangement and did not specify silk which is what I ordered for grave site. They also said they would use my preferred florist to send order to. I was told to wait 30 minutes to confirm order had been sent to florist. I called florist and they had not received order from Teleflora. I spoke with 2nd person and explained order not correct and florist had not received the order. The second person said they would correct... read more
Business response:
Hello Laura, Please accept our most sincere apologies for any issues you have experienced with our services. We are very sorry that your order was not placed with the florist you selected to have deliver your arrangement. I have reviewed your order and can confirm that your order has been canceled as requested. To show our apologies, I would like to offer you to have a complimentary arrangement delivered to your recipient at no charge to you. I can have the order placed with the requested florist and delivered on Dec. 23rd ... read more
Dear Better Business Bureau, I write today with a complaint against Teleflora. I consider it to be a "bait and switch" or false advertising whereas products / arrangements that are advertised and promoted on their website and sent by them via emails are not routinely what the recipient receives. While customers, such as me, order a specialty or themed arrangement, the florist fulfilling the order frequently sends a different, or in my opinion, inferior product. I usually place my orders on my iphone as it is convenient. W... read more
Teleflora doesn't deliver what it promises - you don't get nearly what you see advertised on the website. They sells standard, deluxe and premium flower arrangements with vary by size and price. I ordered a premium flower arrangement that was supposed to be 24" high, and I also paid extra for early delivery before 1 pm. The arrangement came late at 3:30 pm and didn't look anything like the picture - it was tiny at 14.5" high, smaller than their standard version with tiny pitiful looking flowers. I couldn't use the flowers be... read more
Business response:
Hello Alina, Please accept our sincere apologies that the arrangement you received was delivered late and not to the value you requested. I have reviewed your order and confirmed a 50% Future Discount code has been emailed to you and a partial refund of $36.19 was issued on 11/15/19 for the wrong arrangement and the late delivery. I am more than ***** to increase that refund to $52.99. You will see this total refund on your card in 2-10 business days, no later than 12/4/2019. If you have any further questions or concerns ple... read more
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is closed now. It will open at 9:00 a.m.
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