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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutley 0 stars! Im at the point where i feel i may need to contact a lawyer for false business practices! I ordered two sets of flowers to be delivered ON mothers day, which i ordered a few days in advance, one set arrived to my mother in law, the other set did not arrive to my aunt in law(who was anxiously waiting for her sweet mother day suprise). I called teleflora and demanded a full refund after the offered me a 30 percent off coupon, wo which they canceled the order and supposedly issued a refund, and here we are (... read more
Business response:
Hello Breanna, I sincerely apologize for all the issues that you have had with your order, and that the arrangement was not delivered to your aunt in law, and that you have not received your refund yet. I have reviewed your order, and it shows that when the order was cancelled, the order was cancelled before the charge was settled. Meaning that, your fingerhut card would not have been charged and it would show as a pending charge, then it would drop off. I am so very sorry for the inconvenience this has caused. Please let u... read more
ZERO stars. ZEROâï��!!!! The only thing worse than the fact that my mom, who loves me and assured me that she needs only a call, is their ****************. After numerous calls as my flowers, I requested delivery for on May 10th to be sure Mom had them for mother's day, had still not arrived 2 days later they agreed to a 75% refund. On the Monday AFTER Mother's Day a box of leftover $5 valentines candies arrived, melted to the point that they could not be eaten and spilled all over moms lap while opening them, and a su... read more
Business response:
Hello Wendi, We are very sorry that you were not completely satisfied with the service received from us at Teleflora. We appreciate you as customer and would like to extend our most sincere apologies for any issues you experienced with us. A full refund has been issued back to your account as of 5/14/19 in the amount $84.97. You will see this reflected on your account statement by 5/29/19. Again, we apologize for your dissatisfaction with us. Please let us know if you need any further assistance. Thank you, Skyler T. Telef... read more
To start, on 05/16/2019 I ordered "How Sweet it is" - Premium to be delivered to XXXXX. When I used the zip code it shows that the arrangement was available for delivery to my selected address. As I was checking out I found a coupon for $50 off of my order. Sweet! I checked out everything was fine. Then I receive an email stating that my delivery was undeliverable to my selected address. Wait, backtrack to the website showing me that the address was ok to delivery to with my selected flowers. The email also says that it is u... read more
Business response:
Hello Jasmine, Please accept our most sincere apologies for the issues you experienced with our services. Customer satisfaction is very important to us at Teleflora and we did not provide you with the quality service that you deserve. A full refund has been issued back to your account as of 5/17/19 and will show on your account statement by 6/3/19. We are very sorry that you were not completely satisfied with your order and we would love the chance to provide you with quality service in the future. It has been a pleasure to... read more
I ordered flowers for my mother on May 7th for Mother's Day on May 12th. I did not wait until the last minute as I know this is a busy. I had them scheduled to be delivered on May 10th (Friday) since she is an ER Nurse and was going to be working on Saturday and Sunday. They did not arrive on Friday as my confirmation stated they would. I contacted Teleflora and they said the florist wasn't able to deliver but not to worry they would be delivered on Saturday instead. That is not what I wanted as stated above but I wanted the... read more
Business response:
Hello Howard, I am so extremely sorry that the flowers did not arrive on the date that you originally requested. I have issued a full refund in the amount of $47.98 back to your original form of payment. Please allow 2-10 business days for this to process back to your account or by 5/31/19. There has already been a refund of $9.59 that was refunded on 5/11/19 and $26.39 refunded on 5/12/19, issued back to your original form of payment or by 5/27/19. Again, I am so very sorry that the flowers were not delivered on time, and ... read more
One star is one star too many for this deceptive company. I ordered flowers on Thursday, 5/9/19, for a family member who had just had a baby. Delivery was scheduled for Friday 5/10. On Friday I received an email asking me to call because my ordered could not be delivered that day. I wasted 45 minutes of my life on the phone with their alleged "****************" department, including one alleged i"supervisor". The end result was that my order was guaranteed to be delivered on Saturday, 5/11. On the afternoon of 5/11 I receive... read more
Business response:
Hi Virginia, I am sorry your original order was not delivered as scheduled. As we discussed on social media we have issued you a full refund and also placed a complimentary order to be delivered today with a note of apology for your recipient. Please let me know if there is anything further we can do to assist you. Best Regards, Briana E.
Ordered flowers for Mother's Day 1 week in advance and these idiots couldn't deliver. The order never showed up. I highly recommend to anyone not to use this joke of a company. Then, when I called to get a refund, their idiot **************** rep told me I'd have my money back by days end. Of course that didn't happen either. Do yourself a favor and do not use this awful 3rd party flower broker. They will fail you.
Business response:
Hi *******, I'm sorry your order wasn't delivered. I have reviewed your order and you were issued a full refund immediately. Please allow 2-10 business days for your bank to process your refund, no later than 5/27/19. Please call us or email at ****************@teleflora.com with any questions or concerns. Best Regards, Briana E.
I ordered a $70 deluxe Mother's Day flower bouquet on Thursday morning to be shipped to my moms work Friday before 4:30, she leaves work at 5. I waited anxiously for her to call all day Friday, I knew she would be so excited. She would get to show off her beautiful flowers at work. But I never got a call from her which was strange. I started to get nervous, so I read Teleflora reviews and they all were absolutely horrible reviews. Most of the reviews no one ever got the flowers delivered, and they never received a refund. So... read more
Business response:
Hi Mariah, I am so sorry your order was never delivered. Upon review of your order I see that you were issued a full refund on 5/10/19 in the amount of $66.73. Please allow 2-10 business days for your bank to process your refund, no later than 5/27/19. Please reach out to us with any questions or concerns. Best Regards, Briana E.
I wish I could leave zero stars. I placed 2 orders for Mother's Day. One for myself and one for my mother. When you use the Teleflora website you are given options. Standard, Deluxe and Premium. With each option, the price goes up as do the number of flowers in the arrangement. I purchased the Premium option of Arrive in Style and the Premium option of Victorian Romance. In both instances, what was delivered was the standard option. The Arrive in Style premium arrangement has 6 roses and lilies. The florist decided to use o... read more
Business response:
Hi Marquitte, I'm sorry neither of your orders were filled to the premium recipe that you purchased. I am both shocked and amazed that the florist said what they did to you as it is completely untrue an also what our own agent told you. We do have a substitution policy but it does not allow a florist to take value from the arrangement. I have increased the 30% refund on your second complaint to 50%. for a total refund of $37.49. Please allow 2-10 business days for your bank to process your refund, no later than 5/28/19. Plea... read more
DID NOT DELIVER FLOWERS ON DAY I SCHEDULED. I ordered a week in advance for Mother's Day. On the day of delivery they contact me to say all the florists are booked and can't deliver until AFTER mother's day! I ordered a week in advance so that gave them plenty of time to find a florist or tell me in advance they can't deliver. At the last minute there's nothing I can do, I'm 2,000 miles away from my mother and it's too late to have something else deliverd
Business response:
Hi Lynda, I am so sorry your Mother's Day arrangement was not delivered. I understand your anger and frustration. Words cannot express our regret for the issues with your floral order. To show our apologies, a 50% future promotional code has been issued. You will receive a separate email which will include your discount code. You must call us at XXX-XXX-XXXX, or chat with one of our agents using the Secure Chat Feature located at the top of our website labeled Need Help? to place your order since the code will not apply onli... read more
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is open now. It will close at 6:00 p.m.
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