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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered the African Violet w/butterflies and a beautiful ribbon for my Mom's birthday. What was delivered was a super common house plant with a horrible ribbon. The plant isn't even shown on the site. I spent 18 minutes on hold trying to get through to **************** the first time, and then another 8 minutes the second time before giving up on getting through. I should have read the reviews before ordering. I usually order through another delivery option, but got spammed by Teleflora and got them mixed up. What was delive... read more
Business response:
Hello Tami, I'm sorry that you were disappointed in the arrangement delivered to Peggy Wilhelm . Our goal is to provide excellent service and we apologize that we fell short on this order. I have looked over the order and you should see a refund in the amount of $51.05 issued back to your original form of payment within 2-10 business days or by 02/14/19. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Ineshia E., Teleflora
I recently purchased a flower arrangement for my granddaughter ~ it was ordered on the 16th to be delivered on the 17th. The flowers were not delivered on the 17th, and I was not informed that there was a problem delivering the flowers on the 17th. On the 18th I contacted ****************, the agent was very nice and apologetic, and I was told the flowers would be delivered the following day ~ the 19th. Long story short, my granddaughter never received the flowers, and I was not notified that they would not be delivered. Aft... read more
Business response:
Hello Kim, I am so sorry for the mishap you had with your order. I have reviewed your and seen that is has been cancelled. A full refund of the amount of $56.22 has been issued back to you. Please allow 2-10 business days for this to show on your billing statement or by 02/04/19. It has been my pleasure to assist you. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, *********** Teleflora
Teleflora assured me by phone that they could provide funeral casket flowers by a specific time on the specific date of the funeral. I received a confirmation email of my order, date, time, location. 8 days later, on the day of the funeral, the flowers did not arrive. I called teleflora and they said they could not get me any flowers for the funeral. They could send my flowers to my residence on a future date. I had my dad's funeral with no casket flowers. They did not contact me by phone, mail, email, or text to let me know... read more
Business response:
We are so incredibly sorry for the non-delivery of this arrangement. We are reviewing the order to see where an agent could have intervened in the process to make a call to you to let you know we were having an issue. I have an agent contacting you to get an address correction so we can send something to you. I know this won't fix the missed service. We are so sorry. We've left a Voicemail.
BUYER BEWARE- this company is fraudulent - you ordered flowers , they charge your credit card , yet never deliver. When you call their ****************, they lie to you over and over again - tell you what you want to hear that they will personally take care of your order- yet nothing gets done. They take your money and run with it. Terrible company. terrible **************** and doing business fraudulent DO NOT USE THIS COMPANY
Business response:
Hello Erin. Please reach out to us at XXX-XXX-XXXX so we can identify the order in question and we will certainly work with you to resolve any issue you are encountering. 97% of all the orders we handle never receive a complaint. We always do our best to take care of our consumers when there is an issue reported.
I've never bothered to leave a review but after today I'm posting this everywhere I can. How in the world does this company have an A+ rank with BBB?! Wish I'd read all these other reviews before ordering flowers for my mother's birthday. Day of expected delivery, received a unintelligible voicemail (terrible connection, I noticed others have complained) and a text that there was an issue with my order. Texted YES to get more detail, no response. So I call the 800#, give my order number... crickets. "Hello?" I thought we'd b... read more
Business response:
Hello Danielle, We are very sorry for the unsatisfactory service that you received handling your order. I want to extend my sincerest apologies for the negative experience that you had with our **************** agent. If you would like, I can have a florist in the area deliver a complimentary arrangement to your mother as soon as possible. Your original order has been canceled as you requested and a full refund has been issued back to your account as of 11/25/18. You should see this reflected on your account by 12/7/18. Aga... read more
My business has been a member of Teleflora for 6 months and it has been short of a nightmare. This company is literally breaking me. They keep sending me bills but will not answer my questions about why we are not receiving orders. My sales rep, Jay R., will not call me back. I have spoken with at least 10 people from Teleflora who have promised to resolve my issues but no one has. We have purchased thousands of dollars of their codified products and because we are not receiving any orders the products are just sitting on my... read more
Business response:
We are asking our Territory Sales Manager to call Gina M. back asap, to discuss her issues.
Horrible company! I received flowers from a friend and some were wilted, never opened, the arrangement was uneven, and they refused to replace. They wouldn't issue a refund to the purchaser claiming the purchaser not the recipient had to call. Imagine telling someone sweet enough to send you flowers after surgery their arrangement arrived in such poor condition; I couldn't do that! It is the company's responsibility to ensure the flowers are at their peak when they arrive. I got the name and number of the florist within Tele... read more
Business response:
Hello JR, We are very sorry that you were not ***** with the arrangement and service that you received. We would love to assist in finding a resolution however, we would need for the sender to contact us with the order confirmation number. Again, we apologize for the inconvenience. If you have any further questions or concerns, please contact us. Best regards, ********* Teleflora
Horrible company. I have tried twice this year - Once on Mother's Day and once on my mom's birthday- in advance to order flowers to be delivered to her. Both times, these idiots waited until the scheduled delivery date to tell me the floral arrangement I ordered was not available. After they assured me that an alternate arrangement would be delivered that day, I got another email stating that they couldn't deliver on the scheduled date. Happening once, I can understand. But twice? Unacceptable. Just as unacceptable is the in... read more
Business response:
Hello *****, I am very sorry that your order was not delivered as requested with the requested item. I have reviewed your order and issued a partial refund in the amount of $21.28. Please allow 2-10 business days for this to show on your account statement. Again, we are very sorry for the inconvenience. If you have any questions or concerns, please contact us . Thank you, Skyler T. Teleflora
Terrible company!! They said they could make a "same day" delivery but 5 hours after the order I received an email saying they could not fulfill my order, yet they already took my money from my account. Never use this "service!" Terrible place
Business response:
Hello Trevin, I am very sorry for the inconvenience with your floral order. I have reviewed your order. Unfortunately, we could not find a florist in the area that could complete the delivery on the requested date. A full refund of $98.51 has been issued back to your account as of 8/13/18. Please allow 2-10 business days for this to show on your account statement or by 8/27/18. We truly appreciate you as a customer and we hope you will give us another opportunity to give you the experience you deserve. It has been my pleasu... read more
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is closed now. It will open tomorrow at 9:00 a.m.
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