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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service was not fulfilled due to Teleflora's negligence and payment was not returned. The business failed to deliver to the alternate location the recipient went to in order to meet delivery service. The third attempt to deliver, the delivery service called the recipient and stated they were 13 miles away at an other address. After numerous attempts (being put on hold on the phone & emails not responded to efficiently), it is my understanding this business DOES NOT care about customers and their satisfaction. The fact that t... read more
Business response:
Hello ***** ***, We're so sorry for your dissatisfaction with your recent floral order. I can confirm that we unfortunately could not redirect a delivery in progress as you requested and have canceled the order per your request. You'll see the refund in 2-10 business days from the cancelled date of February 2nd. If you do not see the refund during that time frame, please contact your bank or credit card company for further assistance. Again, we are so sorry that the order did not arrive as anticipated. Thank you, **** **... read more
I placed an order for delivery today but when I hadn't heard about it arriving, I called to check the status. They told me that my order was suspicious so they charged my card but then said they're refunding it but it will take up to 10 business days. My credit card company is perfect about alerting me to fraudulent charges. I spoke to the credit card company and there is nothing suspicious. It makes no sense that the company wouldn't say the card has been declined or the order was canceled. I waited patiently at home ALL DA... read more
My husband ordered flowers on 1/19/18 to be delivered to his daughter for her birthday on 1/20/18. He payed an additional fee to have the flowers delivered before 1:00PM PST. Only upon notification from a family member were we notified that the flowers were not delivered. We initiated a call to TeleTeleflora Customer Service at 6:51 PST. We were advised that the Teleflora System was down and due to the time of day, now 7:056 PST. we had no recourse to have the flowers delivered as promised. Never, ever do service with Tel... read more
Ordered flower to express sympathy sentiments to a friend whose father passed. Not only did they not make the guaranteed delivery date, they never delivered the flowers at all. When customer service was called they confirmed the flowers had never been delivered b/c they didn't have that specific arrangement. However rather than letting me know they just put the charge through and opted to deliver nothing. This is not a reputable business.
Business response:
Hello ****, I am so very sorry for the disappointment caused. It appears this issue has been resolved. If there are any further issues, please call X-XXX-XXX-XXXX. Thank you, ***** **
WARNING: Teleflora is colluding with the florist to cheat the customers. My friend ordered flowers from Teleflora and she paid premium price for a "All Is Bright - Premium" centerpiece. What was on the photo was not what was sent to me. The photo had at least 9 red roses on one side. The total number of roses I received was only 4 roses. I asked the delivery person why there are only four roses and she said that was what was ordered. My friend came to visit and and saw the centerpiece. She called Teleflora and Teleflora refu... read more
Teleflora guarantee delivery on the 23rd of December. Teleflora decided to notify me the day of delivery that they cannot fill my order. The website listed flowers as "available," however the order was out of stock. I will NEVER use this service again.
Truly horrible customer service. I ordered two arrangements on 12/7 to be delivered on 12/22/2017 one was a flower tree and another a centerpiece for a holiday party. I received confirmation emails with each order information and the delivery date stated 12/22 on both individual emails! . On 12/11 the tree arrangement was delivered by the local florist. I refused delivery and told the florist that they had the wrong date. I spoke to the florist owner who said the order they received was for 12/11 and gave me info to call Tel... read more
Business response:
Hello *******! I'm so sorry to hear of the inconvenience you've experienced. Now, I have double checked our system and can see that the date was indeed changed, but it was done so in error when the orders for Christmas delivery were being processed and sent to shops this past weekend. Unfortunately at the time of your calls, the agents you spoke with did not have the ability to see this. I'm so sorry that was the case. I truly am sorry to hear of how this entire situation was handled, and want to assure you that is not the ... read more
The arrangement we sent looked NOTHING like the one ordered.
Business response:
Hello *****, we're very sorry for the disappointment caused by the order. Please contact us regarding this at X-XXX-XXX-XXXX and we will be more than happy to assist you. Thank you, Caleb **
yesterday (8/8/17) was my anniversary. i ordered flowers for delivery to my wife's work to make her feel special on such an occasion, and to start off our romantic evening correctly. i paid an extra fee to get the flowers there by 1pm, as advertised on site by teleflora. 1 came and no flowers. I contacted them via customer service site on email as directed, but all i got was a one time email stating they would respond when they get notice from the delivery, but it was already 230 and my wife was to leave work at 3. so, i wen... read more
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is closed now. It will open tomorrow at 9:00 a.m.
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