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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please avoid this company at any costs. I never thought to check BBB since Teleflora I had always assumed was a reputable big name company like 1-800-Flowers and all of the others. But clearly and F on BBB with only negative reviews shows that my experience was not a unique one. Placed and order and was told last minute they couldn't deliver on the date they said originally they would. Ken from Headquarters called and said they instead could deliver the following day. I agreed. That next day came and then got a seemingly aut... read more
I ordered flowers for Mother's Day. I paid the upcharge to get the deluxe bouquet. The bouquet that arrived was not even remotely as nice or full as the entry level bouquet. My mother called me about it because she immediately recognized that I would never have ordered what she received which was a few stems of flowers shoved in a vase. When I complained they offered me a coupon off my next purchase from them as if I would ever purchase from them again. I am not sure that they are even worthy of the one star rating that they... read more
Business response:
Hello Kelli, I have reviewed your flora l order. I am very sorry that you were not satisfied with your floral order. To show our apologies we have issued a partial refund of $13.99. You should see this reflected on your account statement or by 5/29/18. Again, we apologize for the inconvenience. We hope you will allow us to better serve you in the future. If you have any questions or concerns, please contact us. Best regards, ********. Teleflora
I will just paste my response I emailed to Teleflora in response to the debacle of having dealt with them: I am compelled to explain why my experience with Teleflora is so distressing. I want to state that my order did finally arrive late yesterday, a day late. 1. You state that I requested confirmation of delivery. This is incorrect. My issue when contacting you was not confirmation, but the fact the flowers had not been delivered period. Confirmation is irrelevant. 2. My order was supposed to be delivered Saturday. It w... read more
Business response:
Hello Quentin, I'm so sorry for your dissatisfaction with your recent floral order. unfortunately we can not find any such order in our system using the details provided. We'd love the opportunity to assist you further. Please give us a call at XXX-XXX-XXXX, we can help locate your order and will be ***** to look into your concern further. . Thank you, Cody M. Teleflora
I wish I would have read the reviews about these bunch of clowns before placing 3 separate orders. I can't believe they give the lip service that they give and still stay in business. You cannot believe their conformation emails at all! I demanded a refund on 1 out of 3 orders and still no satis faction. All 3 orders were messed up in one way or another. I asked for contact info on florist contractor in Abilene, Tx and was refused. Bunch of liars, scammers, etc. Don't conduct business with these MORONS, BETTER OFF THROWING Y... read more
Business response:
Hello Gary, Per our phone conversation, I have canceled your order and issued a full refund to your account in the amount of $42.98. Please allow 2-10 business days for this to show on your account statement or by 5/30/18. We appreciate you as a customer and we hope you will allow us to give you the experience you deserve in the future. It has been my pleasure to assist you. Best regards, ********* Teleflora
I placed 2 orders through telaflora website on may 10,XXXX X for delivery on the 11th and the other for delivery on the 14th FOR MOTHERS DAY and to this minute no flowers delivered and I've called and called everytime I get the same lie I had to get nasty to even get my money back this needs to be shut down it was my first time using the site and I **** NOT use it again they are scammers making a killing off people and it's a shame
Business response:
Hello William, We are very sorry for any inconvenience with your floral order. I have reviewed both of your orders. Order number XXXXXXXXXX was delivered on 5/14/18 at 3:09 PM and signed for by Billie Jo. We are sorry that your order #XXXXXXXXXX was not delivered as requested. I have issued a full refund to your account in the amount of $63.45. Please allow 2-10 business days for this to show on your account statement or by 5/30/18. Again, we are sorry for any inconvenience and we hope you will allow us to better serve you ... read more
Avoid this service at all costs. I ordered flowers to be delivered the day before mother's day and it never showed up. I had to call and wait on hold for 20 minutes the day after it was supposed to be delivered and was told they automatically canceled it because the florist was at capacity. I was never notified that this happened until I called. I was also not offered any coupon towards future orders or any real apology.
Business response:
Hello ********, I'm so sorry that this happened. The order was canceled by the system since it was unable to be delivered. You should have received an email advising why, along with a 30% coupon to replace the order when the cancellation was processed on the 11th, but it seems that the email was not received. I've resent the discount code to you as an apology, please call us if you have any additional questions at XXX-XXX-XXXX. Thank you, Cody M. Teleflora
I am currently deployed to the Middle East and used Teleflora to send flowers to my wife for mothers day. They stated on the site and when I made the purchase that they would be delivered no later than 6 pm on Mothers Day May 13, 2018. As expected by the numerous reviews here, they did not deliver the flowers. Not only is my wife at home alone on Mothers day while I am deployed, but she did not even get the one thing that was sent for her on this special day. I am now out the money and will need to try to find some thing to ... read more
Business response:
Hello Christopher, I'm very sorry that the delivery was not completed as anticipated. The shop sends their apologies as well for the oversight. I'm unsure where the 6PM guarantee you mention comes from, as our hours are 8AM to 8PM, which we extended out later during the Holiday weekend. However, we did confirm with the shop today that they could not make it to the location last night by 8PM, and at your quest; if they could not deliver by that time you wanted a refund. We canceled the order, refunding you in full. The refu... read more
I ordered flowers for my mother for Mothers day. They did not deliver them. They did not tell me they couldn't deliver the flowers. I called at the end of the day. They said the florist they use was all booked up and they couldn't add any more orders. They should have told me this when I ordered the flowers. They had 4 days before mothers day to let me know they could not fulfill my order. They did not. They had nothing to say about it other than too bad. We didn't fulfill your order. We can give you a 20% credit and send th... read more
Business response:
Hello Liana, I'm so sorry for your dissatisfaction. Our records show that the order was canceled per your request, as it had still not arrived by 6:45 PM in the delivery area. We deliver up to 8PM typically but had extended hours during Mother's Day, however, we did stop the processing and cancel the order at that time at your request. We apologize again for any inconvenience you've experienced. Our offer to help you replace it still stands if you change your mind, please just contact us at XXX-XXX-XXXX. Thank you, Cody ... read more
I ordered 3 bouquets for the same person to be delivered on the same day. One was delivered on time, another was delivered a day late and the third was not delivered at all! I have spent hours on the phone with ****************. They offered me a 50% discount on a future purchase as a fix! No refund, no flowers, a discount! Only after speaking to a manager did they offer to refund the cost of flowers which will take 5-10 business days! This is the first and last time I will do business with teleflora. ProFlowers will get all... read more
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is closed now. It will open tomorrow at 9:00 a.m.
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