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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First of all, they never delivered the flowers that were purchased. Secondly, it's been a horrible time trying to get my money back. The **************** is awful and they keep offering a discount on my next purchase. I WILL NEVER purchase from them again. I just want my money back. DO NOT EVER BUY FLOWERS FROM THEM!
Business response:
Hi Maria. I'm so sorry for your experience. I can't locate an order from Maria Brasco in our system. We want to make sure you are taken care of. If your dispute has not been handled to your satisfaction, please reach out to us at X-XXX-XXX-XXXX so we can assist. We take all complaints from our consumers seriously and do our best to make sure we reach a satisfactory resolution. Hope to hear from you soon.
Teleflora is awful! We sent a bouquet to my sister and they sent the wrong arrangement. Furthermore, what did arrive was half dead. When I called to request my refund, the associate said, "We can offer you 20% refund". When I complained about a 20% refund, she said, "We can give you a 50% refund, but that is as high as we can go." I explained when a person pays for a service and a product and they don't receive what they pay for, they are supposed to get their money back. They then told me they would send someone to retrieve... read more
Business response:
Hi Jennifer, So sorry for the experience. The BBB rating indicates that we work with 100% of every complaint that we receive. I can assure you that your experience is not typical by far. 97% of our orders throughout the year are filled by incredible local florists and never receive a complaint of any kind. We do take consumer complaints very seriously. We will review any pickup/cancel policies that might be in place to ensure we are doing everything we can to mitigate frustration. Thank you for your input and again, so sorry... read more
Scam. My order was never fulfilled and they are giving me the run-around when it comes to my refund. Their outsourced **************** blatantly lied at first, then admitted an issue with the order, only to proceeded and make up another lie (trying to double down on the initial story), before ultimately saying they will call me back with refund details - which never happened. We then tweeted at Teleflora, the company responded telling us to email them to get the refund sorted out. Again, they just refuse to answer my email.... read more
Business response:
Hi Felix. I am so sorry for the experience you had. I can assure our complaint % is extremely low. We service hundreds of thousands of orders during a holiday like Valentine's day. Local florists fill 97% of our orders with no complaint at all. We do take all consumer issues seriously. It appears our representatives already assisted you on your order from what I am seeing in the system and a full refund was processed. Again, so sorry for the experience. We hope you give us another chance to earn your business. While holidays... read more
I ordered the "Peaceful Zen Garden" - a collection they advertise as follows: The gift of Zen. Send peace someone's way with this elegant, eye-pleasing arrangement of low-maintenance succulent plants. Presented in a brown bamboo container, the plants are accented with smooth river rocks and natural river canes of bamboo. Easy-care succulents are arranged in a brown bamboo container among river rocks and natural river canes. VASE Superbly crafted of high-quality bamboo, this stunning designer rectangle is from Teleflora's ... read more
Business response:
Hi Vincent. I'm so sorry both your original order and the compensation order we sent were not to quality standards. We have documented the complaints and our **************** team does track complaints made on shops for under value, quality, etc. We service both our consumers, and our local florists around the world. In most instances (97% of the time year round) we never receive a complaint of any kind on what the shops deliver. We do take all complaints very seriously and we thank you for your input. While there are instan... read more
I ordered flowers for my Mom for Valentines day. I chose them as they had a unique choice that looked like a mini garden with a terra cotta pot etc. Not your typical bouquet. They have a disclaimer that states that the flowers may not be exactly the same as what you see on the website due to seasonal etc. What was sent had absolutely no resemblance to what I picked out. It was not just changed flowers but a totally different design, basically a generic collection of flowers. I called to complain and first they offered me 50%... read more
Business response:
Hi Nancy. I am so sorry for arrangement you received and the experience working with our service department. We thank you for your input and will review policies around future discounts and credits. I have made an adjustment to your refund amount. We will reach out in a few minutes. The local florists we use typically do an incredible job fulfilling the orders. We only get complaints on about 3% of all the orders placed throughout the year. Yours is not the typical experience. While we see an increase in BBB around major hol... read more
I had the worst experience with this company. I ordered flowers to be delivered to my mom for Valentine's Day and requested a delivery before 2pm. My order was confirmed but flowers were never delivered to her place of work. I spent $50 for something special for my mother and received nothing. It is embarrassing that as a company they can not contact you when something goes wrong with your order. I called and filed my complaint. I'm waiting to see if they do what is right and refund my money.
Business response:
Hello Danielle, I am very sorry that your experience with us was not satisfactory. Please accept our most sincere apology. I have reviewed your order and issued a refund of the full amount of $49.98. You will see the refund back in your account within 2-10 business days or by 3/1/19. It has been my pleasure to assist you today. We hope you will continue to contact us for your floral needs. If you have any questions or concerns, please do not hesitate to contact us. Best regards, ********* Teleflora
My order was supposed to be delivered yesterday. I received an email saying that it was "hand delivered," which is a complete lie because my mom was home all day & never received her flowers. I waited an hour and a half on hold and still was not able to get through to talk to anyone. They haven't replied to any of my emails (I've sent 3). & their chat system on their website has said that there are no available agents to chat with every single time I've tried getting a hold of them that way. Don't ever use Teleflora THEY'RE ... read more
Business response:
Hello Kirsten, Please accept my apologies to you and your mom for the arrangement not being delivered as we stated we could provide. I have reviewed your order. As you have requested the order has been cancelled and a full refund of $70.98 has been issued back to your account as of 2/15/19. Please allow 2-10 business days, depending on your financial institution, for this to reflect on your account statement or by 3/1/19. Again, we are very sorry that we could not provide you with satisfactory service. We hope you will give... read more
I only clicked one star because I could not leave a review otherwise. This company guaranteed delivery of my flowers via another company. I called on the day of the delivery to have them check with the store to see if the delivery would be made. After a 30 minute phone wait, they said the store will deliver per my request before 2pm. However at 2:30, I found out that the delivery had not been made. I called Teleflora back, waited on the phone for 56 minutes before someone answered just to find out that they knew the store wo... read more
Business response:
Thank you for your response. It was greatly appreciated. Not many businesses dont even bother to respond. Thank you for doing so and thank you for sending the flowers. That is an awesome surprise!!
This company is an absolute sham. You guys are literally crooks. Ordered flowers for my girlfriend on 2/13 to be delivered the next day for Valentines Day. Last second I know, but don't offer a service you have no plan on fulfilling. Of course, Valentines Day came and went and the flowers were never delivered. However, I did get an email confirmation advising that the flowers were personally handed off at 7:30pm, which they absolutely were not. You guys literally stole money from me and then lied about it. I would like a ful... read more
Business response:
Hello John, I am very sorry that you were not satisfied with the service you received with us. Customer satisfaction is very important to us and we do our best to ensure our customers receive quality service. I have reviewed your order and processed a full refund as you requested. A refund in the amount of $54.98 has been issued back to your account. Please allow 2-10 business days for this to show on your account statement or by 3/1/19. It has been my pleasure to assist you today. Please contact us for further assistance. ... read more
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is open now. It will close at 6:00 p.m.
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