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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
STAY AWAY from this company- We ordered a plant from Telaflora to be sent to a friend at a hospital. The representative on the phone could not get the recipient name spelling correct. We had to call back 3 times to correct spelling. Then the next day the delivery day they sent and email saying to plant we ordered was not available, Telaflora should have advised on inventory at time of order. We asked them to delete our account information and they refused. Do not do business with this company you will regret it. They have co... read more
Business response:
Hello Vic, I am so sorry to hear that you were dissatisfied with the service Teleflora provided for this order. Your request to remove your email from our database has been noted, and will be removed. I do apologize for the incorrect spelling of the recipient's name, and for the lack of product in the recipients area. Unfortunately, since we deal with local florists all over the US, there is no way to inventory each item. Since you were unable to receive the requested arrangement, the order was cancelled per your request,... read more
Ordered a plant for my husbands birthday. On the day of delivery I received a call saying the product wasn't available (still is listed as available on the website). They asked if I would like a replacement, I said "sure, I just want a plant, nothing cut, but anything is fine!" That was at 12 noon, all day long I tracked the order as it kept saying "at florist." Finally by the late afternoon I called back because I had nothing delivered. I have never, ever, experienced a worse **************** experience. The operator clear... read more
Business response:
Hello Angelo, Please accept our sincerest apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your husband's birthday was not delivered as requested. I have reviewed your order. As requested, your order was canceled, and a full refund has been issued back to your original form of payment in the amount of $51.72. Please allow 2-10 business days for this to reflect on your account statement or by 2/21/20. If you would like we can have a local florist deliver a fresh complimenta... read more
I ordered flowers for same-day delivery for a friend whose husband had had a medical emergency. Florist told Teleflora that delivery was attempted that day but that they couldn't deliver. The flowers were supposed to be a surprise, which was ruined because when the friend hadn't said anything by the next day I had to ask her if she got them, which she hadn't, and then it was a game of having to call teleflora multiple times, provide my friend's cell phone number, my friend had company and an ill spouse at home and now had to... read more
Business response:
Hello Erin, Please accept our most sincere apologies for the issues with your order. We are very sorry that your order was not delivered on the requested date. I have reviewed your order and increased the refund applied on the order to 30%. A refund in the amount of $17.35 has been issued back to your original form of payment as of 2/5/20. Please allow 2-10 business days for this to reflect on your account statement or by 2/19/20. We appreciate you as a customer and we hope you will continue to contact us for your floral ne... read more
I placed an order on Friday 1/24/20 for delivery on Monday 1/27/20, the website gave me an option to choose the florist. It gave me two options, I chose the closest one to the delivery location. I received confirmation of my order immediately after placing the order. The weekend went by, and on Monday at 1pm I decided to call since I had not received a confirmation for delivery. I called the florist chosen when I placed my order, and they told me they declined the order because they didn't have the item. I did not receive an... read more
Business response:
Hello Mazie, Please accept our most sincere apologies for any issues you have experienced with our services. We are very sorry you were not ***** with our **************** representative. I have reviewed your order and confirmed that it was placed with the local florist in the area of delivery and delivered as requested at 1:20 p.m. on January the 27th to the mail room and signed for by Ken. It has been my pleasure to assist you. We appreciate you as a customer and we hope to continue to serve your future floral needs. Plea... read more
I ordered flowers for delivery on Saturday for friend recovering after surgery, Monday delivery. They accepted the order. On Monday (at the tame of the supposed delivery) they send me e-mail , that they are cancelling the order. I see very similar reviews from different customers now. I wish I have seen them before. I will be *****, if my review will stop other people from working with Teleflora. Really hope they will go out of business!!!! I easily could have place an order from a different company.
Business response:
Hello Olga, I am so sorry that this order was unable to be delivered for you. I understand the importance of placing the order, and having that order delivered. Unfortunately, the florists in that area could not do the arrangement, and it was cancelled. You were granted a full refund of $57.30, which should show back on your statement within 2-10 business days, or by 2/12/20. Please accept my apologies for the inconvenience this has caused you. Best Regards, ***** Teleflora
will never use your service again. I made a order online in the morning for someone in critical condition in the hospital. Approximately two hours later at work I received a call stating the plant I ordered was unavailable and if another could be substituted, I said this was fine and the representative said something would be created just as nice. I asked specifically if the order would still be delivered yesterday the same day. I was told yes. I heard nothing the rest of the day. This morning I checked my email and I receiv... read more
Business response:
Hello Scott, I am very sorry that you the get well arrangement was not delivered to the hospital for the recipient to receive as requested. I have reviewed your order. Unfortunately, we were unable to fill your order within our network of florist. You order has been cancelled and a full refund in the amount of $53.97 has been issued back to your original form of payment as of 1-23-20. Please allow 2-10 business days for this to reflect on your account statement or by 2-6-20. To show our apologies we would like to offer to h... read more
I ordered flowers for my good friend who just had a baby boy. I was emailed by Teleflora that they were hand-delivered. When I FaceTimed her and her husband in the hospital I asked to see the bouquet I sent. They said they never received anything. I was highly embarrassed. I called Teleflora and asked them why did they send me an email saying that it was hand-delivered if it wasn't. They told me when they fill an order that they automatically send that email. I said my friend was checking out of the hospital the next day at ... read more
Business response:
Hello Troy, Please accept our sincerest apologies for the experience you have encountered with Teleflora. I have reviewed your order and you were refunded your full amount of $62.73 on 01/21/2020. Please allow 2-10 business days to receive this on your billing statement or by 02/04/2020. Also, a future discount code of 40% was issued on 01/21/2020 which you should have received in a separate email. Customer satisfaction is our number one goal, and we apologize we fell short on this order. We can only hope you will allow us ... read more
My boyfriend order arrangement from this company and they told him it could be delivered to me the next day so he agreed. That day came and I revived nothing. He called and they said they attempted to deliver it ( untrue, I was home all day cause I knew it was coming) they told him they'll deliver it the next day. It never came that day either so he canceled the order. 4 days after he placed the order, I my got delivered to me. I called him and sent photos of it to him and he said that wasn't even the arrangement he ordered ... read more
Business response:
Hello Shrayne, Please accept our most sincere apologies for the issues you have experienced with our services. We are very sorry that your arrangement was not delivered to you on the requested date and was not the arrangement selected. I would be more than ***** to assist in finding a resolution. Please have the sender contact us at X-XXX-XXX-XXXX or email us at ****************@Teleflora.com for any further assistance needed. It has been my pleasure to assist you. We hope to hear back soon. Thank you, ********* Teleflora
We sent flower to our Aunts funeral Telaflora said they are having trouble finding someone to make the arrangement that they would call us the next day to let us know. That never happened we had to call. at the last second of the day they said they found someone to do the arrangement we we seen the arrangement they deliver to the funeral home we were totally embarrassed. it look like a 5 year old put it together and look nothing like (NOTHING LIKE ) what we ordered. when you call to complain I think you are talking to someon... read more
Business response:
Hello Lynda, Please accept our most sincere apologies for any issues you have experienced with our services. We are very sorry that the arrangement delivered to your aunt's services were not satisfactory. I have reviewed your order. We have applied a 75% refund back to your original form of payment as of 1/20/20. A refund in the amount of $57.73 will show on your account statement within 2-10 business days or by 2/3/20. Again, we are very sorry that you were not ***** with our services. We appreciate you as a customer and h... read more
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is open now. It will close at 6:00 p.m.
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