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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was hands down THE WORST experience that I have ever had with a company. I ordered a Mother's Day bouquet on Tuesday, May 5th to be delivered anytime between May 8th-10th. They were requesting that people be flexible so as to give their florists some wiggle room on a very busy holiday. I had no problem with that. At 10p.m. on Saturday night, May 9th I received an email "Delivery Confirmation" that the bouquet was delivered on Friday the 8th. Strange. I texted my mom who said she hadn't received a delivery or any notice ... read more
Business response:
Hi Shannon, I am so sorry your mother's day gift was not delivered and you had so many issues dealing with ****************. I have reviewed the order and cancelled as you requested as I still do not see that the florist ever delivered this order as of this morning. You have been issued a full refund in the amount of $108.98. Please allow 2-10 business days for your financial institution to process the refund, no later than 5/29/2020. We do value you as a customer and we look forward to serving your future floral needs. If y... read more
Second issue with Teleflora. Received confirmation of order delivery but order never delivered. Called Teleflora 800 number today for third time this week. Was told that they would refund 70% of my order total! When I advised that I want 100% refunded they said a supervisor would call me back. I'm still waiting for a call back. Same issue on Mother's Day 2019. Fool me once, shame on you. Fool me twice, shame on me. I will never use Teleflora again.
Business response:
Hello Mr. ********* Please accept our sincerest apologies for the issues you experienced with your order placed with Teleflora. I understand your frustration and the inconvenience of the situation. Your order has been cancelled and a full refund was issued on 5/12 in the amount of $85.48 to your original form of payment. Again, please accept our apologies. Kind regards, ********. Teleflora
just like Annie, i made an order, then when i checked the status two days later i saw that it had been cancelled, i had to inquire about it. i called and couldn't get any answers as to why i wasn't notified. so no flower to my mother, plus my card was charged and have to wait 2-10 days for a refund. they couldn't answer why i was charged. too bad there isn't a -star
Business response:
Hello Scott, Please accept our sincere apologies for the issues you experienced with the order placed with Teleflora. When we attempted to place your order, the florists in the area had already reached delivery capacity and we were unable to take any more orders. I am very sorry no one contacted you for the situation, we were wrong for not doing so. Again, please accept our apologies for your inconvenience. Kind regards, ********* Teleflora
I ordered flowers delivered to my mom in FL for Mother's Day. Not only did they not deliver and no one communicated this to me, it's now the Tuesday after Mother's Day and they are still not delivered. Teleflora first told me they tried to deliver, and that no on was home. That's false. There was no delivery/door tag and my mom was home as most of the country is under Cover-19 shelter in place order. So after I called them out on that lie, they then came back and said their parter florist was overwhelmed and couldn't deliver... read more
Business response:
Hello Matt, Please accept our sincerest apologies for the issues you have experienced with your order placed with Teleflora. I am so sorry it has taken several days for your order to be delivered. It was delivered this afternoon. We have issued you a full refund for the frustration you experienced to your original form of payment in the amount of $59.98 which will reflect on your billing statement in 2-10 business days. Again, I apologize for the inconvenience. Kind regards, ********* Teleflora
I ordered flowers for Mother's Day. They sent me a confirmation and said they would be delivered that weekend. Mother's Day came and went and no flowers. After sending 2 emails asking what happened, they sent me an email the Monday after to say my order was cancelled because there were no available florists. That was the first they communicated that to me. And they haven't credited me for it either. They should not be able to charge me if they aren't even passing ** the order to a florist. Sounds like a scam to hold onto my ... read more
Business response:
Hello Lisa, Please accept our sincerest apologies for the issues you experienced with your order placed with Teleflora. When we attempted to place your order, the florists in the area had already reached delivery capacity and were unable to take any more orders. I am very sorry no one contacted you of the cancellation. We issued a full refund on May 8 in the amount of $82.98 which will reflect on your billing statement in 2-10 days. Again, I apologize for any inconvenience you experienced. We appreciate you as a customer an... read more
I ordered a bouquet from Teleflora on 5/2/20, for a 5/9/20 delivery, the day before Mother's Day. After not hearing anything from my mother on 5/10/20, I contacted Teleflora. They confirmed the flowers had not been delivered, apologized and said they would deliver on Monday, 5/11/20, at half price. I confirmed that I still wanted them delivered, but also asked to speak to someone about a complaint. I was on the phone with them for nearly 45 minutes, including being on hold for 38 minutes while they researched it. I was told ... read more
Business response:
Hello Renae, Please accept our sincerest apologies for the issues you experienced with your order placed with Teleflora. When we attempted to place your order, the florists in the area had already reached delivery capacity and were unable to take any more orders. I am very sorry no one contacted you of the situation, we were wrong for not doing so. We issued a full refund on May 11 in the amount of $73.12 which will reflect on your billing statement in 2-10 days. Again, I apologize for any inconvenience you experienced. We a... read more
I am genuinely concerned this company Teleflora is only interested in taking credit card information from customers. I purchased a floral bouquet to be delivered for Mother's Day on April 15. They did not charge my card right away, which I found very odd, instead they charged it 12 days later on April 27 at which point payments I make toward this card did not coincide with my purchase and the card was declined without enough available credit. (If my card was charged at the time of purchase like every other business typically... read more
Business response:
Hello Deirdre, Please accept our sincerest apologies for the issues you encountered when placing your order with Teleflora. I can only imagine your feelings of frustration. I have researched this and found that we can only bill the credit card 10 days before the delivery date. Unfortunately, when you called in with a different credit card the agent closed the order while the system was still processing the order and it went into decline and we had to cancel the order. We do appreciate you as a customer and so sorry this happ... read more
Ordered an indoor Kalanchoe plant with beautiful vase. Received an outdoor plant (azalea) with no vase. Not even close to an equivalent replacement. I could have purchased an azalea at local garden shop for 1/4-1/3 the price. Called agent, and after hour of agent trying to contact local florist shop, agent gave me two choices. (1) After much arguing, credit half the purchase price (first offer from agent was 20% discount); (2) deal with the local florist myself. This is completely unacceptable. What is the point of working w... read more
Business response:
Hello Gerry, Please accept our sincerest apologies for the issues you have experienced with the order you placed with Teleflora. I have reviewed your order and you were issued the second half of your full refund on May 9 to your original form of payment. This will reflect on your billing statement in 2-10 business days. We appreciate you as a customer and look forward to serving your future floral needs. Kind regards, Lauran L. Teleflora
Worst company ever!!!! Cancelled my mother's day gift didn't tell me at all, so I don't have time to get another gift, now I have to explain to her why I didn't get her anything, thanks a lot teleflora, oh and they don't care, only apologized and basically told me to kick rocks
Business response:
Hi Andrea, I am sorry your order was cancelled for Mother's Day. We attempted to place the order but the local florists refused the order. I apologize for any inconvenience. Please reach out with any further questions or concerns. Best Regards, ********
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is closed now. It will open tomorrow at 9:00 a.m.
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