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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a Valentine arrangement. It was not delivered. Now they are only wanting to refund me 30 percent of my purchase of $77.26. This is not acceptable as it was no fault of mine. I just want my money back period.
Business response:
Hello Nelda, Please accept our most sincere apologies for any issues you have experienced with our services at Teleflora. We are very sorry that your Valentine's arrangement was not delivered as requested. I have reviewed your order. A full refund of $77.26 has been applied back to your original form of payment as of 2/17/20. This should reflect on your account statement within 2-10 business days or by 3/2/20. Again, we are so sorry for the inconvenience with your order. We appreciate you as a customer and we hope to contin... read more
I ordered an arrangement for Valentines Days for my elderly mother. No flowers were ever delivered, no contact was made with me or the recipient. To date Teleflora has made no attempts to contact me on what happened. I have contacted them 4 times only to get a response that we will check into the problem. DO NOT USE THIS BUSINESS. Terrible service
Business response:
Hello David, Please accept our sincerest apologies for the issues you have experienced with our services. We are so sorry that your mother's arrangement was not delivered on the requested date. I have reviewed your order. The delivering florist sent us a message on the 18th stating that the delivery was completed to the recipient. However, a full refund has been issued back to your original form of payment in the amount of $61.98 as of 2/17/20. This should reflect on your account statement within 2-10 business days or by 3/... read more
Just wanted to let you know my first order with you was not a pleasant one. Original, I put down my friend's business address & requested that the delivery to arrive before 3pm. At 4:45pm, my friend still didn't receive anything yet. So she called your **************** & provided her home address. They guaranteed it would come before 8pm on the same day 2/14/20. This morning, 2/15, still nothing! My friend called **************** again & after a quick check into my order, he said they delivered to her house in early afternoo... read more
Business response:
Hello Hoang, Please accept our most sincere apologies for the issues you have experienced with our services. We are very sorry that your arrangement was not delivered as requested on Valentine's Day. I have reviewed order. Your order was canceled as requested and a full refund has been back to your account in the amount of $166.86. Please allow 2-10 business days for this to reflect on your account statement or by 2/28/20. To show our apologies for the issues with your order I have placed an order for a complimentary arrang... read more
On February 7th 2020, I ordered an floral arrangement for my parents to be delivered on February 14, 2020, but nothing was delivered at my parent's home but the Teleflora website showed as delivered. I contact **************** reporting this incident and they only said that they were not able to contact the local florist (I cannot believe it, really?) Today February 16, 2020 at 20:35 the arrangement was just let outside of the door on the floor. My parents just called to let Teleflora know that they refuse it and need to pic... read more
Business response:
Hello Anna, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your arrangement was not delivered as requested. I have reviewed your floral order and issued a full refund back to your original form of payment. A refund in the amount of $66.63 will reflect on your account statement within 2-10 business days or by 3/5/20. Again, we are very sorry that your parents did not receive their arrangement on the requested date. We appreciate you as a cus... read more
The company is horrible. I spent $200 for 2 bouquets for my daughters for Valentines Day. One daughter never received the bouquet even thought I talked to 5 reps who assured it would be delivered and the vendors website stated it was with the florist but today they state the florist rejected it. And not one of the 5 reps knew this? The other one got a bouquet that looked horrible. I paid for 18" by 15" and got a 10"x 8" bouquet that was a disappointment only to be told I will give you $16 back. I will never use this company ... read more
Business response:
Hello Drenda, Please accept our sincere apologies for the issues with the orders you placed with us. We are very sorry that you daughter's arrangements were not delivered as requested. I have reviewed both of your floral orders. A 50% refund has been applied to each order giving you a total refund back to your account in the amount of $75.35. Please allow 2-10 business days for this to reflect on your account statement or by 3/5/20. I have also placed an order for a complimentary arrangement to be delivered to Nia on 2/21/2... read more
TELEFLORA HAS DROPPED TO THE LEVEL OF CRIMINALITY Did not deliver when promised, the product was far inferior to what was ordered and part of the order was missing (box of chocolates). I ordered a deluxe bouquet of roses with a small box of chocolates for my girlfriend on the 13th of February. On the website it indicated that if the florist can't fill the order an alternate florist will be found so I felt secure that they would be delivered on the 14th. I checked the website periodically during the day to see if they had b... read more
Business response:
Hello Michael, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order was not delivered as requested and was not delivered when you received confirmation. I have reviewed your floral order and increased the refund issued back to your account to show our apologies. A full refund of $160.93 will reflect on your billing statement within 2-10 business days or by 3/5/20. Again, we apologize that you were not satisfied with our services. We ap... read more
I ordered a **** plant for my wife for Valentine's Day, instead she got a plant that looks like it was made for a funeral!
Business response:
Hello Todd, Please accept our sincerest apologies for the issues you have experienced with us at Teleflora. We are very sorry that you were not satisfied with the arrangement that was delivered to your wife for Valentine's Day. I have reviewed your floral order and issued a 25% refund back to your original form of payment in the amount of $18.62 which will reflect on your account statement within 2-10 business days or by 2/28/20. Again, we are so sorry that you were not ***** with the arrangement received by the recipient. ... read more
Ordered flowers to be delivered ! Flowers were not available!! **************** called told me what I wanted was not available! **************** told me that they could pick something that was available to be delivered in a timely fashion. What happened at the bad was the order was canceled and no one called me back to tell me that evidently the order must've gone over the price what I originally ordered but no one called to tell me that the order was cancelled and the replacement order (if you will) was not ordered AT ALL!!... read more
Business response:
Hello Pamela, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order was not delivered as requested. I have reviewed your order. Your order was canceled and a full refund of $81.63 has been issued back to your original form of payment as of $2/11/20. Please allow 2-10 business days for this to reflect on your account statement or by 2/25/20. We would love to send a complimentary arrangement to your recipient at no charge to you. Please c... read more
I ordered a money tree on Friday, Feb 7th to be delivered to a production team by Saturday Feb 8th. They did an amazing job and the owner was leaving Monday the 10th. After 5PM, when the cut off delivery ended, I received an email that they could not deliver my order. I canceled and asked for a refund. It can take up to 10 days for a refund. No apologizing, no offer to make it right except on a different date for delivery. I will NEVER use this company again...these multi million dollar companies don't care about service.
Business response:
Hello Linda, We do apologize that your order could not be delivered on the requested day. We would like to offer you a new order free of charge. If this would be acceptable please contact us. Best regards, Marcie Sparks
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is open now. It will close at 6:00 p.m.
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