This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered an orchid for Mother's Day and it arrived with a broken branch. The orchid was completely damaged. I called for a replacement and then they replaced it with CUT flowers which died a week later. I called and stated I did not want cut flowers and that I had ordered an orchid for my mother. They told me the best they could do was offer me a 50% refund. What kind of customer satisfaction is that? I
Business response:
Hello Angela, Please accept our sincere apologies for the issues you experienced with the order placed with Teleflora. I am so sorry this was not taken care of before now. I have reviewed your order and issued a complimentary order to be delivered to your mother Thursday, May 28. We appreciate you as a customer and hope you will continue to contact us for your floral needs. Kind regards, Lauran L. Teleflora
Don't ever use Teleflora. I ordered my mom flowers a week before mother's day. She needs received them. I never got a call/email letting me know. So I called, and was told they couldn't get delivered til this past Saturday because of the local florist schedule and that was the only open time. So Saturday came, no delivery, and no call/email. Called them and they said the original order, hydrangea, they didn't have in stock but that the florist ( wouldn't tell me who) would make a fresh flower bouquet and would be delivered t... read more
Business response:
Hello Erin, Please accept my sincere apologies for the issues you have experienced with your order. I am so sorry your mother hasn't received her Mother's Day flowers. Per our conversation, the florist is delivering an upgraded arrangement and adding a note of apology. We have also issued a 50% refund to your original form of payment. Please allow your financial institution 2-10 business days to issue the credit. It has been my pleasure to assist you. We appreciate you as a customer and look forward to serving your future f... read more
On May 5, 2020, I placed an order for a succulent garden in a Chevy Camaro planter. The planter was a gift for my best friend's first mother's day, as she goes through a difficult pregnancy and is isolated by Covid due to health concerns. I was not expecting to spend 75.15 on this planter, as there was a $29.99 service charge that was not shown until the checkout screen, but I decided to purchase it anyways, as she was going through a rough week and needed some cheering up. When I got the notification that it had been delive... read more
Business response:
Hello Julia, Please accept my sincere apologies for the arrangement that was delivered to your best friend. Due to the availability of some of the floral components of the arrangement that you requested, our florist had to substitute with different flowers and/or container; in some cases, both, to ensure that your recipient received their flowers. I have issued a 75% refund to your original form of payment in the amount of $56.81. Please allow your financial institution 2-10 business days to post the refund. Again, please a... read more
I paid $120 for white calla lilies and Teleflora delivered purple roses instead. I sat on hold and went back and forth with **************** for an hour and half just to be told that they wouldn't give me a full refund. Not only did they send completely different flowers (PURPLE ROSES instead of WHITE CALLA LILIES) but they also delivered my flowers several days late. I never consented to my white calla lilies being replaced with purple roses and I'm now being forced to pay an asinine amount of money for flowers that I never... read more
Business response:
Hello Shirley, Please accept my sincere apologies for the issues you have experienced with your order. I am so sorry what you ordered wasn't delivered. It would be my pleasure to assist you, however, there is not enough information provided for me to access your order. Please call us at XXX-XXX-XXXX or email us at ****************@Teleflora.com with that information. I want to make this right. We look forward to hearing back from you. Kind regards, ********* Teleflora
This company uses false advertising. After searching the internet for the right arrangement I settled on them because of the vase/pitcher it was shown in. I was sure to check and make sure I did not need to click a special button for the pitcher, there was not. Needless to say, when the arrangement arrived it wasn't anything like I ordered. I paid for DELUXE and my very dear friend received something I could have gotten at the grocery store. I spoke to a representative and was told I would get a 30% refund...then it was 50% ... read more
Business response:
Hello ********, I apologize about the issues you have experienced with your order. I especially apologize for the way **************** treated you, that is not how we treat our customers. Per our conversation, I have issued a 75% refund to your original form of payment in the amount of $71.24 Please allow your financial institution 2-10 business days to post the refund. I have also put in an order for the Busy Bee Pitcher to be shipped to your recipient. This will arrive in 2 to 4 weeks. We appreciate you as a customer and l... read more
I had ordered flowers for my Mom for Mother's Day and they lasted just 5 days and they were dead. There were a few roses and Lily's all dead in just a matter of a few days! I called to let them know and they said that they would give me a 20% discount on my purchase and a 20% discount on my next purchase. Why would I order again from them with this kind of service! Told them to keep it as I would not order again from them. Very big disappointment for my Mom and myself as we live many miles apart and unable to visit due to th... read more
Business response:
Hi Paula, I am sorry you were disappointed in the arrangement. Please note the average "vase life" for cut flowers is 5 days. As a courtesy I have refunded the $24.98 you paid to us. Please allow 2-10 business days for your financial institution to process your refund, no later than 5/25/2020. We do value you as a customer and we look forward to serving your future floral needs. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Briana E
I ordered a $72 flower arrangement of orange flowers in a pumpkin for a friend who lost her Certified Care dog suddenly that was a that she'd had for 10 years. This is extremely heartbreaking for my friend.... Plus the dog only had three legs due to cancer. The dog had a nickname of pumpkin...so I specifically picked a pumpkin with orange flowers to send to my friend in remembrance of her precious puppy dog. What she got was a few little purple flowers with green leaves...a $5 arrangement...never contacted me never emailed m... read more
Business response:
Hi ********, I am sorry about what was delivered to your grieving friend. I have reviewed the order and see you were issued a full refund in the amount of $71.98. Please allow 2-10 business days for your financial institution to process your refund, no later than 5/27/2020. We do value you as a customer and we look forward to serving your future floral needs. If you have any further questions or concerns, please don't hesitate to contact us.Best Regards, Briana E
THE WORST LIARS. I ordered for Mother's Day and chose the weekend delivery date. When I got to the checkout screen it had somehow magically changed to Wednesday 5/13. Not ideal, but ok. This morning I wake up to texts and e-mails saying they're unable to deliver because no shops are open that deliver. HAD I KNOWN THAT I WOULD HAVE USED A DIFFERENT SERVICE. It is beyond unacceptable to promise delivery, take my money, and then days later on the day they're supposed to arrive let me know only then. They shouldn't have let me ... read more
Business response:
Hi Laura, I am so sorry about so many issues with your order. I have reviewed your order and see that our agents did try to get your order delivered and called every possible shop in the area but the order was rejected by all saying they could not take the order. I am sorry we were not able to get this delivered for you. You were issued a full refund in the amount of $64.98. Please allow 2-10 business days for your bank to process your refund, no later than 5/27/2020. We do value you as a customer and we look forward to serv... read more
I ordered flowers for Mother's Day to go to mom in another state and Teleflora was the only florist online that had Daffodils so I chose them for that reason. They had a generic statement that said the flowers could vary "slightly" due to COVID, but that they would get it as close as possible to what was ordered. WRONG!! They literally sent her a completely different flower arrangement of a different color in a completely different vase that did not in any way resemble what I ordered!! I spent $80 to ship this and when I com... read more
Business response:
Hi Christina, I am so sorry about what was delivered to your mom. I have reviewed your order and I see why you are upset. I have refunded your order in full in the amount of $79.23.Please allow 2-10 business days for your financial institution to process your refund, no later than 5/29/2020. It has been my pleasure to assist you and we look forward to serving your floral needs in the future. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Briana E
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com