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Teleflora LLC
- Business Services
- Los Angeles, CA
About this business
For more than 75 years, Teleflora has helped customers connect with the nation's best florists. The flower shops featured in the company s network have been selected for their outstanding quality and reliability standards. Bringing more than 24,000 neighborhood florists together, Teleflora lets customers send floral arrangements for any occasion anywhere across the country. All arrangements are hand-made by a local florist using the freshest flowers, and many of its bouquets are personally delivered in a keepsake vase. The c... read more
Location details
11444 W Olympic Blvd Fl 3, Ste 4, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a Christmas cactus for my mother as a birthday present. A peace lily in an old basket was delivered. A peace lily is what you send when someone dies. Even on your web site you show it in your "sympathy" section. A quick phone call or email to confirm the plant being sent, rather than this substitute would have been so much better. I would never send this type of plant to my mother for her birthday. I want a refund an an apology, my mother was actually upset when the plant was recessed left in die stay in the hallwa... read more
Business response:
Hi Meredith, I am sorry your mom received a peace lily in place of the Christmas cactus. I am not sure how the cactus was available on the website as this is not in season and won't be for months. I have issued a full refund in the amount of $53.98. Please allow 2-10 business days for your financial institution to process your refund, no later than 5/22/2020. It has been my pleasure to assist you and we look forward to serving your floral needs in the future. If you have any further questions or concerns, please don't hesita... read more
I have purchased form Teleflora for 10 years and recently they have become horrible to deal with. They have cancelled orders on the day of delivery twice now and therefore cost me more money to have flowers sent from somewhere else due to shortened timeframe. I call **************** and they only read from scripted prompts with no care or concern. This time they didn't return my money but thanks to USAA problem solved. I am done. Further detail about most recent order, received email this morning 5/5 that the order I placed... read more
Business response:
Hello Reese, Please accept our sincere apologies for the floral order you placed with us at Teleflora. We are very sorry that your order was cancelled, and we contacted you at the last minute. In reviewing the order, I show you were issued a full refund on 5/5/20 which will reflect on your billing statement in 2-10 business days in the amount of $68.73. We have issued a 50% future discount to you. We appreciate you as a customer and we hope to continue to serve your future floral needs. It has been my pleasure to assist you... read more
I ordered a full beautiful arrangement for my sister and she received a bare replica of what was ordered and the bear looked as if it had been used. 133.50 cents worth of nothing!
Business response:
Hello Carmen, Please accept our sincere apologies for the floral order you placed with us at Teleflora. We are very sorry that you were not satisfied with the arrangement and bear delivered to your sister. I have reviewed your order and issued a complimentary order to be delivered today or tomorrow at the latest. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your future floral needs. It has been my pleasure to assist you. Kind regards, Lauran L. Teleflora
Absolutely horrendous communication and service. Ordered $60 worth of flowers to cheer someone up, they never recieved them. After checking the order status, it showed delivered. This tells me that the florist is marking orders as delivered to satisfy Teleflora while they get to deliver the orders THE NEXT DAY. My order was placed at 11:30am. Even if you leave a number to be contacted for this exact reason, they will not call you as a courtesy to let you know your order will be delivered the following day. Jhanela at *******... read more
Business response:
Hi Ryan, I am so sorry about the issues with your order. I see that you cancelled the order and were issued a full refund on 5/2/2020. Please allow 2-10 business days for your financial institution to process your refund, no later than 5/18/2020. To show our apologies, a XX% future promotional code has been issued. You will receive an email which will include your discount code. You must call us at XXX-XXX-XXXX, or chat with one of our agents to place your order since the code will not apply online. Again, we apologize for t... read more
Worst service ever. You pay for same day delivery to be told it won't be delivered until maybe three days later. It was a hassle to get my refund. They have many customers upset about false delivery times. I feel like they are scamming people with false information.
Business response:
Hello Whitney, Please accept our apologies for any inconvenience you have experienced with your order through Teleflora. It would be my pleasure to assist you, however, there is not enough information provided for me to access your order. Please contact us at X-XXX-XXX-XXXX or email you order information to ****************@Teleflora.com for further assistance. We appreciate you as a customer and we hope to hear back from you. Kind regards, ********. Teleflora
I ordered a very specific arrangement. What was delivered was late and 100% different then what was ordered. Day 2, they have not been able to resolve and continue to explain their policies, that the florist isn't responding or they're waiting for a response and offer their apologies, yet the issue does not get solved. After repeated attempts with their **************** reps, it has become clear that this can not be resolved. I ordered an arrangement of yellow and white daisies in a yellow vase with a polka dot ribbon. What ... read more
Business response:
Hello Jeanine, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are sorry the arrangement delivered was late and not as requested. I have reviewed your order and show a partial refund has been issued. I have issued you full refund in the amount of $51.68, this has been applied to your original form of payment . Please allow 2-10 business days for this to reflect on your billing statement. Again, we apologize for the inconvenience. We appreciate you as a customer ... read more
I ordered an African Violet Butterfly arrangement for the family of a deceased relative. African Violets were her favorite which made choosing this arrangement a no brainer. What arrived? An ivy plant! In contacting **************** their response was: 1) Teleflora is sorry they sent the 'wrong' plant 2) Teleflora's goal is to provide 'excellent' service 3) Teleflora apologizes they 'fell short' on my order 4) Teleflora is refunding me $17.13 on a $57.09 order If 1-3 is truly Teleflora's position in addressing a botched orde... read more
Business response:
Hi Candice, I am very sorry the African violets you ordered were not delivered. I did see that your message even referenced them. I have issued you a full refund in the amount of $57.09. We do value you as a customer and hope you give us the opportunity to give you the Teleflora experience you deserve. Please reach out with any further questions or comments. Best Regards, Briana E
Teleflora disappointed on two orders of flowers placed for Easter delivery on 4/11 - one for my wife and one for my mother. The arrangement that my wife received on 4/11 was not even a close resemblance to the picture I ordered from - not in color and not in flower type. The arrangement that I sent to my mother for delivery on 4/11 was never received (still not as of 4/13), although Teleflora says they were delivered. They say they were left at the door. Its an apartment building with almost 200 units and has a concierge. My... read more
Business response:
Hi Gregory, I am so sorry about the multiple issues with your orders. I have reviewed both orders and issued a $50.00 refund for the late delivery and incorrect delivery confirmation Monday for your mother's order. I have issued a full refund in the amount of $80.48 for the order delivered to your wife. Please allow 2-10 business days for your bank to process your refund, no later than 4/29/20. We do value you as a customer and hope we have the opportunity to give you the Teleflora experience you deserve. Please reach out if... read more
I wish I could give this company zero stars. Ordered a beautiful bouquet (or so I thought) for my parents 50th anniversary. Called my mother about 5 pm asking if she received anything (I was surprised she hadn't called). Nope nothing, nada. I called Telflora and was on hold over an hour and kept being put in a loop. I emailed them and said my flowers never arrived. They emailed me back and said the florist confirmed they were delivered. I emailed them back and said NO THEY WERE NOT. I paid $97 for nothing. I have disputed th... read more
Business response:
Hi Keri, I am sorry your parents anniversary gift did not arrive. I would be ***** to assist you but unfortunately, I am not able to locate and order for you with the information provided. Please call X-XXX-XXX-XXXX or send me a PM on Facebook with your order number. We look forward to hearing from you and resolving this issue.. Best Regards, Briana E
Frequently asked questions about Teleflora LLC
How is Teleflora LLC rated?
Teleflora LLC has a 1.3 star rating with 324 reviews.
When is Teleflora LLC open?
Teleflora LLC is closed now. It will open tomorrow at 9:00 a.m.
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