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Sheraton Atlanta Downtown
- Hotels
- Atlanta, GA
About this business
Enjoy a relaxing retreat in the heart of downtown Atlanta at Sheraton Atlanta Hotel. Our traditionally-styled hotel offers sumptuous guest rooms, luxurious suites, healthy Southern cuisine, a state-of-the-art fitness center and a refreshing indoor pool.
Location details
165 Courtland Street NE, Atlanta, Georgia 30303 USA, Atlanta, GA, 30303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wonder if Sheraton Hotel has stars, milky way and constellations on their ceilings. It would relax the guests; increase their alpha brain waves, create inspiration and a feeling of ease, happiness and appreciation for life even more. Happy guests will return with family, friends, associates to Sheraton Atlanta Hotel and time again and share their wonderful experience because of having Stars in their rooms. Contact me for more details on how to increase your occupancy.
It was so Nice, very accommodating and convenient :)
I stayed here this past weekend for a night and we loved the room and the hotel staff were on point. The only reason it wasn't a 5 is because of the restaurant manager- I don't remember his name but for some reason Tiger Woods comes to mind when describing him. When we initially went to eat we stood there for 10 minutes while he continued to hold a conversation AND look right at us while we waited. Finally my fiancee walks over to him and asks if we could seat ourselves. He said yes and allowed us to choose our seats. About ... read more
Business response:
Hello Ms. Mayes, Thank you for such an honest review and choosing to stay with us. We are so happy to see how much you loved your room and enjoyed our amazing staff. Although, we truly are pleased to read about your experience, we would like to apologize for inattentive behavior you encountered at our restaurant. I hope that you would consider your experience an exception to our service. You can be rest assured I shared your review with our restaurant manager as we do not tolerate poor service on any level. Once again, thank... read more
I had great expience. I was there for a conference over the weekend. Bed slept well.
Milwaukee in here, hope everyone safe travels and enjoy
I had a horrible experience, I booked here for Dragon Con 2017. I booked and paid full a year in advance for a 2 queen bedroom on the pool deck. 2 days before dragon con I was told I couldn't check in early so I arrived at 4pm and my room was not ready, the music was so loud in the main check in area I couldn't tell what the attendant was saying, then they told me my room wasn't ready and they would text me when it was. So about 45 mins later I got the text and told me no pool side rooms were available because too many peopl... read more
Business response:
Hello Mr. Ruffalo, We appreciate you taking the time to share your comments with us. I am quite disappointed to read of your experience during your stay. While an apology will regrettably not alter the outcome, I extend my sincerest apology for your room type. I truly understand your disappointment in the changing of your room type, as we work hard to honor guests’ preferences. I am very sorry for the noise level upon your arrival and issue with the pool. Please feel free to contact us at the hotel directly to further discus... read more
The staff was very rude and not helpful. They charged my card 2 times and had to wait days to get my money back. The staff lied about taking care of it. The worst experience ever.
Business response:
Hello Dancy, I am very sorry for the negative experience you had with us and the issues regarding your card. Please contact the hotel at your earliest convenience so we can assist in resolving the issues and properly addressing your concerns as it should have been handled.
Not a complaint in the world....6 times staying ...6 times loving it!!!!
Business response:
Hello Mr. Pharoah, Thank you for your wonderful five-star review. We look forward to welcoming you back next time your travels bring you to Atlanta.
Everything about this hotel was very nice except for the restaurants and parking. 1st the parking was $30 p/night for self parking and $40 p/night for valet. Then valet was so slow we had to wait forever to get our car. 2nd, the restaurants were priced way too high for the food you were going to get. If it wasn't for these two things I would give it 5 stars
Business response:
Hello Mr. Hardy, Thank you for staying with us and leaving us with your honest review. I apologize that were not able to meet all your expectations during your stay and the delayed wait you experienced with valet as well as your dissatisfaction with our restaurant. I have directed your comments to the appropriate department to address how we can better improve our service. We hope you choose to stay with us again and we can earn that 5th star.
Frequently asked questions about Sheraton Atlanta Downtown
How is Sheraton Atlanta Downtown rated?
Sheraton Atlanta Downtown has a 3.3 star rating with 463 reviews.
When is Sheraton Atlanta Downtown open?
Sheraton Atlanta Downtown is open now. It will close at 6:00 p.m.
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