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Sheraton Atlanta Downtown
- Hotels
- Atlanta, GA
About this business
Enjoy a relaxing retreat in the heart of downtown Atlanta at Sheraton Atlanta Hotel. Our traditionally-styled hotel offers sumptuous guest rooms, luxurious suites, healthy Southern cuisine, a state-of-the-art fitness center and a refreshing indoor pool.
Location details
165 Courtland Street NE, Atlanta, Georgia 30303 USA, Atlanta, GA, 30303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I stayed at the Sheraton Atlanta AirPort A shame in May of 2017 I was there during the National Bichon Frize of America, they sent me a package to receive during my stay and nothing was ever delivered to me. After writing countless times, they gave me a link from a company that would send me the package to Argentina, when I pay for the shipment, they tell me that they can not find it now, I had content worth 400 dollars, I feel scammed by the Sheraton
I've stayed at this hotel before and had a perfectly fine stay. However, yesterday, they cancelled a reservation I made a YEAR in advance because, surprise, the credit card I gave them a year ago was no longer valid. No attempt to contact me for an alternate card - just cancelled. That's it. One sentence email. My credit cards get compromised regularly and this has NEVER happened with another hotel - they always reach out to get a different card. Terrible, just terrible, customer service. If you book here, make darn sure you... read more
I wouldn't wish this dump on my worst enemy. It's dirty, loud, and the fragrance (which is incredibly carcinogenic) is so overpowering it would give anyone a migraine. Waited until almost midnight for crib sheets to be delivered for our toddlers so they couldn't be put to bed (that should make for a fun day tomorrow!) Will NEVER stay here again. Not even if I was paid to.
It was nice! I plan to attend Old School Saturday again. �
Large cockroaches, the first one i Saw was on top of my can of come, he covered the length of the can lid, lots of baby roaches in corners at night, you are not allowed to use luggage carts...only the bell hop can use those, even if your conference just got out and there is 500 people checking out and only 1 bell hop, alarms going off across my floor all day, they sold the room I reserved, so I was on the 11th floor of the north tower, and the breakfast and club lounge were on the 12th floor of the south tower, so that's a n... read more
Business response:
Hello Mr. Tillman, We are truly sorry to see that you experienced such great disappointed in your recent stay at Sheraton Atlanta Hotel As we take pride in our appearance and service, you unfortunately left us underwhelmed with your experience in our ability to not only meet but exceed your expectations. We have shared your review with hotel management in efforts of improving our service and continuing striving to give each and every guest an exceptional stay.
So far my experience has been great from the guys at the front door unloading my belongings to Miranda at the front desk checking me in. I believe I will have a great experience. I’ll check back end at the end.
my stay my room was gross i plan to post pics on other sites But the room was not clean at all thats jus my 1st issues Sp i got to the office to complain instead of the manger greeting me he sent someone else to give me an email. I wrote jfoster @ Sheratonatl. com twice its been over a month with no response. So the customer service there is also horrible. So this is supposed 6be a high end hotels. How with dirty rooms and horrible customer service. I am extremely vexed with this situation i want a refund and a complementary... read more
Business response:
Hello Mr. J.R., We appreciate you taking the time to allow us to have better insight in your recent stay with us. We extend our sincerest apology for the disappointing stay and the delayed response. Your concerns have not gone unnoticed and we are certainly looking into your stay and we can learn from your experience in efforts of improving our service. We are truly sorry for the unpleasant experience, as cleanliness is among our top priorities and are disappointed to see that was not your experience with us. We thank you fo... read more
The front desk staff treated myself and two coworkers with great disrespect. In customer service, my expectations are focused on quality and delivery of services. In this case, there must have been a break down in our reservations, although the system reflected were were here for five nights. My coworker's room keeper explained that on her board she was checking out, after she came back to her room to find her stuff "thrown away"....pretty sure the nice stuff like souvenirs and toiletries were stolen! For some reason the roo... read more
Frequently asked questions about Sheraton Atlanta Downtown
How is Sheraton Atlanta Downtown rated?
Sheraton Atlanta Downtown has a 3.3 star rating with 463 reviews.
When is Sheraton Atlanta Downtown open?
Sheraton Atlanta Downtown is closed now. It will open at 9:00 a.m.
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