Sam's Club

Joe S 

on BBB

4 years ago

As a past store manager for two major retain companies, I have never seen the type of customer service that Sams on Capital of Texas Highway is giving. They do NOT answer their phone inquires. When i had other Sams stores try to help and corporate customer care tried calling they are embarrassed at not getting in. And by the way the South Park Meadows store has the wrong phone number down on their site. That number belongs to a real estate agent. This is the beginning of a company that is not in tune to their competitors. I ... read more

Lisa M. 

on BBB

4 years ago

SAM'S CLUB CUSTOMERS BE AWARE!!!!! We have been members of Sam's Club for over 20 years, but recently SAM'S CLUB HAS HAD ONE RECALL AFTER ANOTHER. THE LATEST RECALL SAID THIS.........We were notified that Clio Snacks LLC, in cooperation with the U.S. Food and Drug Administration (FDA), has initiated a recall of their Greek Yogurt Bars and Yogurt Minis. This recall is being initiated because products may contain very small metallic fragments from a piece of production equipment/machinery. Clio Snacks LLC has asked us to recal... read more

John m 

on BBB

4 years ago

I been a sams club member for just about month , ive have been there several times with other family members buy only became a member about a month ago. My first trip as a member i bought a cheese cake and to my surprise it wasn't that good it was undercooked. I went to their twitter page an mentioned it and they contacted me almost immediately ask me for my card number and some other info and within a few days refunded me the cost of the item ..... now thats customer service something of which as of late is lacking everywhe... read more

Sheila P. 

on BBB

4 years ago

If I could I'd give them zero stars. I purchased my husband and I new memberships at the beginning of the year. We got two new membership numbers. We have been able to use the card, but not use the scan & go nor use our new Sams Club credit card. Why?? Because you cannot update your new card in the app or online. Why is that? When the card isn't updated you may be able to purchase in the store but not on-line. I've reached out to them on line via a chat, on the phone via customer service and no one can fix this issue. THIS S... read more

Bruce K 

on BBB

4 years ago

Been a sams member for almost 20 years bug I'm just done with them! I purchased a Samsung watch from sams online as a gift for a friend. The delivery date kept changing on their tracking website but it suddenly showed as delivered a day ahead of time. I called the friend to retrieve the package when she gets home but she was unable to locate it. I called sams to inquire and they told me that the items are sometimes marked as delivered prematurely and that i should wait another 24 hrs. I waited and asked the friend to check ... read more

David S 

on BBB

4 years ago

Sams in store ATnT are misleading/scamming alot of people with the phone trade-in program and the incentives of purchasing from them are not given. I was with Tmobile and was convinced that ATnT would match my monthly bill of $85 if I trade in my phones. For over a month, I was told that I had to wait til my phones were received and processed by them, which will make it too late to get out of the program and it would cost me a couple of thousand dollars if I chose to cancel. I spoke with the Sams store manager (Demora) whic... read more

Tiffany W 

on BBB

4 years ago

Horrible company. Returned 3 orders worth of items. Was told all orders were refund processed on 1/16. Only have received money back for 1/3 orders. Have been waiting 5 months for a resolution, yet am told every week that they aren't sure what has happened, and need to send it to the proper team for investigation, yet never am contacted after that. Agents seem incompetent "According to this, both refunds were effective back to the account on January, 16th. Around 18:59 hrs. Have you checked with your bank to see if they rece... read more

Rebecca R 

on BBB

4 years ago

My large family has each owned a membership to Sam's Club for years. We've always had the business or plus membership for the free shipping. However, Sam's Club recently changed their policy without letting members know and now you can only ship up to 10 addresses total for the entirety of the membership (this includes renewal) which I was unaware. After shipping food items to my grandparents, I now am unable to utilize the free shipping option for plus members (and it charges me per item regardless of "free plus shipping").... read more

Kristy B 

on BBB

4 years ago

Sometime in 2020 I paid an additional fee for a 'plus membership' and could see my 'cash rewards' balance on the app. I noticed about a month prior to my membership being set to renew that the balance turned to '0'. I sent a message asking about the approximately $40 balance in cash rewards with the response that I was not a plus membership status, however, I had been ordering on line with free shipping, watching my cash rewards balance grow, using scan and go (all the perks of plus membership) for a good while. I received a... read more