Sam's Club

Annette P 

on BBB

4 years ago

I got a membership to Sam's Club, so I could buy a mattress set, not a cheap purchase, but that's certainly NOT going to happen. In fact, I want to cancel my membership and get my money back. I had several questions because there was conflicting information about delivery and set up, time of delivery, etc. I was directed to use chat (which never should have been invented) and found I was 105 in line, but assured that the usual wait time was approx. 6 minutes. That sounded extraordinarily fast, so I waited. The weight time ... read more

Kim E 

on BBB

4 years ago

i need some help.I purchased a Television for my daughters 18th birthday from Sam's Club golden ring. I purchased it March 19 her birthday which is April 2nd she opened it maybe 2 days after. Upon opening it we were seeing evidence of it being previously opened. Only 1 peace of protective foam etc. My daughter then informed me there were no screws for the feet. She then plugs it in and it dosent work. I take the television back. They inform me the tv in the box is the same brand but not the same model. So i say ok wow. They ... read more

Shereese W 

on BBB

4 years ago

HORRIBLE!!! I Purchased over 1500.00 in gift cards online. 1/2 of the order was delivered and they told me that their system showed that I received the entire order. That was a challenge. Finally received the second 1/2 of the order, the package had been ripped open. I proceeded to give out the gift cards, and figured that the back of the card would have the activation instructions. Never saw anything different on the packaging. Only to find out that I distributed cards to employees all over the state of NJ and they couldn't... read more

TemekaT 

on BBB

4 years ago

If I could give zero stars I would. I ordered two party trays a week in advance. The morning of pickup I was called 20 minutes before my pickup to be informed that they did not have the items needed to make my tray. I then informed the young lady on the phone that I needed the trays for a birthday party and the ordered needed to be replaced with an available tray. Upon arrival I stood at the door for over 10 minutes. The employees saw me standing at the door and never came to see what I needed. My pick up time was 930 howeve... read more

Kate E 

on BBB

4 years ago

I was told I could use my EBT card online and upon joining I could not. If I used my EBT card it had to be in the store. I explained to the customer service rep that there was no longer any Sam's Clubs in my state, this is why I was asking to verify I could purchase online with my card, I joined and found out I could not use my EBT card and thought it might still be worth it. NO a chance half of their products you have to buy two before they will ship, Called the next day and had them cancel my membership and they did though... read more

Jeanette M 

on BBB

4 years ago

I went to the optical center to have my glasses repaired, that they had given to me crooked. I also wanted to order my contacts. I stood at the counter for 20 mins., I was 10 ft. from the worker. She never once acknowledged my existence. The woman she was with looked back at me twice. I felt intentionally ignored. They had stopped working on the other customers glasses and began talking about the weather for a good 10 mins. I spoke up and asked when I should return, upon my return I asked for my prescription. The worker a bl... read more

Jim K 

on BBB

4 years ago

Drove 20 miles to Sam's this morning. I am a senior. Was told only for plus members. I said, "I am a senior, early shopping." They said, "only for plus members Sat. morning." I said, you mean I can't come in". They said, " only if I buy a plus membership." They made me buy or leave. They were curt, forceful. Gave impression that "we are Sam's". I hope I never go back. Local Kroger's treats us as customers with care, like they are glad we came in.!!! 

Nicholas S 

on BBB

4 years ago

Do not order tires from them. Honestly don't even shop here. I tried a week now to get ahold of someone to get an update on tires that I ordered and paid for. After getting an estimate time of 3-5 days now I'm being told a month or more. Whenever you try to get someone from management they are unreachable. Even their corporate office cannot get an answer from management or anyone at the store. 

Barbara C 

on BBB

4 years ago

I ordered Adirondack chairs. One arrived damaged. Customer ******* couldn't replace the defective part but said they'd replace the entire chair. BUT they were out of stock and they had "zero idea" if they'd be restocked. SO....had to return both chairs. The first chair had been assembled and the damage on the second one wasn't noticed until the final step of assembly. Sam's wanted me to return them "in the original boxes". I refused, as I'd already spent 2 hours or more assembling them. I was told "that's ok, they will pick ... read more