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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a review of Sam's Clubs shipping service, not Sam's Club as a whole. I am so very, very disappointed with Sam's club shipping. The whole reason I upgraded my membership to Plus was to take advantage of the free shipping. I am disabled so it is difficult for me to get out and around. I thought having my items shipped, would be the solution. I have had 3 shipping orders since I upgraded and 2 of them failed horribly. I will continue to be a Sam's club member because I appreciate the savings, however, I plan to go back ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Belinda **** we were able to verify the items did experience a shipping issue. In addition we issued a gift card as compensation for all the inconveniences they experienced with their order. Belinda was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ***** **
I placed an online order 7/19 and the order placed stated pick up would be 7/19. I called 7/19 all day before driving 45 min away to make sure they were ready. I had to get a manager on the phone to get the status. I was told by ***** that they were not in and he would call me by 10am 7/20. Well I have been calling since Tues to get the status. I even logged a complaint with the corporate office and NO ONE has yet to contact me. I finally got another manager on the phone today to tell me the order is not ready and he cant gi... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Ms. Tall by phone or email we were unable to speak with her. If Ms. Hall reaches back out we are happy to assist him. We look forward to a continued relationship with her. Happy to help, ***** **
Two main things that I dislike about Sam's club. The first is that they accuse you of stealing ever time you walk out the door. Every other retail establishment in the country generally trusts their customers. Sam's does not. The other thing is the membership renewal. If you renew early, which they are constantly trying to get you to do, you lose the remaining portion of that one year membership. Over several years, you would theoretically pay for an extra year that you didn't need to pay.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member via phone and we were able to extend the membership for inconvenience. We were also able to let the member know that these are reviewed by upper management to make the necessary changes. We do apologize for the inconvenience. Thank you *******
July XX XXXX. 10:35AM Today i visited this Sam Club(7701 E Colonial Dr, Orlando F.L 32807) i need to say this club their customer service is EXTREMELY POOR, RUDE and lack of knowledge and training. ESPECIALLY from the membership service desk WAS EVEN MORE WORST OF THE WORST i've ever experienced with! i went to the membership service desk and kindly asked does sam club gas station accept apple pay because i don't see apple pay option on the gas station. The lady she told me, she don't know then i asked what about sam club gi... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. Management at the club has gotten with the member and issued them a gift card for the inconvenience, thanks ******.
You would think that a company this big would try to do something about their poor customer *******, but let's face it; it might cost your investors a penny or two. I only shop with you when it's absolutely necessary, If I want something real bad and can only get it there. Your employees act like returning something is coming out of their pay check, and when you ask someone for help, if you're able to locate someone, they act like you're such a in convenience. I would rather pay a bit more for my stuff than be treated like I... read more
Business response:
At Sam's we continually strive to exceed members expectations. We have made several attempts to reach out to the member. Member can reply back at their convenience if additional assistance is needed. We do apologize. Thank you, *********
The credit card is useless. You have to wait 10 days after you pay your bill before you have your available credit limit . The Bank they use is the most unfriendly people you ever want to talk to. They can not resolve any issue. They say they"don't" have that information and they won't give you to someone that will.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Mr. Mattoli via email he has remained unresponsive. We were able to verify that he was able to speak with a Synchrony representative as well as sent a physical letter regarding his concern. If Mr. Mattoli reaches back out we are happy to assist him. We look forward to a continued relationship with him. Happy to help, ***** **
BEWARE!!!â€¼ï¸ Unethical practices have been performed by this Sams club location such as defamation of character/ professional discrimination, falsified claims by management in order to deny employment after already accepted job offer , dishonest and crud behavior has been committed in attempts to cover recent incidents of professional injustice recent mishandling leave questioning on behalf of sams /Walmart company with fraudulent mishaps, this is down right UNACCEPTABLE!!!!!! I'm deeply disappointed with my experience an... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We have reached out to Nicole regarding this issue to gather more information. This is currently being investigated and reviewed and we apologize for any inconvenience. ****
When calling customer service to order a replacement card because mine was falling apart, part of the process is to verify who I am. So they sent me a link on my phone so I can take a 5 second video of myself for verification. So I did that then step two is to take a picture of your drivers license front and back. Consequently my phone would not take a picture of my driver's license no matter what I did to the phone. I tapped the button probably 30 times and the picture would not take. (there program for verification did not... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Steven *****, we were able to verify what happened with the verification process. We have now confirmed Steven will be receiving a new card as well. Steven was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ***** **
I had a horrible experience with the self-scan app and the management at my beloved Loveland, Colorado Club. This club has been my primary place to shop for 21 years. I know many employees by name and always receive excellent service from the line staff. After yesterday, I am not sure I will ever go back there again. I have two cards in the self-scan app, and when I switched from one to the other it confused the app and I couldn't swipe to pay. The app told me to go back to a self-checkout lane to verify the card. It gave m... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Pamela *************************************************************** ************* we were able to verify what happened within the club. We have now issued a membership extension as compensation. We also ensured the issue was addressed within the club by management as well as contacting the member. Pamela was pleased to hear from us and with our resoluti... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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