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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought 2 phones inside sams club kiosk for AT&T. Paid for taxes was lied to about pricing from Sam's at&t reps so sent phones back within 4 days . Was told I'd receive my money back for taxes paid on phones in form of check its been 3 months and still no refund . I have been bounced around by AT&T , sams and people from. AT&T kiosk in sams. I do not have the phones , they were sent back but also don't have my money that was 190.75 . Sams Club should be ashamed for allowing this to happen. They are stealing from customers. ... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂPer AT&T, the finance team redirected the customer to her credit card company as on their end, they show no charges to reverse or collected. We do apologize for the inconvenience. Thank you, Kelsey.
Ridiculously bad online service, I ordered a Serta mattress and their delivery company(XPO) promised delivery 8 times taking off work 8 times and they never delivered, ****** me off against the whole corporation Sam's Club and all their agents.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to call the member and provide compensation for the inconvenience. We have documented all concerns and a direct line for the member to reach out if there are any more questions or concerns. We do apologize. Thank you, Kelsey.Â
Beware ordering a mattress online they will not deliver it and you have to file a dispute with your credit card company. There is no authoritative customer service and many times the shipping warehouses due not answer the phones and when they do are rude.
Business response:
Hello, At Sam's Club we continually strive to exceed members expectations. I sincerely apologize that this experience has gone so poorly for you. We are in communication and I want you to know that I will be forwarding the information that I have gathered to the appropriate people for corrective purposes. I am hoping to be able to provide evidence of Sam's Clubs dedication to Member Satisfaction. If you would like to discuss this further you will have my email that you can respond to and I am more than happy to help! T... read more
Worst customer service ever !!! They Lie to you , they even try to impersonate a manager to cover their mistake Non apologetic even knowing they have screwup badly, I guest they got it all wrong thinking the customers are the lucky ones who get to spend their hard earn money at the store #4972 in florida Im taking my business alone with friends and family to BJ'S lets see who's The lucky one.
Business response:
Hello Mr. ***** I am following up on this review to let you know that I am so sorry for this experience. Here at Sam's Club we continually strive to exceed member's expectations and I wanted to address this with you directly. I have tried to email you several times but I have not been able to connect with you at the email address you supplied. Again I am so sorry for this. We greatly appreciate you being a valued Sam's Club member and I again am very sorry I haven't been able to connect with you. Sincerely, Sarah
Discrimination at its best at the Mooresville, NC location! Around 7pm last night, we used the scan and go and my child accidentally scanned his drink twice. The register allowed us to remove the item but needed a clerk to approve the transaction before we could finish our purchase. There was a blonde clerk was standing in front of us with her back towards us. She was on her phone. My husband and I called over for her and when she turned around, she didn't acknowledge us, totally disregarded us. She instead went to the Cauca... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Ms. Vang by phone or email we were unable to speak with her. We were able to contact the club to ensure the issue is addressed. If Ms. Vang reaches back out we are happy to assist her. We look forward to a continued relationship with her. Happy to help, ***** **
You should not hire "rude associates"....I was at the Panama City location and was behind an African American couple that were struggling for a while at the self checkout. The lines all built up and I kept trying to get the associates attention to help them. The associate approached me and I told her I think they need help because the lady stood there taping on the screen for a while and the gentleman was looking around. But obviously they were finished with whatever they scanned for like 5 minutes. The associate approached ... read more
Business response:
Hello, At Sam's Club we continually strive to exceed our members expectations. I would like to apologize to you on behalf of Sam's Club for this experience. These are not the expectations that we want to set for our members. I have tried to connect with you through the email address you provided but regrettably I have been unable to do so. I would like the opportunity to talk with you so I am including 2 ways ways for you to connect with Member Care below. I would like to be able to bring your experience to the attention ... read more
I still have not received a refund for three items shipped via Fedex that were said "delivered" but I did not receive them. I call customer service about 5 times and each time they said they would escalate. A case was opened but all I hear is promises that I will receive a refund. I am tired of calling customer service without any resolution.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Edward ************ we were able to verify what happened with the refund. We have now issued a manual refund in which the member will receive in 5-7 business days. We also issued a membership extension due to the complication the member faced with this order. Edward was pleased to hear from us and with our resolution. We look forward to a continued relatio... read more
Had an interview for 9/21/21 and was canceled on the day before saying they found another candidate for the position? Why even waste my time scheduling an interview in the first place?
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe do apologize for the inconvenience. Candidate can feel free to reach out to local club for any additional assistance. Thank you, *********
The service of tire maintenance lacks professionalism. I purchased four tires and had them installed about six months ago. Currently, I went for tire rotation at another tire shop and I found out that two of the right rear tire wheel studs were cross threaded and were un removable without breaking the studs. I went ahead and had the studs replaced and problem resolved. When I went to sams club and spoke with the tire manager of sams club tire service he smiled at me and gave me a smile and said " I don't know who did the dam... read more
Business response:
Hello Jose, At Sam's Club we continually strive to exceed our members expectations. ÂI would like to apologize to you on behalf of Sam's Club for this experience. ÂThese are not the expectations that we want to set for our members. ÂI have tried to connect with you through the email address you provided but regrettably I have been unable to do so. I would like the opportunity to talk with you so I am including 2 ways ways for you to connect with Member Care below. ÂI would like to be able to bring your experience to th... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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