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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Warning on Cancelling Synchrony Credit Card. 1. Sam's Club Synchrony Credit Card billed me for a Sam's Club membership after I turned off auto renew on the Sam's Club member site. Synchrony told me the auto renew was turned on at the Synchrony site. How can a credit card legally bill me for a service that was not started from the provider? I don't know for sure, but it would be the first time in my life I authorized a credit card company to pay a service without a request from the provided. 2. When I contacted Synchr... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and thank him for the feedback. We do apologize for the inconvenience. Thank you, Tashyra.
🚫🚫🚫Do not sign up for AT&T service at Sams Club. They promise you free installation and a $250 gift card and you get neither. When you try to reach a manager in person regarding this, they tell you what you wanna hear to get you out of their face. Don't even try to call and leave a message for management because they won't call back. They're pretty much okay with the fact that they have reps in the store that lie to their members to get you to sign up for their service.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and get them taken care of. We do apologize for the inconvenience. Thank you, Tashyra.
The cake department at the store in the La MarqeTexas I ordered a wedding cake which the wedding was on a Sunday I stopped in the store on that Friday before the wedding which was October 10 the wedding was on October 10 I'll order the cake on October 8 spoke to the lady in the back and she assured that the cake would be prepared and ready for pick up when I needed it to be the wedding day was ruined because there was no cake they didn't even have a record of me coming in and ordering the cake all good with the people I even... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂThe local club manager was able to reach out to the member and get this issue resolved. We do apologize for the incovenience. Thank you, Kelsey.
Management at the Warren OH location is horrible! I spoke with Jeff ******** about an issue involving a refund on a prepaid card for a drive up order that the store canceled and was treated like a criminal. He is condescending, rude, and ignorant. Jeff literally laughed when I was explaining the situation to him. He gave me misinformation and then deflected. At this point the fact that I was robbed of $30 is second to being treated so poorly by the face of this company.
Business response:
Hello, Thank you for being a valued Sam's Club member. At Sam's Club we are continually striving to exceed members expectations and I am so sorry that you have had this experience. I know that you and I have been communicating back and for and you just let me know that you had spoken with club management and all issues have been resolved to your satisfaction with the apology and refund. I am so glad to hear that! Please, in the future do not ever hesitate to reach out to us for assistance! We are happy to help and again w... read more
Rep didn't even know what 2 -step verification was that Sam's put on my account without notifying or asking. The instructions on their site to take it off do not work. Here is the chat transcript: Ernest: Thanks for contacting Sam's Club, my name is Ernest. Me: how to turn off 2-step verify to log in the Sam's help instructions do not work Ernest: I know how important that is for you. That can be really quite a concern. No worries, I got your back on this! You're on the right track. I can deï¬nitely help you with that. Ern... read more
Business response:
At Sam's we strive to exceed membersÂexpectations. Ms. Huber was followed up with regarding the 2 step verification process and how to turn it off. She stated she did not see the option, which may indicate it was never fully activated. However there are security protocols in place to protect our members from any possible unscrupulous activity. In these casesÂ2 step verification may be activated once to insureÂonly the owner of theÂmembership can log in with their information. After that the system willÂrevert back to the reg... read more
Second time encountering extremely rude floor managers that like to start unnecessary drama with customers. I am sick and tired of the obnoxiously loud gossiping, slander, and overall unprofessional floor manager's attitudes. The first negative experience was in March 2021 (this spring) and now this fall October. The March incident the closing shift manager name "Bill" gossiped extremely loudly with his employees labeling my mother and I as "Those people" for requesting assistance to load up her van with several cases of wat... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂPer the club manager, an email was sent for resolution and we are currently waiting on a response from the member. We do apologize for the inconvenience. Thank you, Kelsey.Â
My fiance had tried to buy groceries and alcohol at Sam's club and they wanted my ID which I had left in the car. Not sure I want to have to deal with this again its pretty inconvenient and we haven't had this problem in other grocery stores before. Would they ask to see ID from a 9 year old with her father? It doesn't make sense to me. I'm not sure if this is store policy? I would like some clarification.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to try reaching the member on multiple occasions. We have provided a direct contact via email and by phone if the member wants to reach out at their convenience. We do apologize. Thank you, Kelsey.ÂÂ
Refused to cancel my membership when I called - kept trying to argue with me and basically made me feel as though they were keeping me hostage. Then when I asked to speak with a supervisor they just kept putting me on hold. A horrific experience, and a company that will never receive another dollar from me.
Business response:
At Sam'sÂwe strive to exceed our members expectations. Ms. *** has been unenrolled from auto renew, and can renew at her discretion. Thanks, Victor
They will let random people record you in won't do anything about it
Business response:
At Sam's we strive to exceed our members expectations.ÂWe have reached out to Mr. Todd to getÂdetails on his complaint involvingÂother customers actions in the club, but so far we have not received a reply from him. If and when he does follow up we will be happy to look further into this matter. Thanks, Victor
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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