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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am giving Sams club Centennial a big fat zero!!!
Business response:
At Sam's Club we continually strive to exceed members expectations. We have no record of Iris reaching out to have this concern addressed. We would encourage contacting us at 888-746-7726 and we would be glad to go over any issues.
Shoddy practice! Warehouse had opened box of Member's Mark green beans and replaced ALL 12 cans with dented ones before shipping them out! One of the cans was even leaking!! I returned them and Sam's customer representative tried to blame shipping company! I showed her the pristine shipping box! Read multiple complaints from different consumers. This practise has been repeated! Also note "free"shipping to Plus members! The "ship to home" price is 5 to 10% more expensive than price you pay in store. Eg. Ziplock bags, parchmen... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Jenny ***** we were able to verify the item did experience a issue that cause the product to arrive damaged. We have addressed these concerns with our carrier as well as fulfillment center. In addition we issued a 1 year membership extension as compensation for all the inconveniences they experienced with this order. Jenny was pleased to hear from us and w... read more
My mother and I have been a member of Sam's for YEARS and I have NEVER received such poor and incompetent behaviors from Sam's employees before in my life! I ordered several items before Christmas online to be delivered. Although it was no fault of Sam's, but of the shipping company that they chose to use, However, I spent $261.95 with Sam's online, I never received all of my items as they were delivered to an entire different building of my apartment complex and by the time we went to get them, there were 6 huge boxes and t... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Kimberly, we were able to verify what happened with their order. We have now sent an eGift card with a small additional amount as compensation in place of the original refund, and made sure that any other items received in error related to this were cancelled or member was to keep the items should they deliver. Kimberly was pleased to hear from us and wit... read more
I returned an item and was told it would take 5-7 business days for the money to be refunded. On the 8th business day, my account had not been refunded. When I called, the person said that my refund had not been put in correctly so now it will be another 5-7 business days. It is December 21. I do not have extra. That money isn't expendable and it is very nearly Christmas. I'm sad and frustrated.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and apologize for the inconvenience, we were also able to provide compensation. We do apologize for the inconvenience.ÂThank you, Tashyra.
WARNING AND FRAUD ALERT!! THEY ARE TRYING TO STEAL YOUR CREDIT AND/OR COMMITTING FRAUD! I signed up for a 1 year membership with my wife as a 2nd member. My wife received a letter dated Dec 7, 2021 from Synchrony Bank saying your application was unable to approve our request for a credit card due to our SECURITY FREEZE. *THANK GOD... BECAUSE* *WE NEVER ASKED FOR ANY CREDIT AT ALL* WHICH MEANS SOMEONE AT THE FRIENDSWOOD, TX STORE WAS TRYING TO STEAL OUR CREDIT AND THIS WORTHLESS COMPANY IS COMMITTING FRAUD AND BLEW ME OFF AND... read more
I HAVE BEEN ON THE PHONE FOR 3 WKS STRAIGHT WITH THESE PEOPLE AND GET NO WHERE. PEOPLE LISTEN TO ME DO NOT CONTINUE TO DO BUSINESS WITH THEM BECAUSE SOONER OR LATER U WILL GET SCREWED TOO! AND ALL THEY CAN SAY IS WE TRIED TO RESOLVE THIS CUSTOMER ISSUE 🙄 PLEASE! RIGHT
Business response:
We are terribly sorry for the inconvenience with getting your refund. Please check your email as we have been able to resolve your complaint. Thank you Member Service Sam's Club
Worst place in the world to purchase tires. A few months ago one of my tires purchased from Sam's Club needed repair and due to a pending trip I urgently needed it fixed. I arrived at the Ontario, CA location first thing in the morning. The employee tells me I can only have my tires serviced with an appointment due to employees taking the day off. Are you kidding me? I had to go to their competitor Costco right down the street and pay $10 but they actually repaired my tire with no excuses. Sam's Club's customer service has g... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to reach out to the member and apologize. We were also able to extend the membership a year free for the inconvenience and provide a better contact number. Thank you, Kelsey.
Sam's Club representative reported my account stolen, wiped out my old account membership after I called for a simple renewal... Now the representatives won't allow me to speak to a manager after I cried and begged for them to give me my old account back!!! I'm literally in tears because all of my receipts and history of orders since 2007 ARE GONE!!! I am total disbelief on how I am being treated. Called 5 times been on the phone for over 2 hrs trying to deal with this.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have made multiple attempts to follow up with Ms. ******** regarding her review, but have not received a response. As such, we can only assume this matter is resolved and consider the issue to be closed at this time. Thank you, Samantha
I recently filed a complaint with BBB about the lack of logistics buying online with Sans Club. A Sam's Club representative offered me a $250 gift card for the shoddy handling of an online order of $930 that I never received. They claim I was happy with this resolution. I was not. The compensation was for having $930 for weeks pending to my bank account on an order I never received. This problem was not addressed until I filed a open public complaint on BBB.ORG. As a reminder I made three attempts to get the problem resolved... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. Mr. ******* spoke with one of our representatives but did not indicate he needed additional assistance. Sam's Club has no control over how long an authorization hold remains on an account as that is controlled by the financial institution. The gift card he received was strictly compensation for a poor experience. In regard to membership, we see it is still active with no issues on our end. For problems accessing your account, please call 888-746-7726. Than... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,869 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open on Monday at 9:00 a.m.
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