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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter and I were leaving Sams (store#6329) and two men had a table set up asking for $ for a womens drug program. We said no thank you. He loudly says 'You don't want to save lives? You don't want to help us? I can't believe it'. Have a good one anyways. Maybe Sams mgrs should let people know who are asking for a handout to not harass the customers. Not that it's anyones business, but we donate to St Jude. We help children who didn't create what they are going through.
Business response:
At Sam's Club we continually strive to exceed our members expectations. In response to the complaint we received from Ms. Newsom, we have attempted to contact the member five times with no response in return. We apologize for the inconvenience and have advised the member to reply to the emails that have been sent or contact us at 888-746-7726. Thank you, Andrea
Needed tables for an upcoming event. Found what I wanted & needed online. I added all items to cart. $800 worth. Before completing the transaction, I called the store and verified that they had all I needed and we discussed the pick up times. Placed the order, using credit card & got my confirmation. 1.5 hours later when I had an employee (on the clock) leave our business to go pick up the order, I received a call from Sams saying they did not have what I ordered. Even though the website said they did, and she herself verifi... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We have reached out to Mr. Lefflers company regarding this experience and addressed this matter. We now consider this issue to be resolved. Thank you, ​​​​​​​SamanthaÂ
I was promised a refund on 4/12/2022 for a defective product that could not be physically returned. It has been 16 days & my credit card still has not been credited. I have made dozens of phone calls & sent dozens of emails to get this resolved. All I have gotten is a bunch of lame excuses from lazy, incompetent employees (even in executive escalations). Now they tell me it will be 7-10 days! I will never purchase anything from Sam's Club again!
Business response:
At Sam's Club we continually strive to exceed members expectations. We are aware of Mrs. ********* situation and her refund was reissued last week. We are working to resolve the matter as quickly as we are able and have been in communication regarding the matter. Thank you, Samantha
We have found this company to be a dishonest one. Customer's credit cards are charged for an auto renewal of their memberships even though the customer did not request that and then the company will not reimburse for the membership fee when a customer brings it to their attention. When it comes to talking with their staff over the phone regarding refunds, they will tell you over and over that you'll be contacted by phone or e-mail, but it will never happen. After a few months, we finally got tired of waiting and went into... read more
Business response:
At Sam's Club we continually strive to exceed our members expectations. In response to the complaint we received from Mr. Bussi, we have attempted to contact the member five times with no response in return. We apologize for the inconvenience and have advised the member to reply to the emails that have been sent or contact us at 888-746-7726. Thank you, Andrea
This place is running FRAUDULENT SCAMS and other ILLEGAL ACTIVITY. DO NOT GO HERE. REPORT ALL YOUR ACTIVITY.
Business response:
At Sam's Club we continually strive to exceed our members expectations. In response to the complaint we received from Mr. Bartolozzi, we have attempted to contact the member five times with no response in return. We apologize for the inconvenience and have advised the member to reply to the emails that have been sent or contact us at 888-746-7726. Thank you, Andrea
We are so disappointed of how we were treated by both Sams Club employees and Sams Club third party installing company GoConfigure. Long story short we purchased the Cordova Gazebo along with the nearly $700 installation and delivery fee. Employees this day were kind and patient even though GoConfigure had them waiting on the phone to place our install order for over 20 minutes. Sams Employee and GoConfigure Employee both told us that some one from GoConfigure would contact us within 3 days to schedule our install. Well - 14... read more
We are so disappointed of how we were treated by both Sams Club employees and Sams Club third party installing company GoConfigure. Long story short we purchased the Cordova Gazebo along with the nearly $700 installation and delivery fee. Employees this day were kind and patient even though GoConfigure had them waiting on the phone to place our install order for over 20 minutes. Sams Employee and GoConfigure Employee both told us that some one from GoConfigure would contact us within 3 days to schedule our install. Well - 14... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We have reached out to this member to discuss their experience with them and have taken the steps needed to make this right and prevent this issue from occurring again in the future. Steven C.
I HAD TO UPGRADE TO THE PLUS MEMBERSHIP IN WHICH THEY SAID PURCHASES WOULD ADD ON FOR REWARDS AND CASH, ITS BEEN A YEAR AND AFTER SPENDING THOUSANDS THEY ONLY HAVE 78.00 AND IT IS BEEN PENDING FOR OVER 5 MONTHS, I HAVE CALLED SO MUCH AND HAVE SEVERAL TICKETS BUT NO ONE RESOLVES ISSUE, JUST SENDS AN EMAIL WITH A SURVEY, I NEED THEM TO EXPLAIN THE REASON FOR THE UPGRADE IF I AM NOT ABLE TO USE THE REWARDS!!!
Business response:
At Sam's Club we continually strive to exceed our members expectations. In response to the complaint we received for Monique ********* and her Sam's Cash. We apologize for the inconvenience, our payout has just recently changed from annually to monthly and Ms. ********* payout is 5/3/22 Thank you, Tammie
On April 15th, 2022 at 1:30pm, I stopped at the Sam's Club on Lemay Ferry in South St. Louis county, MO. I had a few gas cans also to fill since I mow multiple lawns. The lady at the next pump started to go off on me that I was from Illinois and buying gas in Missouri. She said I should be buying gas in Illinois. I explained to her I had a business and I also work in Missouri and pay state taxes. The gas station attendant came over and started to talk to the lady. The lady asked the attendant that I should be denied gas b... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We have addressed this issue with the club in question and left communication with Mr. *** to let him know we would like to apologize for this incident. We can be reached at 888-746-7726 for questions and concerns regarding anything to do with member experience. Thank you! Samantha
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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